SouthWest Ford Weatherford

JUST PURCHASED A 2022 FORD EXPLORER KING RANCH, GREAT CAR! BEWARE OF THIS DEALER,THEY WOULD NOT SELL ME THE CAR WITHOUT A TRADE IN (I WAS TOLD THAT WAS THERE POLICY) PER THE SALES MANA CAR! BEWARE OF THIS DEALER,THEY WOULD NOT SELL ME THE CAR WITHOUT A TRADE IN (I WAS TOLD THAT WAS THERE POLICY) PER THE SALES MANAGER. I CAN'T BELIEVE I GAVE IN,I WAS PAYING CASH AND IT WAS A GIFT FOR MY WIFE. I WAS TOLD OVER AND OVER (AT LEAST FOUR TIMES) THAT IS WAS THERE POLICY. I FEEL LIKE A IDIOT!!! I TRADED IN MY 2013 EXPLORER LIMITED WITH 79.00O MILES ON IT AFTER INTENSE NEGATION THEY GAVE ME $7,500. IT IS NOW ON SALE THERE FOR $24.000, IT NEEDED NO WORK JUST DETAILED. SALESMAN WAS GOOD HIS HANDS WERE TIED THE SALES MANAGER IN CHARGE WAS TERRIBLE AND THERE BUSINESS PRACTICE IS EVEN WORSE!!!!! DON'T FALL FOR THIS SALES TACTIC !!! LOOK UP MY TRADE IN ON THERE WEB SITE SILVER 2013 EXPLORER LIMITED I WANT TO REPEAT.. RYUMA HUESTON (THE SALESMAN WAS FINE. THE MANAGEMENT WAS THE HUGH ISSUE More

Colton Gillispie in used vehicles did us a great job and I highly recommend him I highly recommend him More

I have been a customer with this dealership for over 8 years and was so disappointed in my experience with them during my car buying process. So disappointed I went to a different dealership 20+ miles awa years and was so disappointed in my experience with them during my car buying process. So disappointed I went to a different dealership 20+ miles away to purchase a vehicle. This dealership mentioned more than once wanting to get my trade in - in fact they seemed to want that more than my business buying a new vehicle. I felt the sales manager Nick was not well educated on the product he was selling. The sales woman Kat was consistently distracted by her phone. Not only that, they could not provider me with a real out the door price simply "It is the MSRP." While I understand things are going for sticker or more in this climate - at least act like you are trying to be a salesman rather than just a means to attain a car. I think what bothered me most was they were trying to get me to pull the trigger on a vehicle that could not be sold due to a recall, but could not tell me what the recall was nor could tell me the fix or timeframe for the fix. Ironically another dealership (and my own google research) told me what the recall was, what drive lines were being affected, as we well as the fact there is no timeline - unlink the "week to a month" crap deadline I was told on the lot. More

I have been purchasing vehicles from this dealership for over twenty years, because of fair deals and good service. vehicles from this dealership for over twenty years, because of fair deals and good service. More

Very polite people, salesman, manager, all of them very prepared to help,it was a very fast byuing prepared to help,it was a very fast byuing More

Leased 2018 Ford F-150 XLT 4\4. Lease was expired and decided to buy the truck. After all paperwork finished I drove it home. All people involved were very helpful and SouthWest For Lease was expired and decided to buy the truck. After all paperwork finished I drove it home. All people involved were very helpful and SouthWest Ford is the best. More

I brought my 1999 Ford Crown Victoria in two weeks ago to have the intake manifold and spark plugs replace. This car has been in my family since new. I am the 3rd family member to own it. 66,500 original mil have the intake manifold and spark plugs replace. This car has been in my family since new. I am the 3rd family member to own it. 66,500 original miles on it. The water passage on the plastic manifold cracked leaking antifreeze. The new redesigned intake manifold is also plastic but has a metal water passage. I also had the coolant temperature sensor replaced. When the job was completed I was told my temperature gauge wasn’t working. I told them it worked when I brought it in. They said the mechanic went over his work with a fine tooth comb forwards and backwards. He said it would need a new gauge cluster and this part is now no longer available through Ford. They also informed me that the car has a check engine light present with 2 codes. #6 cylinder misfire and bank two O2 sensor. They literally sent me home with these problems after I paid $2100. When I got the car home I pushed down on the #6 cylinder fuel injector connector. It was not seated properly. I cleared the check engine light, both codes not present and the car ran great. I tested the temperature gauge by using a jumper wire on the connector for the coolant sensor. This applies voltage to the gauge. The gauge needle when from the cold peg to the high peg. The gauge is good. I tested the coolant sensor and the sensor is good. There is a short in the wire that goes from the sensor to the gauge. Today I 3/14/2022 I went to Southwest Ford to get a refund for $50. They charged me twice for the same sensor. I talked to Larry the service manager and asked him why the mechanic didn’t do what I did with the fuel injector connector simply get it fully seated. Clear the check engine light, problem solved. He didn’t say anything. I told him the car does not need a new gauge cluster like I was told. This was a bad experience and I will not be going back. I plan on buying a new Ford Ranger next year and I will not buy it from them. It sad that this Dealership doesn’t care about their customers anymore. More

Very easy to work with! Loved my experience! Looking forward to working with them in the future. Loved my experience! Looking forward to working with them in the future. More

Great people to work with, very accommodating! Definitely worth the drive from any location, will go back for any future needs. worth the drive from any location, will go back for any future needs. More