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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews
Call Dealership (626) 303-1000

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

July 18, 2023

Good service and wonderful staff ,great experience. car was cleaned after picking up my car More

by JIMMYTANHA888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Khan
Report | Print
Jul 18, 2023 -

Sierra INFINITI of Monrovia responded

Jimmy, thanks so much for the 5-star review! We truly appreciate your business, as well as your fantastic feedback. Please don't hesitate to reach out when our team may assist you again. Thank you for choosing Sierra INFINITI!

July 16, 2023

Good service nice person. Good conversations and explain details good price and good coffee and nice place More

by STEVEN7982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Khan
Report | Print
Jul 17, 2023 -

Sierra INFINITI of Monrovia responded

Hi, Steven! Thanks so much for your 5-star review. We're glad you enjoyed accommodating service and a comfy wait in our lounge. We definitely hope you'll come see us again whenever we may be of service to you. Thanks for choosing Sierra INFINITI!

July 16, 2023

Very nice advisor and fast service during stayed at waiting room. Also nice and cleaned after well done More

by TANGLUC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Report | Print
Jul 17, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for your lovely review! Your complete satisfaction means everything to us, so we're happy to hear how pleased you were with the convenience of the service, as well as the facility itself. Please come see us again some day!

July 16, 2023

Tuan Nguyen went out of his way to solve my problem on a busy Saturday afternoon. He has great customer skills and relations. Very trustworthy. More

by CVMACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Report | Print
Jul 17, 2023 -

Sierra INFINITI of Monrovia responded

Awesome! Your confidence in Tuan and our service department is an honor. Thanks for stopping by to share your positive feedback. Please don't hesitate to call when we may assist you again. It's always our pleasure!

July 15, 2023

Tuan was great. He took care of me and answered all my questions. Thank you More

by VFANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Khan
Report | Print
Jul 17, 2023 -

Sierra INFINITI of Monrovia responded

VFANN, thank you for taking a moment to give credit to Tuan for his efforts to provide you with amazing service. We're pleased he addressed all of your concerns completely. We look forward to doing the same at your next appointment!

July 14, 2023

Took very good care of me with their service and getting me home. One criticism would be they should have a cashier available when you go pick up your car after 5 o clock or someone available to let you kno More

by MABRIL25
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan
Report | Print
Jul 14, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for stopping by to share positive feedback on the outstanding service Tuan provided for you. We're truly sorry for the inconvenience you then faced upon your return to our service center to pick up your vehicle. Our service manager will be reaching out to you directly to discuss the matter. We sincerely appreciate your business and your valuable feedback.

July 13, 2023

Awesome staff, very knowledgeable and gave us an easy transaction with the our purchase. Looking forward to coming back soon. More

by CATHY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Torres, Ali Khan
Report | Print
Jul 13, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for your thoughtful feedback, Cathy! We're delighted our team provided you with all the support and expertise you needed to make this an exceptional dealership experience. Congratulations on your new INFINITI! Best wishes for amazing travels this summer and beyond, from everyone at Sierra INFINITI.

July 13, 2023

I had a good experience at the Sierra Infinity dealership, i especially want to thank Veronica Rios for her assistance. More

by JAIMEPAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Report | Print
Jul 13, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for letting us know how pleased you were with Veronica's assistance! Your satisfaction means everything to us, so we're glad Veronica did all she could to make this visit convenient and accommodating. We hope you'll continue to choose Sierra INFINITI for all your automotive needs!

July 12, 2023

Always enjoy how well the service department treats it's customers. Benjamin Gutierrez as always was very pleasant and helpful. Great Staff and very pleasant atmosphere. Thank you. Bob Moreno More

by BOBMORENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Khan
Report | Print
Jul 12, 2023 -

Sierra INFINITI of Monrovia responded

Bob, thank you for stopping by to share positive feedback on Benjamin and the Sierra INFINITI service team. We're happy Benjamin continues to be a reliable and friendly resource for your automotive needs. We look forward to ensuring the same circumstances at your next appointment!

July 11, 2023

I had an appointment at 7am. The service rep, Benjamin, was right on time and very friendly. They had my car out and back to me timely as well. The car wash wash actually pretty More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Report | Print
Jul 12, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much for your kind review! We truly appreciate your business and we're pleased Benjamin expedited your appointment to safely return you to the road in a timely manner. Please don't hesitate to call when Benjamin and the Sierra INFINITI team may assist you again. It's always our pleasure!

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