Back

Sierra INFINITI of Monrovia

Monrovia, CA

4.6
287 Reviews

821 E Central Ave

Monrovia, CA

91016

Directions

By Type

287 Reviews of Sierra INFINITI of Monrovia

October 15, 2023

Professional, Friendly, willingess to work with you fairly. They do not pressure you like other dealership, so we were able to compromise and come up with a decision. That we are happy with to get the More

by SHERYL4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cook, Nick Cook, Paul Jacobs
Oct 17, 2023 -

Sierra INFINITI of Monrovia responded

Great! Thanks so much for your lovely feedback. We're so pleased our sales team took the time to address your needs and wishes completely to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!

October 15, 2023

Purchased vehicle, dealership didn't disclose during transaction of no second key fob! Now wants to charge me $210 for a second fob! More

by tonyvrg20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, Chris Gonzalez, Jason Cook
Feb 16, 2024 -

Sierra INFINITI of Monrovia responded

Tonyvrg20, thank you for letting us know how we did, we will use take you feedback as an opportunity to improve.

October 13, 2023

Great customer service from Benji and the team. Excellent communication. Like the new owners of the dealership. More

by BHGREENE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Oct 17, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by Benji and our service department. We hope you'll continue to make Sierra INFINITI your first choice for service!

October 11, 2023

Experience at the dealership went smooth and salesperson and manager on call went above and beyond to assure we get the best deal possible that best suited our needs! We thank the dealer for accommodating a More

by GONAMAX83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Jacob , John Cook, Mira Taha
Oct 12, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for the 5-star review of your dealership experience! We're delighted our team provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new pre-owned INFINITI! We wish you all the best in your upcoming journeys, from everyone at Sierra INFINITI!

October 10, 2023

Great Support in understanding the needs of the customer. The manager and his team did a great job in sale process. More

by Ansari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Murillo, John Cook, Chris Gonzalez, Chris Maldonado, Mira Taha, Tomson Diep, Christina Torres, Paul Jacobs
Oct 11, 2023 -

Sierra INFINITI of Monrovia responded

Ansari, thank you for sharing your experience with us! We're delighted our team handled your needs and wishes with the utmost advocacy and grace. Best wishes for safe and pleasant travels on the road ahead, from everyone at Sierra INFINITI!

October 10, 2023

Our sales person, Tomson, was very helpful and it was a pleasure working with him. A real pro! More

by JMROY55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep, Paul Jacobs
Oct 11, 2023 -

Sierra INFINITI of Monrovia responded

Thanks for the awesome feedback! We're delighted Tomson provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new Audi! We wish you all the best in your upcoming journeys, from everyone at Sierra INFINITI!

October 09, 2023

Benji was great and provided awesome service. He was very friendly and was honest with the needed work. More

by B_MAIL_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Oct 11, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for trusting our service team with your vehicle's needs! We're happy Benjamin provided you with a thorough explanation of the work to be completed. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

October 08, 2023

Tomson went above and beyond to get us the best price. Customer service was friendly. Made the drive from San Diego and was in and out in less than two hours speedy service. More

by fsegura0922
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Oct 09, 2023 -

Sierra INFINITI of Monrovia responded

Thank you for sharing your experience with us! We're delighted Tomson handled your wishes and needs with the utmost advocacy and grace. Congrats on the new Kia! Best wishes for safe and pleasant travels on the road ahead, from everyone at Sierra INFINITI!

October 07, 2023

Very friendly and knowledgeable staff. Nice waiting area with the expected amenities. Pricing is typical of dealers which are more expensive then private mechanics. Need to call ahead f More

by Ed
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Gutierrez
Oct 09, 2023 -

Sierra INFINITI of Monrovia responded

We're delighted to hear that, Ed! Thank you for letting us know how pleased you've been with our efficient service team and comfy customer lounge. We wish you the safest of travels until we may be of service to you again!

October 07, 2023

Under new management, again. Staff I dealt with was amazing . They were busy when I checked in but Jonathan did great considering he was the only one there at the time. Hopefully More

by DATUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 09, 2023 -

Sierra INFINITI of Monrovia responded

Datung, thanks for taking the time to review your service experience! We're happy Jonathan handled your visit with great care and diligence to get you safely back on the road in a timely manner. We hope you'll continue to choose Sierra INFINITI for all your automotive needs!

...
13
...