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Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews

821 E Central Ave

Monrovia, CA

91016

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287 Reviews of Sierra INFINITI of Monrovia

September 27, 2023

It was a great experience. Service was very fast and got us in and out of there quickly. Thanks Jonathan, you’re awesome.! More

by BRISTERTERESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Sep 28, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for stopping by to share positive feedback on Jonathan! We're glad he addressed your vehicle's needs with urgency and got you in and out in a timely manner. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

September 26, 2023

Very easy to drop off my car, service was done relatively quickly. Very satisfied with the overall service experience. More

by DCARUANA56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 27, 2023 -

Sierra INFINITI of Monrovia responded

We're so happy to hear that! Thank you for letting us know how pleased you were with the efficient service our team provided for you. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again!

September 26, 2023

Would love better communication with the staff on them knowing when technicians go to lunch, had called earlier to see if I can drop my vehicle earl but said they would all be at lunch from a certain time More

by WADVINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Sep 27, 2023 -

Sierra INFINITI of Monrovia responded

Wadvin, thank you so much for your valuable feedback and for speaking with me about your experience. We definitely look forward to working with you again the next time you have any service needs. We'll be here when you need us. Greg Hatzenbeller Service Manager Sierra Infiniti of Monrovia

September 25, 2023

Super helpful and was able to get me a great deal after turning in my current lease More

by saizumi_6704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, Tomson Diep
Sep 26, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for taking a moment to give us the highlights of your dealership experience! We're delighted our team was committed to your complete satisfaction. Congrats on the new INFINITI! Best wishes for pleasant travels in your future, from the whole team at Sierra INFINITI!

September 25, 2023

Very nice, friendly and courteous staff! Chris ( the sales person) was the one who made us lease our QX60 by promising the best deal and Nick ( the general manager) made it happen! Thank you More

by YAMARISHA75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cook, Chris Gonzalez
Sep 26, 2023 -

Sierra INFINITI of Monrovia responded

That's fantastic! Thanks for the positive feedback on working with Chris and Nick. We're delighted they accommodated your interest in the new QX60. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Sierra INFINITI!

September 24, 2023

Prompt service and always a very attentive service, I enjoy and relax waiting for my vehicle More

by MARIQUIX1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 26, 2023 -

Sierra INFINITI of Monrovia responded

We're delighted to hear that! Thank you for letting us know how pleased you've been with our efficient service team and comfy customer lounge. We wish you the safest of travels until we may be of service to you again!

September 24, 2023

Thank you Nick, Jason and Nelson for helping me my 6th car from your dealership! You can’t get a better deal on a 7 passenger car! It’s a beautiful car and exactly what I was looking for! More

by RHEAMBARTOLOME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson salesman , Nick Cook, Jason Cook
Sep 26, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for sharing your experience with us! We're pleased you enjoyed working with Nick, Jason, and Nelson to close the deal on your new family vehicle. Congratulations! Best wishes for safe and pleasant travels on the road ahead, from everyone at Sierra INFINITI!

September 24, 2023

The service advisers are professional, knowledgeable and very helpful. They were supportive of the needs and gave the best option in the interest of the Customer and for the Car. More

by Ansari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cook, Jason Cook, Christina Torres, Paul Jacobs, Benjamin Gutierrez, Tuan Nguyen, Veronica Rios, Joseph Mendez, Cesar Carbajal, Tony Escobar
Sep 26, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for letting us know how satisfied you were with our team's assistance! We're glad they provided you with their utmost support and foresight at this visit. We look forward to making your next appointment just as superb.

September 23, 2023

Appreciate Greg and the top notch service. An issue came up and he was responsive, helpful, and a pleasure to work with. More

by TINA32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Benjamin Gutierrez, Tuan Nguyen, Veronica Rios
Sep 26, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for telling us why you liked this service visit, Tina! Your satisfaction means the world to us, and we're pleased you enjoyed the service and insight offered by Greg. We hope you'll continue to make Sierra INFINITI your first choice for service!

September 21, 2023

Veronica is a true professional and will go out of her way to make you feel valued as a customer. Thank you Veronica. More

by MABHOJANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 21, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for recognizing Veronica's excellence by sharing your 5-star review! We're certain she'll be honored by your kind words, and we hope you won't hesitate to call the next time she and the Sierra INFINITI team may serve you. Safe travels until then!

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