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South Bay BMW
Torrance, CA
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1,229 Reviews of South Bay BMW
Brake Service Kyle Robinson was very helpful and polite. He had my warranty info up in seconds and the work was completed the next day. The only thing that slowed m Kyle Robinson was very helpful and polite. He had my warranty info up in seconds and the work was completed the next day. The only thing that slowed me down was getting the rental car. More
Routine Maintenance Visit I was very pleased by the outstanding service I received for my recent routine maintenance visit. The check in was efficiency, the loaner car process I was very pleased by the outstanding service I received for my recent routine maintenance visit. The check in was efficiency, the loaner car process was fast, the service was done on time and the car was returned cleaned. I could not have had a better dealership experience! More
Excellent service. friendly, fast . accomodating. Halton was super helpful and explanatory on everything. They offered a rental vehicle for the day. clean waiting area with friendly staff. Appreciate Halton was super helpful and explanatory on everything. They offered a rental vehicle for the day. clean waiting area with friendly staff. Appreciate the communication and fast service. More
Excellent Friendly Service At South Bay BMW When I noticed my 7 series air conditioning wasn't keeping me cool on Wednesday during the heat wave, I called South Bay BMW immediately from the road When I noticed my 7 series air conditioning wasn't keeping me cool on Wednesday during the heat wave, I called South Bay BMW immediately from the road. The friendly staff got me the perfect service time with my favorite advisor Willie who got me a loaner from Enterprise whose staff was equally on their game. Willie got my 7 back in the same pristine condition it arrived in the next day with the air conditioning back just where it should be! This is BMW top of the line service! They couldn't be more helpful or friendly. More
Excellent My experience with Felino was professional, friendly, informative and timely. He gave me information about how I use car and why I needed an oil chang My experience with Felino was professional, friendly, informative and timely. He gave me information about how I use car and why I needed an oil change at less than 5,000 miles. More
Recall handled as expected. Service handled as agreed. Very costly service. No wonder customers avoid dealerships. Brake fluid and oil service were double whaT I paid at an independent shop, who also use Very costly service. No wonder customers avoid dealerships. Brake fluid and oil service were double whaT I paid at an independent shop, who also used genuine BMW parts. More
CPO extended warranty. Had some necessary repair work performed under a BMW CPO extended warranty. Everything was completed and satisfactorily repaired per the warranty. Had some necessary repair work performed under a BMW CPO extended warranty. Everything was completed and satisfactorily repaired per the warranty. Thanks South Bay BMW! More
Awesome experience and guidance . Steve Marx, provided an awesome experience and guidance to purchase BMW X50. His patience and knowledge of the product during this process was of the Steve Marx, provided an awesome experience and guidance to purchase BMW X50. His patience and knowledge of the product during this process was of the chart ( Excellent ). More
Service related Always on time, never have to wait long for service or the advisors, will come back for other reasons so expect to have same service Always on time, never have to wait long for service or the advisors, will come back for other reasons so expect to have same service More
Gamesmanship - stay away I contacted dealer with a very simply question - What is your sales price for a 2018 X5. The general manager passed my inquiry along to a client advi I contacted dealer with a very simply question - What is your sales price for a 2018 X5. The general manager passed my inquiry along to a client advisor who would not answer my simple question. Rather, they wanted to play the usual games that many bad car dealers do and instead wanted me to answer a ton of questions before getting to my own question (still unanswered). I have owned/leased multiple BMW's including two currently and this was the worst experience so far ... the client advisor that I was directed to even went so far as to tell me incorrect information regarding the BMW wholesale money factor for July (aka buy rate) when in fact such information is well documented in the public domain and verified by other dealers. If you don't like salesmanship games or trying to be squeezed for extra profits, stay away from this BMW dealer. I am supportive of dealers making a fair profit but I appreciate straight talk ... they just missed a chance to lock up a sale in less than 3 emails. More