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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews
Call Dealership (626) 303-1000

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

November 07, 2023

I was greeted promptly, well taken care of, and my car was serviced. All employees were helpful and professional. More

by incognito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez, Tuan Nguyen, Veronica Rios, Greg Hatzenbeller
Report | Print
Nov 07, 2023 -

Sierra INFINITI of Monrovia responded

We're so happy to hear that! Thank you for letting us know how pleased you were with our team's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again!

November 07, 2023

Jonathon was professional, courteous and extremely helpful. my experience was much better then h greg and almost as good as metro infiniti service More

by LNORITAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Report | Print
Nov 08, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for such excellent feedback! We're pleased you had another great service experience with us, and that Jonathan made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 06, 2023

His service was really good! It’s my lucky day! He’s very kind and helpful. Thank you Ben!! More

by HANACOOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for letting us know how satisfied you were with Ben's assistance, Hana! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

November 06, 2023

great service, exellent communication, defenitely will refer to friend about this location, very much appreciate. More

by TWANLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for the review and recommendations! We're delighted the value of our team's efforts and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

November 06, 2023

Nice, good need breakfast or snacks more. Good and clean environment thou. Overall good. Ok More

by MMANANCY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez, Veronica Rios
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for your honest feedback! We sincerely appreciate your assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or INFINITI needs. Safe travels this holiday season!

November 06, 2023

I was very happy with customer service and how quickly the oil change on my car was performed. More

by CMLE1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cook, Jason Cook, Vincent Pham, Benjamin Gutierrez, Tuan Nguyen, Veronica Rios, Joseph Mendez, Cesar Carbajal, Tony Escobar, Greg Hatzenbeller
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the efficiency and accommodations offered by our service department. We hope you'll continue to make Sierra INFINITI your first choice for service!

November 05, 2023

Service was great. Everything went smooth & accordingly to how I wanted my service to be done. Excellent work! More

by JASONDIEP7899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Monrovia responded

Jason, thank you for sharing positive feedback! We want all of our guests to be treated to service that is accommodating and reliable, so we're happy that's exactly what our team provided for you. We look forward to your next visit!

November 05, 2023

Johnathan provided great service and he was fun to talk to and friendly. The wait was short and it was not that crowded. More

by AaronLiu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Jimenez
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Monrovia responded

Aaron, thanks for taking a moment to share positive and encouraging feedback with us! We're grateful for your business, and glad Jonathan delivered a pleasant service visit. We hope to continue being your #1 choice for years to come. See you next time!

November 05, 2023

I highly recommend Sierra Infiniti! Tomson Diep, my salesman, was extremely knowledgeable about Infiniti products. He’s worked there for 15 years! The Finance team was also excellent. I More

by fredeweber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Report | Print
Nov 06, 2023 -

Sierra INFINITI of Monrovia responded

That's wonderful! Thanks for the positive feedback on working with Tomson. We're delighted Tomson effortlessly accommodated your interest in a new INFINITI. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Sierra INFINITI!

November 03, 2023

It was great. Great place to relax and get amenities when your car is being worked on. I was told that all of the other issues for my car would be emailed in addit More

by ANTHONY.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Nov 03, 2023 -

Sierra INFINITI of Monrovia responded

Anthony, thank you for sharing your experience with us! We're really happy you liked our customer lounge. Please accept our apologies for not sending the information as promised. Our service team has been alerted to this so that they can follow through appropriately to ensure your satisfaction. Thanks again!

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