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SouthWest Ford Weatherford
Weatherford, TX
1,109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,109 Reviews of SouthWest Ford Weatherford
October 03, 2022
Got “fast lane” service with an appointment on Saturday. They STARTED servicing my Transit van more than an hour after my appointment time. The service was performed well, but they bent my running boards They STARTED servicing my Transit van more than an hour after my appointment time. The service was performed well, but they bent my running boards on both the driver and passenger side of the van with their big scissor jacks. I spent over two hours repairing my running boards. Never going back! More
by Mudcarts
Employees Worked With
Colton Sullivan
September 08, 2022
In 2020 I purchased a 2019 used Escape from the used car inventory. I took it in for it's 2nd oil change with full synthetic oil. Evrything was great until I went to pay for the service with a credit card. inventory. I took it in for it's 2nd oil change with full synthetic oil. Evrything was great until I went to pay for the service with a credit card. The service guy, Colt, said there is a charge for paying with a credit card but there would be no charge for paying with a debit card. I asked why when there was not this extra charge for my first oil change. He said it was because the dealership has new credit card machines. I know this is a lie because credit cards for years have had usery charges to the vendors for years except vendors considered it part of doing business and used it as a write off. I then asked Colt to waive the charge as I paid $25,000 for a car from them and used them to service my car in the past. My charge for this oil change was $75. He said he could not waive the $2.50 fee. I had no choice but to pay the fee as I no longer carry cash and have no debit card. I told Colt that he just lost a customer for $2.50. I will never buy another vehicle or have a vehicle serviced at this dealership again. Their website also has no means to leave a review of service. Instead, they text you a link to a separate review company that wants you to go through google to leave a review. For privacy purposes I do not have a Google account. What business of this size has no way for customers to contact them when not satisfied as a customer? More
by DanD
Employees Worked With
Colt
August 16, 2022
This dealership and the southwest collision are horrible people and made mine and and my wife's experience as painful as possible. We called corporate and they where just as useless. After everything they people and made mine and and my wife's experience as painful as possible. We called corporate and they where just as useless. After everything they put us through our car was in worse condition than when we originally brought it in. I do not recommend you buy a vehicle from them and definitely don't have them fix anything. More
by asouthernboy78
Employees Worked With
Chris Bonnett, Jimmy Ogle, Stephen Gilchrist, Kelly Poston, Derek Patsel, Billy Stowe, David Osburn, Ashley St. John, Colton Sullivan, Chase Pittman
June 30, 2022
This review is for SouthWest Ford's Service Center. I waited three months for an appointment to get my RV (Ford Medium Duty Chassis) in for an ABS light that came on above about 60 mph. I brought it I waited three months for an appointment to get my RV (Ford Medium Duty Chassis) in for an ABS light that came on above about 60 mph. I brought it in at the appt. date and time, and Colton said they would get started. After about a week, I called and asked if they had any luck. Colton explained that he drove it, and the light would not come on. I asked if he got above 62 mph and he said yes, several times. He said he would have somebody else look at it. After another week, I had to call back and I asked about the status, and he said they could not get the light to come on and that I could come to pick it up. I picked up the RV today, and the light came on as soon as I got the speed above 60. I will leave it up to you to decide if someone is lying or if it is just a massive coincidence. More
by troy
Employees Worked With
Colton Sullivan
June 02, 2022
JUST PURCHASED A 2022 FORD EXPLORER KING RANCH, GREAT CAR! BEWARE OF THIS DEALER,THEY WOULD NOT SELL ME THE CAR WITHOUT A TRADE IN (I WAS TOLD THAT WAS THERE POLICY) PER THE SALES MANA CAR! BEWARE OF THIS DEALER,THEY WOULD NOT SELL ME THE CAR WITHOUT A TRADE IN (I WAS TOLD THAT WAS THERE POLICY) PER THE SALES MANAGER. I CAN'T BELIEVE I GAVE IN,I WAS PAYING CASH AND IT WAS A GIFT FOR MY WIFE. I WAS TOLD OVER AND OVER (AT LEAST FOUR TIMES) THAT IS WAS THERE POLICY. I FEEL LIKE A IDIOT!!! I TRADED IN MY 2013 EXPLORER LIMITED WITH 79.00O MILES ON IT AFTER INTENSE NEGATION THEY GAVE ME $7,500. IT IS NOW ON SALE THERE FOR $24.000, IT NEEDED NO WORK JUST DETAILED. SALESMAN WAS GOOD HIS HANDS WERE TIED THE SALES MANAGER IN CHARGE WAS TERRIBLE AND THERE BUSINESS PRACTICE IS EVEN WORSE!!!!! DON'T FALL FOR THIS SALES TACTIC !!! LOOK UP MY TRADE IN ON THERE WEB SITE SILVER 2013 EXPLORER LIMITED More
by RH
Employees Worked With
Kevin Barbour
