South Bay BMW

Excellent Service and Sale I went to return my car for the end of the lease purpose. I got an excellent lease term for a new car. This wouldn't be possible without Marc's great I went to return my car for the end of the lease purpose. I got an excellent lease term for a new car. This wouldn't be possible without Marc's great ability to listen and meet my wish for the new lease agreement. I would highly recommend Marc to anyone who wishes to have a positive experience in getting a new car. More

Quick and Easy Process with very little hassle I sold my car to Carmax so I showed up at the dealership without any trade-ins. Al took care of me wonderfully. Initially I was looking for a bran I sold my car to Carmax so I showed up at the dealership without any trade-ins. Al took care of me wonderfully. Initially I was looking for a brand new lease, but he pointed out that the dealership was selling lightly used former-loaners, so we took a look at those. Indeed, that was a deal! 2017 MY, less than 9000 miles at a significant discount! I ended up buying instead of leasing! Thank you Al for your help and your outstanding customer service! PS: Jennie Pacheco did an outstanding job walking me through all the car's features and answering questions! More

Lost Customer After being a loyal customer since 2004 they have finally have made it that we will not return. Too long of story , but since the new ownership, the c After being a loyal customer since 2004 they have finally have made it that we will not return. Too long of story , but since the new ownership, the corporate culture has taken a nose dive. They are not at all interested in customer service, only making the deal. This was exhibited in how our particular problem was handled... or not,. Bottom line, as we handed over our lease car to obtain a new one, and after negotiating a deal, they told us we could not have the car that we negotiated. Apparently their sale person was unaware that it was not available to lease. ( There is more to it than we are aware of). At that point since our car had been turned in we were carless. After they tried to get us to take another one. of which we said no, they had to give us a loaner and order one for us. While waiting for the car they flunked the course in customer service. During this episode, they sent our sale agent home.. and management intervened!!!!! More

Top notch service Eddie was extremely helpful with my lease of an X5. Responded to my emails and texts immediately and was a true client advocate. Will be referring fri Eddie was extremely helpful with my lease of an X5. Responded to my emails and texts immediately and was a true client advocate. Will be referring friends and family. More

Amazing service from start to finish! From the moment my wife and I walked in we were greeted by Stan Lobunets. He was extremely knowledgeable with the vehicles available as well as beyond From the moment my wife and I walked in we were greeted by Stan Lobunets. He was extremely knowledgeable with the vehicles available as well as beyond knowledgeable with the entire car we chose. Throughout our test drive Stan gave me a quick but detailed run down of all that the car offers. Stan is amazing and would definitely recommend him to my family and friends! Now once the car was chosen getting it all done was honestly really smooth and pain free. Everyone was extremely helpful and professional. This BMW dealer is way more welcoming than the 2 others I went to prior. More

Everything I was Hoping For I went into South Bay BMW to return a leased vehicle with the hopes of getting into another car. I had the pleasure of working with Nick Paris and Mar I went into South Bay BMW to return a leased vehicle with the hopes of getting into another car. I had the pleasure of working with Nick Paris and Marc Cleary throughout the day and they both provided me with excellent service; answered all questions I had, laid out the options and were knowledgeable and professional about how they did business. I know that any time int he future, I am in good hands if I need to take another trip back to South Bay BMW. Thank you for the great service. It was everything I was hoping for! More

Excellent Service This was my first lease exchange and I wasn't entirely sure what to expect. I had some anxiety in regards to the transaction in light of some of the s This was my first lease exchange and I wasn't entirely sure what to expect. I had some anxiety in regards to the transaction in light of some of the stories I've heard in regards to leasing. Thankfully, Marc was there when I went in and was extremely helpful, patient, and pleasant to deal with. His professionalism and friendliness were outstanding in putting me at ease. He listened to every question I had and took care to find a car that closely matched my request considering the time we were dealing with. I would recommend him a thousand times over!!! More

Great experience They did a great job in helping me find a car to meet my family's needs. Look forward to buy a car from them again in the future. They did a great job in helping me find a car to meet my family's needs. Look forward to buy a car from them again in the future. More

Excellent and genuine customer service all around. I haven't bought a new car for a while and was quite frankly dreading the experience. I couldn't have been more wrong. Internet transparency from a p I haven't bought a new car for a while and was quite frankly dreading the experience. I couldn't have been more wrong. Internet transparency from a pricing perspective and honesty with all staff in-location were terrific and any question I had was answered appropriately and with integrity. Look forward to my next encounter. More