South Bay BMW

We've finally visited Southbay BMW after visiting Audi, Lexus, Cadillac and many other dealerships and we're glad we did. SB BMW was our ultimate dealership visit. Special Thanks to DAMIEN "COACH" WATTERS Lexus, Cadillac and many other dealerships and we're glad we did. SB BMW was our ultimate dealership visit. Special Thanks to DAMIEN "COACH" WATTERS who provided us with an excellent experience in leasing our 2013 X3. My wife and I brought along our son and Coach took care of us and made sure my son was also entertained. He is very nice to talk to, straight forward but calm, humorous at times and honest. He told us what to expect all the way thru the end of the deal. We were the last people at the dealership. My son had a great time with him too walking him around the building. He knows how to handle folks like us. Thank You Very Much Coach Damien!!! More

South Bay BMW once again rises above the top. Damien "Coach" Watters is the best! He made my family feel right at home. Thanks again Coach "Coach" Watters is the best! He made my family feel right at home. Thanks again Coach More

Being that this was my first visit and purchase at South Bay BMW, I must say I was impressed with all aspects of customer service and dealerships at South Bay BMW. Grace Kim, who was our dealer,has provided Bay BMW, I must say I was impressed with all aspects of customer service and dealerships at South Bay BMW. Grace Kim, who was our dealer,has provided me and my wife with an exceptionally satisfying experience or buying a BMW. We recommend Ms. Grace Kim to any prospective buyers in the future. More

I just purchased my BMW 328i and the experience was great thanks to "Coach", he is a great sales person to work with . He was knowlegeable, genuine and patient. Thanks for everything "Coach". thanks to "Coach", he is a great sales person to work with . He was knowlegeable, genuine and patient. Thanks for everything "Coach". More

This dealership is one of a kind,not they only gave me great deal but avery low interest rate in which i did'nt experience with other dealership that i went.Kevin Kim is my sales agent and he helped me th great deal but avery low interest rate in which i did'nt experience with other dealership that i went.Kevin Kim is my sales agent and he helped me throughout the process.He make my deal more easy to understand and he handled with professionalism.I would definitely recommend this dealership and i thank Mr. Kevin Kim for this awesome experience. More

I needed some information.But I am Japanese.I can not English very well.Communication was difficult.I need a Japanese speker.Thank you so much. English very well.Communication was difficult.I need a Japanese speker.Thank you so much. More

Visited Pamela to buy another car. This is my second car i have bought from her and would recommend her and the dealership to everyone. Great customer service before, during and after purchasing my car. 5 s i have bought from her and would recommend her and the dealership to everyone. Great customer service before, during and after purchasing my car. 5 stars for sure! More

I'd never driven a BMW before, so when I went to South Bay BMW, I wasn't sure what to expect. I was pleased to have had Chris McClenon help me buy my first one. His customer service made my buying experie Bay BMW, I wasn't sure what to expect. I was pleased to have had Chris McClenon help me buy my first one. His customer service made my buying experience go smoothly. I would highly recommend anyone looking to buy "The Ultimate Driving Machine" go to South Bay BMW and ask for Chris! More

Chris McClenon was very helpful and made my experience at South Bay BMW an extremely positive one. Not only did I get what I wanted, but I walked out with more than I anticipated and love my new ride! I defi South Bay BMW an extremely positive one. Not only did I get what I wanted, but I walked out with more than I anticipated and love my new ride! I definitely recommened him to anyone who is in the market for a BMW! More

My wife and I just purchased a 2012 Toyota Highlander from South Bay BMW and could not be happier with the level of service and attention to detail we received. We live on the other side of town so when from South Bay BMW and could not be happier with the level of service and attention to detail we received. We live on the other side of town so when we found the car on line I made a call to get answers to some questions about the condition of the car before making the drive across town to see it. I spoke with Greg, gave him my list of questions and expected a very general rundown upon his return call. I was pleasantly surprised (if not shocked) at the level of detail with which he answered all of my questions. One of the main questions was whether the vehicle had been smoked in? Usually when asking that question I get a, ‘not that I could tell’ response but the sense you get is that best case the salesperson saw the car from the window and never really got close enough to know anything about it. Greg went to the trouble of turning the car on and running the A/C for a few minutes to make sure there was no smoke smell. With that news and a positive review of the car from Greg we headed to the South Bay. Greg met us when we arrived and already had the car sitting up front ready for us to look at. There was no waiting while someone looked for the key and then had to run to some back lot to find it. He answered questions but also gave us the time to look at the vehicle and decide we were interested enough to take it for a drive. We drove the ‘regular route’ and despite our crying baby Greg was accommodating and asked if we needed to drive it further or over different types of road. We were getting near closing at the dealership but Greg wasn’t rushing us. Back at the dealership we spent a little more time talking and then decided we wanted to talk numbers. At that point we were introduced to Damien “Coach” Watters who took the reins. If you’ve purchased a car before, you know that car salesmen love to tell you, “I’m on your side, I work for you” to which my typical response is, then why are you wearing a shirt with the dealership logo on it? Coach told us the same thing and I was as skeptical as usual HOWEVER, while he does work for South Bay BMW and they pay his salary, he did everything throughout the entire process to make us feel like he really was in our corner. He really was superb; easy to talk to, courteous and accommodating. Coach wanted to sell us the car to be sure, but we never felt any pressure. In fact we didn’t come to terms that evening and we left, disappointed that we didn’t take home the new car but certainly satisfied with our experience at South Bay BMW. That all happened on a Saturday. On Monday we got a call from Coach which opened the negotiating back up and by that afternoon we had a deal. Again, no pressure and all very professional but we went back and forth for most of the day until we reached an agreement, including on financing where they worked to match some already very competitive financing we had lined up. We wanted the car but were more than willing to keep looking if we didn’t get a deal we were happy with. Coach was always professional throughout the negotiating. At least that I could tell, he never got frustrated despite the fact that we went back and forth all day. He kept it professional and understood what we were looking for. Tuesday we went in to sign papers and pick up the car. Coach had it all ready, clean and full of gas. As we took care of the paperwork all of our dealings with everyone at South Bay BMW were easy, professional and (for a car buying experience) enjoyable. Greg our initial salesman, Coach our ‘client rep’, the finance department, Chris the sales manager, everyone was superb. Now for me the best part of the transaction and the thing which will drive us back to South Bay BMW the next time we are in the market for a car. We had one hiccup as we were signing documents for the car which wouldn’t have changed our minds as to whether to purchase the car but left us disappointed. We expressed this concern and were told by Coach that he would follow up on it and do everything he could to fix it. I have heard that from car salesmen before and once papers are signed and the car is delivered you are long forgotten. I expected the same in this situation. Again, it wouldn’t have made us change our mind on the car but we were disappointed. Coach ABSOLUTELY stayed on top of our request, rectified the situation and took care of us. It was a hoped for outcome but in all honestly our expectation was that it would be forgotten. The issue (again minor, but important to us) isn’t nearly as important as the South Bay BMW team’s response and handling of the situation. We could not be happier with our car or our experience. Well done Greg, Coach and the South Bay BMW team. We will be back and so will our friends. More