Simi Valley Ford

Always professional Kudos to Keith for all his knowledge and advice. Also Debbie for her friendly and helpful personality. and let us not forget Ray-Ray!! He makes going Kudos to Keith for all his knowledge and advice. Also Debbie for her friendly and helpful personality. and let us not forget Ray-Ray!! He makes going to Simi Ford a fun experience! More

Great service Annual check on our low mileage T Bird was completed timely Mark in service took extra time to explain what service was completed and what might nee Annual check on our low mileage T Bird was completed timely Mark in service took extra time to explain what service was completed and what might need done on the next visit. More

Very Satisfied with Simi Valley Ford I would love to recognize Ray the shuttle driver, Carmine for her professional and positive service, and Debbie was the icing on the cake making my ex I would love to recognize Ray the shuttle driver, Carmine for her professional and positive service, and Debbie was the icing on the cake making my experience with them first class. I felt that they treated me like family. They have me as a loyal customer and I will refer everyone to their dealership. More

Quick lane Very friendly staff. Van shuttle available for drop off. Ford rep Mark Nolan informed me of the status if my car. Every step of the way. Provided reco Very friendly staff. Van shuttle available for drop off. Ford rep Mark Nolan informed me of the status if my car. Every step of the way. Provided recommended further service. Convenient to home and I will be back. More

Service Advisor Keith Spooner is the best Service Advisor that I have ever known. I continue to take my car their because of Keith's attentiveness. He is always on Keith Spooner is the best Service Advisor that I have ever known. I continue to take my car their because of Keith's attentiveness. He is always on top of what what goes on with my car. More

LIARS! I was told SO many things by their service dept. and was given none. Everything they said was a lie and I will NEVER go back!! I was told SO many things by their service dept. and was given none. Everything they said was a lie and I will NEVER go back!! More

Recall Book appointment for service recall , no issue, delivered on time. While waiting, spoke to Larry to look at new 250’s. He was very informative and too Book appointment for service recall , no issue, delivered on time. While waiting, spoke to Larry to look at new 250’s. He was very informative and took the time to educate me on all the features. Although not buying, there was no pressure. I will likely return to Simi Valley Ford to meet with Larry again when ready to purchase. More

It’s been 48 hours and still can’t fix issue Made appointment on line to have seat memory fixed on 2018 Explorer. After 2+ days at dealer, dealer still has no clue to solve problem. Apparently se Made appointment on line to have seat memory fixed on 2018 Explorer. After 2+ days at dealer, dealer still has no clue to solve problem. Apparently service department ok for simple oil change just not anything complicated. Dealer claims to be waiting for someone at “Ford” with a 3 ring binder for a solution. They should delete “Customer” from the phrase customer service. More

Front End Alignment I brought my 2019 F350 King Rancher in for its first oil change that had just under 10,000 miles. Mark recommended to rotate the tires and I said ok. I brought my 2019 F350 King Rancher in for its first oil change that had just under 10,000 miles. Mark recommended to rotate the tires and I said ok. Later that day I pick up my truck and drove for a few minutes and noticed that the Alignment was off. I call Mark right away and told him. He said when rotating tires and the ware of then can cause the Alignment to be off. I ask if he had balance them and he said it wasn't necessary. I think he should have ask me if I wanted them balance because I always have my tires balance on every rotation. Furthermore he should have had the truck road tested to check the Alignment. This should be a standard procedure. So the way I see it this is a management problem and the manager is not doing his job. So I had to bring my truck in for the Alignment plus I ask mark to look at my instrument panel, have a problem with the trip and trailer gage on May 2nd and I had a 12:30 appointment. Around 4 o'clock that day I get a call from Mark that they couldn't get to my Alignment and couldn't fix the trip and trailer gage, another management problem. More

Great service team. I regularly service my Ford and they have consistently done a great job and are quick to get me in and out. A fab team ! I regularly service my Ford and they have consistently done a great job and are quick to get me in and out. A fab team ! More