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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

August 12, 2023

the staff are so friendly and attentive. The vibe in the waiting area / showroom is positive and uplifting. Service was on point. More

by ALENOUE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Aug 14, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for the thoughtful feedback! We're happy you enjoyed some fantastic service and the comfy, pleasant atmosphere of our facility. Please let us know when we may assist you again. It's always our pleasure!

August 11, 2023

John Cook did a great job. a a a a a a a a a More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cook, Christina Torres
Aug 11, 2023 -

Sierra INFINITI of Monrovia responded

Brian, thanks for letting us know how pleased you were with John's assistance! We're delighted his support and expertise is exactly what you needed to make this a great experience. Congrats on your new INFINITI! Best wishes for amazing travels in your future, from all of us at Sierra INFINITI!

August 10, 2023

Benjamin Gutierrez should be service advisor of the year he is transparent a man of his word reliable explains everything in laymen terms More

by KAYTOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Aug 10, 2023 -

Sierra INFINITI of Monrovia responded

Awesome! Thanks for taking a moment to recognize Benjamin's excellence by sharing your 5-star review. We're delighted he has provided you with his utmost support and clear communication. Please don't hesitate to let us know when Benjamin and the Sierra INFINITI team may assist you again!

August 10, 2023

I was helped immediately and Veronica was very helpful and informative. One critique I do have is their phone operating system has their messages full so I wasn’t able to leave a message if needed. Their More

by PIVARGAS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Aug 11, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for stopping by to share positive feedback! We're happy Veronica provided you with a thorough and informative service experience. Please contact the service manager, Greg Hatzenbeller, at greg.hatzenbeller@sierracars.com, if you have a question or concern. He'll be more than happy to assist you.

August 09, 2023

Great customer service. Veronica was very kind. I was in and out of there quickly. More

by WHATCHACRAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Aug 10, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for the positive feedback! We're glad Veronica handled your vehicle's service visit with great care and efficiency to return you safely to the road in no time. Please come see us again some day!

August 08, 2023

Everyone is very kind, the waiting area is clean and comfortable, and there is coffee and water。Thanks! More

by JANE99233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez, Tuan Nguyen, Veronica Rios
Aug 08, 2023 -

Sierra INFINITI of Monrovia responded

Hi, Jane! Thank you for your thoughtful feedback. Nothing means more to us than your complete satisfaction, so we're pleased you enjoyed your visit with us. We hope to make your next visit just as accommodating. See you then!

August 08, 2023

Everyone was awesome especially Mira! We’re really happy with them! Great job Mira! Thanks to all of you at Sierra Infiniti Monrovia! More

by florabelvossooghi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mira Taha, Paul Jacobs
Aug 08, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for taking a moment to express your appreciation of Mira and the Sierra INFINITI team! We're thrilled Mira provided you with a very supportive and smooth buying experience. Congratulations! Best wishes for awesome travels this summer and beyond, until we meet again!

August 08, 2023

I was received a welcome arms from Benji. My car was checked out. The oil was changed. I was given a Lyft to Ross while my car was being serviced. I was called and and another Lyft came and p More

by FAYEHOUSE300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Aug 09, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for your lovely review of this service visit! We're so happy you enjoyed the convenience of the Lyft service while Benji and the team serviced your INFINITI. We hope you'll continue to choose Sierra INFINITI for all of your automotive needs. See you next time!

Aug 09, 2023 -

FAYEHOUSE300 responded

See you next time.

August 07, 2023

Tuan made it very enjoyable experience. Explained everything and was very attentive throughout the conversation and experience More

by RMEDINADESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Aug 08, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for sharing positive feedback on your trusted service advisor, Tuan! We're so happy he made sure your vehicle was well taken care of. Thanks for choosing Sierra INFINITI for your automotive needs!

August 04, 2023

Tuan provides great service with welcoming and friendly manner that makes our service trip much more enjoyable! We appreciate his honest and professional recommendations that differs from many others who j More

by E. Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen
Aug 07, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for the kindness of your 5-star review! Tuan is the consummate advocate for our clients, and we're happy this has been your experience. We certainly hope to be of service to you for many more years to come!

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