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South Bay BMW
Torrance, CA
1,229 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,229 Reviews of South Bay BMW
March 14, 2018
Reggie and the whole crew. I visited the dealership no less than NINE times before signing. Reggie was pleasant, professional and genuinely concerned with helping me find exactl I visited the dealership no less than NINE times before signing. Reggie was pleasant, professional and genuinely concerned with helping me find exactly the right vehicle. He helped me uncover my needs and my desires and guided me with finesse. I'm sure di tried his patience but I'd actually call him a friend at this point. I also want to thank Jamil, who handled my transaction at the very end, Juan, who lived up to his "expert" designation, and Sales Manager Koi, who really effortlessly made the final numbers come together. Great experience. I wish all my experiences at other dealerships could go this well. More
by Mthelen218
Employees Worked With
Koi, Juan, Jamil Zaklit, Reggie Jones
March 13, 2018
Alex Shin of Finance was rude and unprofessional He made unprofessional comments throughout our meeting with him the night of March 12, 2018. I came in with my husband and a friend who graciously off He made unprofessional comments throughout our meeting with him the night of March 12, 2018. I came in with my husband and a friend who graciously offered her help to negotiate, since I am not understanding the negotiating process. It was already 11:00pm and Alex Shin made us wait for a very long time because he was "busy" with another customer according to our salesman, Martin. We understand that but we were expecting that he will be considerate enough that when it was our time to meet him, he would not waste so much of our time since we all want to go home at this point, again, it was already 11:00pm, we were at the dealership since 8pm, we came straight from work, no dinner! Since we have negotiated the price with our salesman, Martin Dino, we were then referred to Alex to sign the papers. We waited for a long time before we were able to see him. Alex did not even apologize for making us wait for a long time. He offered a couple of add-ons such as: Warranty and Wear and Tear. He continued blabbing for such a long time about the add-ons and why I should get it. I told him I would ask my husband and my friend for advise. My husband and my friend both said no, not to get the add-ons and I agreed. I then told Alex that I am not getting the add-ons. He then criticized me and said: "Why are you asking your friend?" "You're the one paying for your car not her!" I was shocked by his rude comments. Embarrassing me, my husband and especially my friend who was just there to help. But he did not stop there. He further continued to tell me that I am making a huge mistake not getting the add-ons trying to make me feel guilty and stupid. At this point, I said "No, it's fine", he then said, "Ok, just make sure that your friend here (looking at my friend w/ a smirk), will pay for your wear and tear!" I was flabbergasted by his comments. I answered and said, "Well, this is not the first that we are leasing". I looked at my friend and she was flustered by his rude comments. He saw our reaction that we were not happy with his comments but he did not even apologize. First of all, he has no right to tell me not to ask friends and family for advise and then telling me that I should have my friend pay for the wear and tear. If I want to get advise from friends and family, that is my prerogative! He was very unprofessional and his comments are rude and uncalled for. Had it not for the good service by our Salesman, Martin, I would've not signed the papers and took my business elsewhere. Next time, I will think twice before taking my business to your dealership. You also loss a potential customer because my friend was also in the market for an M2. She is going to BMW Long Beach instead. It seems that Alex only cared about making a sale and if he doesn't get it, he decides to be a "jerk" and an "xxxxx" to the customers. Instead of coming out of your dealership happy, we came out upset and disappointed. I hope that Alex Shin gets reprimanded as his attitude is detrimental to your business. I am giving 2 stars because our salesman Martin was ok, or I would have given it a 1 star rating. More
by Jet123
Employees Worked With
Alex Shin, Martin Dino
March 13, 2018
WORLD CLASS SALES & SERVICE - 2 NEW CARS RUDY SHERBINI AKA "Ultimate Dream Maker" made our dreams come true with our new 2017 BMW 540i & 2018 440i Gran Coupe, one for my son and one for me. RUDY SHERBINI AKA "Ultimate Dream Maker" made our dreams come true with our new 2017 BMW 540i & 2018 440i Gran Coupe, one for my son and one for me. We had the best sales experience with Rudy and the entire South Bay BMW staff. Thank you! More
by Martha C
Employees Worked With
Rudy Sherbini
March 12, 2018
Mike makes the process so easy! Mike helped me get into my 2018 BMW 530i and I have to say this guy makes the process so easy and seamless. He's very knowledgeable and very courteou Mike helped me get into my 2018 BMW 530i and I have to say this guy makes the process so easy and seamless. He's very knowledgeable and very courteous, has patience and speaks to his clients in easy to understand terms. Thanks Mike! More
by Erick DeLeon
Employees Worked With
Mike Yoakim
March 11, 2018
Good experience Essie Doroodian was very helpful and made the dreaded experience of buying a car, easy. He was friendly and worked with us so we could get a great de Essie Doroodian was very helpful and made the dreaded experience of buying a car, easy. He was friendly and worked with us so we could get a great deal. More
by Molusch
Employees Worked With
Essie Doroodian
March 10, 2018
A simple mistake that turned into epic treatment I bought my 5 series new last year and have been loving my free car washes and the amazing treatment from the entire staff, including a wonderful chat I bought my 5 series new last year and have been loving my free car washes and the amazing treatment from the entire staff, including a wonderful chat with the owner. I recently went in for my first oil change and something very odd happened...my car sat for over an hour before getting service. When my advisor Tim came to get me I thought my car was done only to find out what happened. I have to say I was upset because I had a meeting scheduled and needed to go...but mostly I was in shock because this was bizarre and never my experience in the past. I'm taking the time to write this review because the service manager and Tim bent over backwards to make up for what happened, including gifts from the BMW store. I was blown away. I always tell my friends that I love going there and seeing everyone and this is yet another reason why. Mistakes happen...it's how you handle them. Thank you to everyone at South Bay BMW!! More
by hriddel
Employees Worked With
Timothy McIntosh
March 10, 2018
Service Excellent service from start to finish. Great car loaner was provided, car service was finished on time. Everybody was so nice and friendly especia Excellent service from start to finish. Great car loaner was provided, car service was finished on time. Everybody was so nice and friendly especially Darryl Kwock. More
by Ricoc3
Employees Worked With
Darryl Kwock
March 10, 2018
See my review on March 9, 2018 Reggie is terrific! He is very friendly, helpful, and knowledgeable! He went out of his way to see that I got a terrific car from South Bay BMW! Reggie is terrific! He is very friendly, helpful, and knowledgeable! He went out of his way to see that I got a terrific car from South Bay BMW! More
by Dan
Employees Worked With
Reggie Jones
March 09, 2018
Reggie is Great! I just bought my second certified pre-owned BMW in 5 months from South Bay BMW. It's a stunner! My sales guy, Reggie Jones, was terrific and was very I just bought my second certified pre-owned BMW in 5 months from South Bay BMW. It's a stunner! My sales guy, Reggie Jones, was terrific and was very knowledgeable as he patiently showed me all the many, many aspects of the vehicle that I was interested in, taking me on a test drive, and going through the sales negotiation process. He even drove my old car home for me so I could take my new car home that night. Reggie made sure that I got brand new floor mats the next day, and was the most pleasant sales associate I've ever dealt with in any transaction, ever. More
by Dan
Employees Worked With
Reggie Jones
March 08, 2018
The absolute best in the industry Quality, Respect, and Excellent communication. These are just the beginning of the beyond amazing experience Steve Marx and his team deliver every sin Quality, Respect, and Excellent communication. These are just the beginning of the beyond amazing experience Steve Marx and his team deliver every single time. Many years and multiple BMW's later, the Vargas family returns. More
by kvargas21
Employees Worked With
Steve Marx
