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Smythe Volvo - Service Center

Summit, NJ

5.0
1,225 Reviews

1,225 Reviews of Smythe Volvo - Service Center

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February 18, 2025

Recently had a small service issue which some dealers would have put on a lower priority list. My service rep, Tom Coward, treated it like an important issue. Tom acted with the highest level of excellen More

by sn289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Jessica helped me with my first service experience at Smythe Volvo. She is personable and I especially liked her honest advice. Reflects well on the dealership and service experience. I’d definitely come More

by Rohan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Smythe Volvo responded

Thank you for these kind words and for your recommendation. Jessica is a strong member of our service team and a great person. We appreciate your business.

February 06, 2025

I understand this is a new car and David was very patient and worked hard to answer all of my questions More

by cttrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Riecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mensah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Feb 17, 2025 -

Smythe Volvo responded

It is important to us that all of our customers leave our business comfortable with all of the features on their new car. David does a fantastic job at making this happen. Thank you for this wonderful review.

February 05, 2025

Purchased S80 T6 in 2001 and recall the process was flawless. Sales person provided us with a detailed explanation of the car's features and how to use them. Service department always had the work comp More

by Janbonalsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Smythe Volvo responded

What a wonderful review! Thank you for taking the time to share your experience. We appreciate your business.

January 24, 2025

Been going to Smythe Volvo for years. Great service and honest deals. Will keep coming back. More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Smythe Volvo responded

Thank you for your years of loyalty and for this 5 start review. We appreciate your business.

January 22, 2025

Jessica Hermida was great to interact with. She attentively listened and answered my questions. The best thing about the service was that service center accomodated to service my car at a mu More

by Lula1881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

This is great news. Your experience is one we try to provide to all of our customers in the service department. Thank you for taking the time to share these kind words.

January 22, 2025

Friendly, professional, informed and on-point Jessica at Smythe Volvo was amazing at expediting my blown tire replacement, A+ service on my only vehicle! THANK YOU 🙏🏻 🫶🏻 More

by Marcin Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

It is our pleasure, and thank you. Jessica is very professional and does a great job in our service department. We are glad to see that you’re back on the road.

January 16, 2025

Friendly professional service. ...with a smile! Took car in on short notice which is very much appreciated More

by Franklroemer
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Great review! Thank you for taking the time to share your experience of Jessica and our service department. We appreciate your business.

January 14, 2025

Jessica was super helpful! Walked me through the entire process, visited me while waiting to explain proposed actions, and just had a friendly and client service oriented demea More

by Pearlman.lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Wonderful review! Thank you for taking the time to post this review of Jessica and our service department. We appreciate your business.

January 10, 2025

Jessica and the team at Smythe Volvo are fantastic. Made the service process so easy and smooth. More

by jordan.eshet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Easy and smooth is what we’re aiming for in service. Jessica does a wonderful job at delivering this type of service. Thank you for choosing Smythe Volvo.

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