South Hills Kia
Canonsburg, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 PM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I have had my car for a year and have brought my car in twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the young man if they washed it and he said yes......they didn't wash not! Not good customer service and disappointing More
I was very satisfied with all aspects of my car buying journey. From the sales person to the manager to the price. journey. From the sales person to the manager to the price. More
I made the appointment for the service center online, and there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried callin there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried calling the dealership, but got stuck with the AI bot with no humans available to help me. The dealership had no clear signage to the service center. I wasn’t greeted within the first ten minutes of waiting. When I got to the front, they struggled to find the appointment I made two weeks prior. It took the shop over 90 minutes to get me an estimate, when other shops do it in less than 20. And, no one in the shop offered me a ride to get to work on time while my car was in the shop. I ended up getting a Lyft. I’m not sure if the problem was fixed since there is slight hesitation in the engine, but I am reluctant to bring it back. It was a less than ideal experience that made me feel unappreciated. More
Our experience with Gillian was smooth and pleasant. She was knowledgeable and confident in providing us with everything we asked or needed to know. Thank you. She was knowledgeable and confident in providing us with everything we asked or needed to know. Thank you. More
After not having air conditioning since the end of may in my 2024 Kia Sportage Hybrid with 12,000 miles, South Hills finally fixed it. I initially went to Cochran where I bought it new, and they couldn't ide my 2024 Kia Sportage Hybrid with 12,000 miles, South Hills finally fixed it. I initially went to Cochran where I bought it new, and they couldn't identify the problem 'consistently'. Kia advised me to go to another dealer and after trying Shorkey (with help of Kia corporate and BBB) without an answer, South Hills finally did fix it in September. Long summer without AC....and I was unable to get a loaner or rental on Kia's dime. I am elated it is finally fixed (and will probably trade it in for a Honda or Toyota) but will never get over the horrible communication from all. When calling South Hills, I consistently got "AI PAM" and could never reach a person. Totally frustrating. The problem was identified in July but took until September to get it fixed. Once it was in there for repair, it was only a few hours until it was completed. (New compressor, etc). The communication fails should not fall on Kayla, my advisor at SH, because when we did interact, she was professional and calm. I do love my car but knowing the company is so slow in response with such a new car has changed my (and everyone I know) view on Kia as a whole. I guess the world is broken, unable to get people to work and customer service has taken a plunge. Sad to see....with Kia leading the way. More




