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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

August 03, 2023

Great service! I was in n out in no time with an oil change appointment. Answered all my questions and gave me recommendations. More

by VMUSQUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Aug 03, 2023 -

Sierra INFINITI of Monrovia responded

Awesome! Thanks so much for the positive feedback on our service department. It is our pleasure to make your visit convenient and informative. Safe travels until we see you again!

August 02, 2023

They took 3 hours for an oil change and tire rotation . Later when I arrived they did not do a tire rotation but they still took 3 hours More

by JAIMERIVERA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Cook, Tuan Nguyen, Veronica Rios
Feb 16, 2024 -

Sierra INFINITI of Monrovia responded

Jaimerivera14, we truly appreciate your honest feedback.

July 31, 2023

Great attention to detail, and also very speedy at getting parts I needed and installed. More

by STAN.WIEGAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Jul 31, 2023 -

Sierra INFINITI of Monrovia responded

Stan, thanks for letting us know how pleased you were with this service experience! Nothing means more to us than your satisfaction, so we're happy our team completed your vehicle's repairs in a timely manner. Thank you for choosing Sierra INFINITI for your automotive needs!

July 30, 2023

Veronica provided Excellent Service. She kept us up to date with our car’s status and was able to get us a loaner while our car was getting serviced. Definitely would recommend Sierra In More

by jalvarez2301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Jul 31, 2023 -

Sierra INFINITI of Monrovia responded

Thanks so much! We sincerely appreciate your business, as well as your 5-star review of Veronica, your service advisor. She's an exemplary advocate for our clients, and we're happy you enjoyed working with her. Please come see us again some day!

July 30, 2023

Great Customer Service Took care of me they also had Cold 🥶 💧 Water Available for the hot 🔥 🥵 day 5 Star Service More

by SOLOMONBOWEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Jul 31, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for sharing your thoughtful review with us! Your satisfaction is our top priority, so we're pleased our team did everything they could to make your visit pleasant and convenient. We wish you safe travels until we may serve you again!

July 28, 2023

Great on time service and very knowledgeable and competent advisor. Excellent waiting area with amenities to make the experience a pleasure. More

by BILLNOVODOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Jul 28, 2023 -

Sierra INFINITI of Monrovia responded

We're delighted you enjoyed our exceptional customer service and accommodations, Bill! Thank you for sharing your thoughts on this experience. We certainly hope to ensure the same circumstances at your next appointment. See you then!

July 28, 2023

Worked out a deal. Would have been perfect if they took off the dealer accessories that I did not want. At least they discounted them. Otherwise it was good. More

by ignaciosoy10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo
Jul 28, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for taking a moment to let us know your impression of this experience. We're happy our team did everything they could to make a deal that met with your satisfaction. We truly appreciate your business, and hope to have more opportunities to be of service to you. Best wishes for amazing travels, from everyone at Sierra INFINITI!

July 28, 2023

Guillermo and Christopher were very helpful and answered all of our questions. Also, both provided excellent customer service and follow up to our requests and questions. More

by nunezcg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, Chris Maldonado, Paul Jacobs, Benjamin Gutierrez, Tuan Nguyen, Veronica Rios, Joseph Mendez, Cesar Carbajal
Jul 28, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for recognizing the efforts of Guillermo and Christopher by sharing your 5-star review! We're pleased our team exceeded your expectations in service and knowledge. We graciously look forward to working with you again some day, and wish you many happy travels until then!

July 28, 2023

The dealership is professional, prompt and honest. Everyone was very friendly. Tuan Nguyen was an expert service advisor. Very nice facility. I waited for my repair. Love having my car washed whil More

by LLALLYCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Jul 31, 2023 -

Sierra INFINITI of Monrovia responded

Hi, Llallycat! Thanks for taking a moment to share positive feedback about your service visit. We're glad Tuan made sure you and your vehicle were well taken care of. Please reach out when we may assist you again. It is always our pleasure!

July 27, 2023

Great service and very professional and helpful service reps. Happy that I was able to get a loaner as my vehicle was being worked on. Thank you! More

by ARAMIREZ96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez, Tuan Nguyen, Veronica Rios
Jul 27, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for letting us know how pleased you were with this service visit! We're glad our team provided you with a very accommodating experience. We wish you the safest of travels until we may be of service to you again!

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