Jim Watts

I have had my car for a year and have brought my car in twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the young man if they washed it and he said yes......they didn't wash not! Not good customer service and disappointing More

by kjtst20 Verified Customer Verified Customer

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I made the appointment for the service center online, and there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried callin there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried calling the dealership, but got stuck with the AI bot with no humans available to help me. The dealership had no clear signage to the service center. I wasn’t greeted within the first ten minutes of waiting. When I got to the front, they struggled to find the appointment I made two weeks prior. It took the shop over 90 minutes to get me an estimate, when other shops do it in less than 20. And, no one in the shop offered me a ride to get to work on time while my car was in the shop. I ended up getting a Lyft. I’m not sure if the problem was fixed since there is slight hesitation in the engine, but I am reluctant to bring it back. It was a less than ideal experience that made me feel unappreciated. More

by SorentoSiren Verified Customer Verified Customer

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Staff is always professional and takes care of all issues within a reasonable time frame. within a reasonable time frame. More

by kyra.l.murphy50 Verified Customer Verified Customer

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I think South Hills Kia is the best when it comes to customer service. Nice service and staff are polite customer service. Nice service and staff are polite More

by carl29 Verified Customer Verified Customer

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I think South Hills Kia is the best when it comes to customer service. they always seem to do what ever is needed to keep you happy. customer service. they always seem to do what ever is needed to keep you happy. More

by SHOENEE7 Verified Customer Verified Customer

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Overall happy with the service I received. The issue with my vehicle was addressed and fixed. The issue with my vehicle was addressed and fixed. More

by mkausky7 Verified Customer Verified Customer

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Nice service and staff are polite 🙂. Done work in time and give ride to work and back to service center Done work in time and give ride to work and back to service center More

by Vadar.amit Verified Customer Verified Customer

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Had an appointment for inspection on 2026 Sportage for 9:30. Waited 3 hours for the car because walk-ins were taken ahead of us. Need to honor appointments. 9:30. Waited 3 hours for the car because walk-ins were taken ahead of us. Need to honor appointments. More

by mitchtim4 Verified Customer Verified Customer

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Kayla & Jim were very professional and courteous with my appointment to get my car back on the road. They kept me apprised of all the situational issues with my vehicle. The diagnosed the problem and fixed appointment to get my car back on the road. They kept me apprised of all the situational issues with my vehicle. The diagnosed the problem and fixed it and also did a great job with my car's inspection. I would recommend your dealership to all my friends and family. More

by FAWOZNIAK Verified Customer Verified Customer

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Good service but lack of communication. Dropped off Thursday didn’t know till Friday at closing it was not done. It was a check engine might problem so I couldn’t even drive it so I had to Dropped off Thursday didn’t know till Friday at closing it was not done. It was a check engine might problem so I couldn’t even drive it so I had to wait until the following Tuesday till for the repair. Not all their fault but fekt as though I should have known before 4:55 pm on Friday that I might not have it the whole weekend . More

by dfabry68 Verified Customer Verified Customer

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