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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews
Call Dealership (626) 303-1000

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

November 26, 2023

Benjerman is a very knowledgeable person and very well trusted in the automotive industry he is kind and recomendable More

by TIGERTORRES83
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for recognizing Benjamin's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time he and the Sierra INFINITI team may serve you.

November 25, 2023

The wait was too long but all in all, the service was good, plus the complimentary car wash More

by AIAGBOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for the feedback! We're pleased you had a great service experience with us, and we sincerely appreciate your patience as our team completed their work on your vehicle. We appreciate your kind words and look forward to seeing you at your next visit!

November 25, 2023

good dealership with prompt service and personal attention that is important for every client thank you More

by V2000ART
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cook, Mira Taha, Christina Torres
Report | Print
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for your positive review! We sincerely appreciate your assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or INFINITI needs. Safe travels this holiday season!

November 25, 2023

Good service, discovered a part that was not thought to be at dealer and installed it rather than having to make another appointment. More

by ETELLER
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
Report | Print
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for sharing positive feedback on our service team! We want all of our guests to be treated to service that is thorough and convenient, so we're happy that's exactly what our team provided for you this time. We look forward to your next visit!

November 23, 2023

My service guy Jonathan Jimenez looked like he didn’t want to be there at all. Horrible communication, had to keep asking him about my car, warranty, etc. “I’ll get back to you” was his answer every time More

by JGIANG28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Jiminez
Report | Print
Nov 30, 2023 -

Sierra INFINITI of Monrovia responded

We appreciate you taking the time to share your recent service experience with us. We sincerely regret to hear that the service fell short of your expectations. We would like to assure you that we're taking the necessary steps to address the issues you raised. In the meantime, if I can be of any assistance to you, please feel free to get in touch. Sincerely, Nicholas Cook General Manager Sierra Infiniti of Monrovia ncook@sierracars.com

November 23, 2023

Great service from Mike. I appreciated his expertise and communication skills. I have no hesitation recommending this dealership. More

by GUILLERMO.RIVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for letting us know how satisfied you were with Mike's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!

November 22, 2023

Worked with an outside dealer and the financing department was a breeze. Overall, great experience. More

by mgmartuni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Torres
Report | Print
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for the 5-star review of your experience with us! We're delighted our team provided you with all the support you needed to make this transaction a breeze. Congrats on the new INFINITI! We wish you all the best in your upcoming journeys, from everyone at Sierra INFINITI!

November 21, 2023

Keep taking my car back for the same issue looks like they're just guessing replaced my transmission twice my alternator twice and my vehicle is still doing the same thing. Reached out to them and got co More

by ALBARRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mira Taha, Benjamin Gutierrez, Tuan Nguyen, Greg Hatzenbeller
Report | Print
Feb 15, 2024 -

Sierra INFINITI of Monrovia responded

Hi Albarrm, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (626) 303-1000 to speak to our manager directly.

November 19, 2023

Everyone there is so helpful and courteous. They offered good prices on work that had to be done and even washed the car. More

by smhop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service dept., John Cook
Report | Print
Nov 21, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for your positive feedback! We're delighted the value of our team's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

November 19, 2023

Excellent communication, professional and ethical, wonderful customer service. Highly recommend them and their entire staff. More

by raisa.avezova
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Maldonado, Christina Torres
Report | Print
Nov 21, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for your kind review, Raisa! We sincerely appreciate your thoughtful assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or INFINITI needs. Safe travels this holiday season!

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