Sierra INFINITI of Monrovia

Over all experience was great. My service needs were met quickly. Service writer was very professional. Got in a test drive while I was waiting. Excellent salesman helped me out. My service needs were met quickly. Service writer was very professional. Got in a test drive while I was waiting. Excellent salesman helped me out. More

The service is good and fast. I have not had any issues with any of the services I have not had any issues with any of the services More

Whether you looking for a new care or maintenance, you lll receive outstanding service from an amazing team! lll receive outstanding service from an amazing team! More

Thank you! Benji for always providing exceptional customer service & To Veronica for helping me out at check out. You guys are awesome! Benji for always providing exceptional customer service & To Veronica for helping me out at check out. You guys are awesome! More

Always a great a experience when I take my car in for maintenance. Veronica Rios was really nice and got me out of there fast. maintenance. Veronica Rios was really nice and got me out of there fast. More

Great workers they work in team work and on top of everything that needs to be done,polite and would definitely recommend others to go everything that needs to be done,polite and would definitely recommend others to go More

Tuan Nguyen is super friendly and efficient. The environment is also comfortable for people like me who was waiting on site. The environment is also comfortable for people like me who was waiting on site. More

Always a pleasure working with Veronica. Smooth and stress free. Thank you for always making it easy. Smooth and stress free. Thank you for always making it easy. More

Great experience! Great advisor Tuan Nguyen! Even during the change of ownership. My experience was smooth. Tuan’s communication was amazing! I was never unaware of Great advisor Tuan Nguyen! Even during the change of ownership. My experience was smooth. Tuan’s communication was amazing! I was never unaware of what was happening with my car. I’ll definitely be back! More

My car is an Infiniti QX 50, and I have been bringing the car to this dealership for approximately 3 years (oil changes and maintenance, but mostly due to bad batteries installed in the car by this dealershi car to this dealership for approximately 3 years (oil changes and maintenance, but mostly due to bad batteries installed in the car by this dealership). On Saturday, 6/24, the car would not start; therefore, I had it toured to this dealership. A new battery was installed. The service consultant was Benji Gutierrez, who very understanding about my frustrations and concerns of Infiniti batteries not performing up standard. I would definitely request to see Benji again the next time my car needs service and recommend him to other customers. The only negative encounter that I experienced while waiting for my car was that one of your Salesperson (Mynor Martinec) approached me and wanted to know why I brought my car in for service. I told him about having issues with the car not starting because of poor batteries. I asked him why he was asking and his position with Sierra Infiniti because it was strange that he was so concerned about my car. He told me that he was in Sales. I immediately told him that I was not interested in buying a new car. I became very uncomfortable with him because he proceeded to walk over to Benji's office to find out what was wrong with my car. This put me in a very precarious position because Benji already knew the problem and had the technician working on it. Also, during the conversation with Mynor Martinec he had the nerve to tell me that it was possible my car could be a LEMON!! I told him that well if that's the case then I will live with this LEMON. I did not appreciate being harrassed by this guy, Mynor, who was trying to get me to buy a new car. If I was in the market for a new Infiniti, I definitely would not go to him because I found his approach to be unprofessional and very pushy. Dorothy Fields More