Back

Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews

821 E Central Ave

Monrovia, CA

91016

Directions

By Type

287 Reviews of Sierra INFINITI of Monrovia

December 02, 2023

Everyone that helped me get my car was great! Christina in finance really made it a great experience and she even got my payment down! Thank you More

by VMSANTANA42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, Mira Taha, Nick Cook, Jason Cook, Christina Torres
Dec 05, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for sharing your experience with us! We're delighted Christina handled your wishes with the utmost advocacy and grace. Congrats on the new Nissan! Best wishes for safe and pleasant travels on the road ahead, from everyone at Sierra INFINITI!

December 01, 2023

Ever since Sierra took over Infiniti in Monrovia service has been horrible. You walk in and the entire service dept is empty, phones don't get answered and coffee is bad in the waiting room. My car is there More

by FOOTBALL1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Gutierrez, Greg Hatzenbeller
Feb 16, 2024 -

Sierra INFINITI of Monrovia responded

We are disappointed to hear that you did not have a more positive experience with us at Sierra Infiniti Of Monrovia. Please let me know if there is anything I can do to turn your experience around.

December 01, 2023

Sierra Infiniti of Monrovia auto service department were polite and attentive. It is very easy to schedule your routine maintenance and they are quick to address your concerns if you have any. My experience More

by RKIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Dec 05, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Sierra INFINITI your first choice for service!

December 01, 2023

I recently purchased a used 2023 Q50 from Sierra Infiniti. The entire team from sale to management and finance were very helpful and accommodating. I especially can not thank Christina in finance fo More

by Ali Sepehri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cook, Nick Cook, Jason Cook, Christina Torres
Dec 05, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for your stellar review of our dealership team, Ali! Nothing means more to us than your satisfaction, so we're pleased they did everything they could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new INFINITI!

December 01, 2023

I have always brought my Infiniti to this location. This is my first experience under Sierra, but it's been great so far. More

by QUEENA.CHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
Dec 05, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for your positive review, Queena! We sincerely appreciate your assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or INFINITI needs. Safe travels this holiday season!

November 29, 2023

Service was very slow. Staff did not seem very friendly, a lot walking around but no one says hello or smiles. More

by ALIGAR76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Gutierrez
Feb 16, 2024 -

Sierra INFINITI of Monrovia responded

Aligar76, it is disappointing for us to hear that your experience was anything less than great. We will certainly make it our goal to be better now and in the future.

November 29, 2023

Great service, Benji worked harder than expected to get my parts honored by my warranty. Thanks Benji! More

by KATMUIRHEAD
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Nov 30, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for the fantastic review of Benji! Benji is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle this time. Thank you for choosing Sierra INFINITI for your automotive needs!

November 28, 2023

Excellent Customer Service from Jonathan I appreciate him going above and beyond for me and my vehicle More

by CATRINAC0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 30, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much, Catrina! We're delighted the value of Jonathan's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

November 27, 2023

Great dealership, everyone here is very friendly and helpful. From Benji and Jonathan in the service team all the way to the sales team especially a gentleman name Cam. Very professional More

by C3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maldonado, Benjamin Gutierrez, Greg Hatzenbeller
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for honoring us with your patronage over the years. We're so pleased our team continues to serve you well whenever you have an automotive need. Best wishes for amazing travels, from everyone at Sierra INFINITI!

November 26, 2023

Very nice and clean and Benjamin explains the car situation and i am very satisfied More

by NGLTMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Nov 27, 2023 -

Sierra INFINITI of Monrovia responded

We're delighted to hear that! Thank you for letting us know how pleased you've been with Benjamin and our comfy customer lounge. We wish you pleasant travels until we may be of service to you again!

...
6
...