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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews
Call Dealership (626) 303-1000

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

November 03, 2023

This center is understaffed and not easy to reach or get someone to reply or talk to. That will drive your customers away. Benjamin is wonderful even under this condition. More

by marukoliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Feb 15, 2024 -

Sierra INFINITI of Monrovia responded

Thank you again for taking the time to let us know how we did. We are certainly trying to find more great people that will compliment the culture and level of customer service that we strive to provide here at Sierra Infiniti. We hope you have a great day!

November 01, 2023

The dealership was fast professional and efficient. This was the Infiniti experience I will use to judge all others. Benji was great! If he is representative of the employees here I give Infiniti of More

by RIHASHIMOTODDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Nov 02, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Benji handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

October 29, 2023

Great job by all on this one. Could not have been any better. Thanks to all. More

by PAULJACOBSIII
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cook, Christina Torres, Paul Jacobs
Report | Print
Oct 31, 2023 -

Sierra INFINITI of Monrovia responded

Great! Thanks so much for your thoughtful feedback, Paul. We're glad our team took the time to fully address your needs and interests to ensure a truly satisfying dealership experience. We graciously look forward to working with you again some day!

October 29, 2023

Tomson Diep was exceptional in accommodating my needs. Courteous and attentive, Tomson was the best! More

by lawlouisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep, Christina Torres
Report | Print
Oct 31, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for your stellar review of Tomson! Nothing means more to us than your satisfaction, so we're pleased Tomson did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new vehicle!

October 29, 2023

Benjamin Gutierrez was very helpful and provided all the information and helped with my key battery as well which was very kind. More

by RAJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Oct 31, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for letting us know how satisfied you were with Benjamin's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!

October 29, 2023

The stuff was friendly and very professional. I was happy with my experience at the dealership More

by EXAR71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Report | Print
Oct 31, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for the 5-star review of your dealership experience! We're delighted our team provided you with all the support and guidance you needed. We wish you all the best in your upcoming journeys, from everyone at Sierra INFINITI!

October 29, 2023

Benji (aka Benjamin) and Greg (Manager) at Service Department are awesome. I really appreciate their professionalism and courteous attitude every time I take my car in for maintenance. More

by Franklin Ko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez, Greg Hatzenbeller
Report | Print
Oct 31, 2023 -

Sierra INFINITI of Monrovia responded

Hi, Franklin! Thank you for honoring us with your continued patronage. We're so pleased Benji and Greg continue to serve you well. Get in touch the next time we may be of assistance. We're here for you!

October 29, 2023

I first came to Sierra Infinite on September 19, 2023, the motor fan has not been replaced after a month and a half of waiting. Don't know when my QX50 will be serviced? More

by MDJARA_CPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
October 28, 2023

They followed through to what they said they will do. The service agent was very professional. More

by BLAGOGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimenez
Report | Print
Oct 31, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for stopping by to share your 5-star review! We're glad your service advisor addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

October 28, 2023

The greeting into the dealership was very warming and they had a good selection of inventory. The staff was very friendly and nice. Over all very nice and very clean dealership would definitely go ba More

by JOHNSMOTORCARS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cook, Nick Cook, Christina Torres, Tony Escobar
Report | Print
Oct 31, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for taking a moment to give us the highlights of your dealership experience! We're delighted our team was committed to your complete satisfaction. Best wishes for pleasant travels in your future, from the whole team at Sierra INFINITI!

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