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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.6
539 Reviews

539 Reviews of Sierra Chevrolet of Monrovia - Service Center

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July 09, 2024

Great service. Thank you to the service advisor and he is very helpful and efficient! More

by ngyinshan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for the kind words! We're glad to hear that you had a great experience with us at Sierra Chevrolet. Our team is always here to assist you efficiently. We appreciate your feedback and look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

July 09, 2024

Great customer service. Very polite and was informative. Friendly and helpful. Let us know is the amenities on property if they were needed. More

by raquelguzman23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Raquel, for the wonderful 5-star review! We're thrilled to hear about your positive experience at Sierra Chevrolet. We strive to provide excellent customer service and it's fantastic to know that you found our staff polite, informative, friendly, and helpful. We're glad that you were made aware of the amenities available on the property. We look forward to assisting you again in the future and hope you'll share your experience with others. See you next time! Sincerely, The Sierra Chevrolet Team

July 08, 2024

Tanya Ruiz is the best! She really knows her stuff. I appreciate her explanation of my questions. She is helpful from start to finish More

by pacea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your positive experience with us at Sierra Chevrolet! We're thrilled to hear that Tanya provided excellent service and answered all your questions. We pride ourselves on knowledgeable and helpful staff like Tanya. We look forward to welcoming you back for your next vehicle needs. See you soon! Sincerely, The Sierra Chevrolet Team

July 06, 2024

Took my vehicle in for service. 15,000 mile. Vehicle was completed in time promised. Had the cabin filter replaced but left the supporting cover off. It was let on the dashboard. Th More

by CHRISCOURT677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your 15,000-mile service, Chris. We appreciate your valuable feedback regarding the cabin filter cover and the interior smell. We take your comments seriously and would like to further discuss your experience to ensure your complete satisfaction. Please feel free to contact us at your convenience. We look forward to the opportunity to address your concerns. Sincerely, The Sierra Chevrolet Team

July 04, 2024

Any way you can choose -5 star Review? Worst experience ever at a dealership service department. More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Orellana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback with us, Art. We understand your experience was less than satisfactory. If you would like to discuss this further, please feel free to reach out to Sierra Chevrolet directly. We appreciate your feedback. Sincerely, The Sierra Chevrolet Team

July 04, 2024

Always get great service whenever I go in for maintenance. All staff has great customer service More

by ERIKGARCIA350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Jul 05, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your maintenance needs, Erik! We are delighted to hear about your positive experience with our staff and service. Your kind words mean a lot to us, and we look forward to assisting you again in the future. Drive safely! Sincerely, The Sierra Chevrolet Team

July 02, 2024

it is a great place i have bought 3 cars here and the service has always been great More

by ttprerunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet, ttprerunner! We're thrilled to hear that you've had exceptional service with us while purchasing 3 cars. We appreciate your loyalty and look forward to assisting you with any future vehicle needs. Drive safely! Sincerely, The Sierra Chevrolet Team

July 01, 2024

Where do I start? I purchased my vehicle in January and there were some damages to the grille and door molding which the dealer provided a Due Bill on to correct the More

by Joe
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback with us, Joe. We understand the frustration you have experienced with the issues on your vehicle purchased in January. Our team at Sierra Chevrolet takes your concerns seriously and would like the opportunity to address these matters promptly. Please don't hesitate to contact us directly so we can work on resolving these issues for you. We appreciate your patience and understanding. Sincerely, The Sierra Chevrolet Team

July 01, 2024

They did everything I asked for and were very informative about everything they did. Thank you. More

by earmas1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet, we appreciate your positive review and are glad to hear that we were able to meet your needs and provide informative service. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

June 30, 2024

Jeremy did a great job getting me in and out. Also, he kept me updated on the progress of my truck. More

by Chris Dickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Jul 02, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Chris, for sharing your positive experience at Sierra Chevrolet with Jeremy. We appreciate your kind words about the service you received. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

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