South Bay BMW

Service Always a great professional experience when I come here. From the service center to Enterprise to pick up my loaner car, everything is well organized. Always a great professional experience when I come here. From the service center to Enterprise to pick up my loaner car, everything is well organized. More

Best Customer Service First off I'm from Northern California and was driving over 450 miles during the night to the LA area because my mother was in the ICU after emergency First off I'm from Northern California and was driving over 450 miles during the night to the LA area because my mother was in the ICU after emergency surgery. 1/2 way through my drive something fell off a big rig and shattered my sunroof. Not only was it frightening, but now I had to get my sunroof replaced while trying to get to my mother. As soon as South Bay BMW opened, I called in desperation because I needed help asap as to what do I do. South Bay assured me they could fix my car and to drive straight to them. They promised to take care of me and my car, and get me a loaner so I could get to my mother. Willie even noticed I would need an oil service soon and asked I'd like that done as well. I was very impressed with his attentiveness to detail and empathy regarding my situation. If I lived in the area, South Bay would be the only place for me! More

Service was appreciated Friendly staff from beginning to start. Reggie had patience and was very knowledgeable about the cars. Marc was great as well in making sure that my f Friendly staff from beginning to start. Reggie had patience and was very knowledgeable about the cars. Marc was great as well in making sure that my father and I were being taken care of. They both made sure to accommodate me with the car I wanted. They didn't try to give me a car or style I didn't want. Process was very smooth. I am giving 3 stars on the quality of work, because in the past I took my previous car in for service for the same thing, 3 times and it didn't get fixed. I took it to McKenna in Norwalk and they fixed the problem. Other than that I'm happy with this dealership. More

Quick Fix With No Problems My wife brought the car home around 3 PM and says the Coolant Warning Light is on. How can that be, it was just in for 40000 service 2 weeks ago. Di My wife brought the car home around 3 PM and says the Coolant Warning Light is on. How can that be, it was just in for 40000 service 2 weeks ago. Didn't they check fluid levels? Called my usual rep Dan Grammer and was transferred to his partner, May Villalobos. (Dan was on much deserved vacation). May said bring it in and we will see whats going on. Arrived around 4. She had us checked in and out in a loaner car in under 20 minutes with a priority rating on the diagnosis since the car had just been in. Diagnosis and repair completed by 2 the next day for crack in reservoir tank which was covered under our extended warranty. Typical flawless, consistent courteous professional service (Thanks May) and all around handling by South Bay BMW Service Dept. Thanks More

Service Apt Great customer service, easy and efficient drop off and pickup. Tim communicated really well with me and when I couldn't make the pickup time it wasn' Great customer service, easy and efficient drop off and pickup. Tim communicated really well with me and when I couldn't make the pickup time it wasn't an issue to hold my car until the next morning. More

Great. It was easy and fast getting in and out of the dealership for service. Tim is a great asset to your service dept. He even had my car washed. Truly imp It was easy and fast getting in and out of the dealership for service. Tim is a great asset to your service dept. He even had my car washed. Truly impressive experience. Thank you. More

Parts Recall Service Had an Appt for Air Bag Recall. Service rep was able to complete that and another service part in same appt. No 2nd appt. needed. Had an Appt for Air Bag Recall. Service rep was able to complete that and another service part in same appt. No 2nd appt. needed. More

Great Service Both Service Rep and Cashier were very polite and helpful. Due to recent death in family I have been distracted and forgetful. They both looked for Both Service Rep and Cashier were very polite and helpful. Due to recent death in family I have been distracted and forgetful. They both looked for sunglasses I thought I had misplaced, (found in car later) and were overall very polite, understanding and helpful. More

Brake Service Kyle Robinson was very helpful and polite. He had my warranty info up in seconds and the work was completed the next day. The only thing that slowed m Kyle Robinson was very helpful and polite. He had my warranty info up in seconds and the work was completed the next day. The only thing that slowed me down was getting the rental car. More

Routine Maintenance Visit I was very pleased by the outstanding service I received for my recent routine maintenance visit. The check in was efficiency, the loaner car process I was very pleased by the outstanding service I received for my recent routine maintenance visit. The check in was efficiency, the loaner car process was fast, the service was done on time and the car was returned cleaned. I could not have had a better dealership experience! More