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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

September 21, 2023

The service advisers are professional, knowledgeable and very helpful. They keep you posted throughout service and this time offered a loaner car so that I could get through my busy day. Plus I had a nice c More

by SUSANC007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Service Dept., Benjamin Gutierrez, Tuan Nguyen, Veronica Rios
Sep 21, 2023 -

Sierra INFINITI of Monrovia responded

We're so happy to hear that, Susan! Thank you for letting us know how pleased you were with our team's accommodating service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may be of service to you again!

September 20, 2023

Veronica was laser focused on providing customer service on a tough insurance billing situation. She came through like a champ on a window replacement. I'm shifting all my service back to you and Veronic More

by bob@expertsatmcs.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 20, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for the wonderful feedback, Bob. Veronica is the consummate advocate for our clients, and we're delighted she did everything she could to resolve your situation to your complete satisfaction. Thank you for making Sierra INFINITI your #1 choice for automotive service!

September 19, 2023

I’ve been coming to Benji for about 3 years now to do my service on my vehicle. He has been awesome everytime. More

by CHRISGON23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gonzalez, Nick Cook, Jason Cook, Vincent Pham, Christina Torres, Benjamin Gutierrez, Veronica Rios, Joseph Mendez, Cesar Carbajal, Tony Escobar
Sep 19, 2023 -

Sierra INFINITI of Monrovia responded

Thank you, Chris! We're pleased you had another great service experience with us, and that Benji continues to provide you with exceptional service. We appreciate your kind words and look forward to seeing you at your next appointment!

September 18, 2023

Benjamin Gutierrez is the man! ! Always very attended to my needs when it comes to servicing my vehicles. Always great to see that smile of his every time I take my vehicles, alway More

by RAMIRO_RUIZ.RUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Sep 19, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for your kind review, Ramiro! We truly appreciate your continued business, and we're glad Benjamin has always taken such great care of you and your vehicle. Thank you for making Sierra INFINITI your #1 choice for automotive service!

September 17, 2023

I wish our first sales rep John was more transparent on all the fees and not be sneaky with the added items that I found out weren’t an option and the car was already equipped with them More

by MARMAS6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, John Cook, Paul Jacobs
Feb 16, 2024 -

Sierra INFINITI of Monrovia responded

Marmas6, we really appreciate your feedback! We are always looking for ways to improve.

September 17, 2023

Veronica Rios Is a professional customer focused advisor. Great follow up and problem solver addressing the needs of her clients More

by WINORPERISH11
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 19, 2023 -

Sierra INFINITI of Monrovia responded

We're delighted to hear that! Thank you for letting us know how pleased you were with Veronica's assistance during this experience. We wish you the safest of travels until we may be of service to you again!

September 16, 2023

This dealer everything I liked is they negotiate to sell their vehicle reasonable. Great experience. More

by Enthusiast buyer.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, John Cook, Christina Torres
Sep 19, 2023 -

Sierra INFINITI of Monrovia responded

Excellent! Thanks so much for your thoughtful feedback. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We graciously look forward to working with you again some day!

Sep 19, 2023 -

Enthusiast buyer. responded

Will be back again for any Infiniti car buy.

September 15, 2023

Veronica provided amazing service. She was very helpful and nice. We had an amazing time because of her enthusiasm. More

by TONYW168
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 15, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for your lovely feedback, Tony! We're delighted you enjoyed working with Veronica to get your vehicle's services taken care of. We appreciate your business, and we hope to ensure the same high quality experience at your next visit. See you then!

September 15, 2023

They know how to make it work Best experience ever Thank-you so much I love my car More

by timothyherrera25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, John Cook, Mira Taha, Christina Torres, Veronica Rios
Sep 15, 2023 -

Sierra INFINITI of Monrovia responded

Hi, Timothy! Thanks for sharing your fantastic feedback with us. We're thrilled our team made sure you got exactly what you wanted. Please don't hesitate to reach out when we may be of service to you again. It's always our pleasure!

September 15, 2023

Guiellermo was a trustworthy honest salesman who worked with me on my purchase, he is professional and did't pressure me. He followed up even after purchase, very positive car buying experience. More

by jerry.rivera61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, Chris Gonzalez, Chris Maldonado
Sep 19, 2023 -

Sierra INFINITI of Monrovia responded

Jerry, thanks for taking a moment to give us the highlights of your dealership experience with Guillermo! We're delighted he was there for you throughout and beyond your transaction. Congrats on the new ride! Best wishes for amazing travels in your future, from the whole team at Sierra INFINITI!

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