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Smythe Volvo - Service Center

Summit, NJ

5.0
1,225 Reviews

1,225 Reviews of Smythe Volvo - Service Center

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November 01, 2023

I had great service! Mark Terry and Regina Krauza were especially helpful. Really, their dedication to customer satisfaction is pretty extraordinary. I wouldn’t take my More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

This is a great review and very rewarding for Mark, Regina and our service team to read. Thank you for taking the time to share these kind words.

October 28, 2023

Came in without an appt and Todd found a nail in my tire . He took me in immediately because I had to pick someone up from the train station . They fixed my tired and got me out in time to pick my family More

by nichellehunter16
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Great news. Thank you for sharing your experience of Todd and our service department. It’s the unexpected repairs when you need your service department the most and Todd does a great job and making our customers happy.

October 26, 2023

Excellent service and customer relatio. In addition they are only a mile from my home. More

by budhusen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

budhusen responded

Thanks for having such a professional service team. I especially enjoyed working with Mark.

Nov 08, 2023 -

Smythe Volvo responded

Wonderful review! Thank you for taking the time to share your experience of Mark and our service department. We look forward to seeing you in the next time around.

October 26, 2023

Mark provided a great service experience! He was really friendly and helpful! Our car service was completed quicker than expected and he kept me well informed along the way! More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Mark is a strong member of our service team and consistently makes customers happy. Thank you for taking the time out of your day to post this great review.

October 24, 2023

Mark was amazing! He was so friendly, helpful, and efficient - our car service was completed quicker than expected, and communication was excellent! More

by nicolealexaliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Your experience is one we strive to provide to all of our service customers. Thank you for taking the time to share your experience with Mark and our service department.

October 21, 2023

Convenient scheduling, great communication, including the explanation of doing things now versus later, also a great space to work while waiting for car. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Thank you for taking the time to post this five star review for Mark and our service department. We appreciate your business.

October 21, 2023

Although we at first had some concerns, Mark and Regina helped alleviate these concerns and reassured us along the way. More

by Kflatierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Thank you for taking the time to share your experience. Mark and Regina are the best at helping customers through unexpected issues.

September 30, 2023

I brought my car in for service and Doug made the entire process quick and easy. He was also very knowledgeable and answered any and all questions I had. More

by brock.mak321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Smythe Volvo responded

Doug is a true professional and has been at Smythe Volvo for a long time. He’s a strong member and leader of our service team. We appreciate you taking the time to post this review.

September 27, 2023

Alon in sales, Billy and the service department are top notch and went above and beyond with helping us with our vehicle sale and repair. Highly recommend Smythe to anyone looking for a Volvo, new or used More

by joearena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Smythe Volvo responded

Great review! It was very rewarding for us to see you mention the service and the sales department. Billy and Alon are two of the best. We appreciate your business.

September 22, 2023

Todd was great. Service was prompts, and Todd was very helpful and responsive, and explained our options clearly. More

by michaelrbyrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Smythe Volvo responded

In our daily meetings, we focus on making sure our people are explaining everything thoroughly to our customers. It is great to see you post this review. We appreciate your business.

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