SouthWest Ford Weatherford

I worked with Morgan in used cars. I found him to be disingenuous and lacking integrity. I will not do business with this dealership or any of the others owed by this organization. disingenuous and lacking integrity. I will not do business with this dealership or any of the others owed by this organization. More

I was very disappointed in my new F150 purchase. Trade was undervalued and I tried to get them to throw in floor mats just to make me feel better. That's no big deal, but after I drove two hours to do the was undervalued and I tried to get them to throw in floor mats just to make me feel better. That's no big deal, but after I drove two hours to do the deal I found the truck had 350 miles (website listed mileage at 5). I asked them to adjust the price for the mileage and they offered me $30. I took it as a slap in the face. I did not appreciate the constant reminders that ford surveys require 5 star ratings or it affects salesperson commission. 3 people went over it with me. When asked if there was any reason why I wouldn't give them five stars I told them I was disappointed in being offered $30 for the mileage. Their response was to tell me that's not unusual and that they would throw me some free detail jobs (knowing that I live 2 hours away). My point is that if there are two identical trucks priced the same and one has 300 miles on it and the other has 5, everyone would pick the one with 5. And the discount that it would require anyone to pick the 350 Mike truck is more than $30. Giving me a set of $150 floor mats was a pretty small ask that they refused. Other than that experience, the folks were okay to work with. Just don't expect to get good prices when inventories are low and demand is high. More

Sammy was excellent from start to finish. And very patient! Extremely impressed with my experience! patient! Extremely impressed with my experience! More

Had a great time, my sales rep Edwin Marin made sure everything was taken care of. everything was taken care of. More

I drove an hour out of my way to see the perfect vehicle I had been searching for. Prior to the visit my husband was told if we were not trading in a vehicle $5,000 would be added to the msrp so I went ahea I had been searching for. Prior to the visit my husband was told if we were not trading in a vehicle $5,000 would be added to the msrp so I went ahead and let them do the appraisal to see if they came close to what Carmax offered the day before. Not even close. Carmax offered $33,000 and another Ford dealership in Denton TX offered $29,000. Southwest Ford came back with an offer of $17,000 the next day!!!!! After calling them out on the lowball offer they came back with $20,000. Saying no again he came back with an offer of $26,000 saying they checked the boxes wrong. I call BS. I was a female alone in the dealership and was being taken advantage of. I was disrespected with the first offer and not given my keys to leave. I had to ask for my keys a dozen times. Each time they left to get them they got closer to my face and asked what they could do to make me happy. The purchase price they quoted me was $78,000. I bought the exact same vehicle from Bill Utter Ford in Denton the very next day for $59,000. Absolutely disgusting experience and I will never return. More

Very helpful, good selection, friendly people… easy access location and set up. Service department is well staffed. access location and set up. Service department is well staffed. More

I returned to Soutwest because of Kevin Barbour's congenial nature and expertise in selling trucks and cars. congenial nature and expertise in selling trucks and cars. More

Total service from beginning. Sammy listened to my needs and found the perfect car for me. and found the perfect car for me. More

Kat was tremendous and professional throughout the entire buying process, and went above and beyond in identifying my wants and needs in a truck. Kat then explained the different features of different trim p buying process, and went above and beyond in identifying my wants and needs in a truck. Kat then explained the different features of different trim packages, ensuring I got the Truck that best suited me. Would definitely recommend! More