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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.6
538 Reviews
Call Service Center (626) 879-2966

538 Reviews of Sierra Chevrolet of Monrovia - Service Center

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July 31, 2024

I had an excellent experience with my service advisor Marvin. Always keeps me on the loop and he always makes sure all my concerns are taken care of. Thank you More

by Joseguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear about your excellent experience with Marvin at Sierra Chevrolet. Our team strives to keep our customers informed and address all their concerns. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

July 31, 2024

I was very pleased, during pre-delivery inspection a technician noticed a sound that he felt was a faulty oil pump from the factory so they ordered a new oil pump and installed prior to me taking the tr More

by victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Ranville, Shawn Suchanek
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Aug 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We’re thrilled to hear that our technician was able to catch the issue with the oil pump during the pre-delivery inspection. At Sierra Chevrolet, we always strive to provide top-notch service and ensure our customers leave with a vehicle in the best condition. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy your new truck! Sincerely, The Sierra Chevrolet Team

July 30, 2024

Tanya was very helpful but I've submitted a negative comment about the diagnostic provided by the repair shop. More

by jlfarley0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback with us. We appreciate your mention of Tanya's helpfulness. We understand your concerns about the diagnostic provided by our repair shop. If you'd like to discuss this further, please feel free to contact us. We value your input and aim to provide top-notch service. Sincerely, The Sierra Chevrolet Team

July 28, 2024

The service was great but hard to find the drop off location due to construction More

by bruingator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to share your feedback about your recent visit to Sierra Chevrolet, we appreciate your 5-star review. We understand that the construction made locating the drop-off area challenging. Your feedback is valuable to us, and we will work on improving the clarity of our drop-off location. We hope to see you again soon for an even better experience! Sincerely, The Sierra Chevrolet Team

July 26, 2024

Got my car back within a week. Marvin was responsive over text and provided all the information requested. More

by Erika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Erika, for the wonderful 5-star review! We're thrilled to hear that Marvin provided you with responsive and informative service. We appreciate your positive feedback and hope to assist you again in the future at Sierra Chevrolet. Drive safely! Sincerely, The Sierra Chevrolet Team

July 25, 2024

Very polite, communicative , and efficient. Notified promptly when vehicle was ready. Pick up was seamless and quick More

by MYTOPOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet and for the kind words! We're thrilled to hear that you had a positive experience with us. We strive to provide excellent service, and we're glad to hear that you found us polite, communicative, and efficient. We look forward to assisting you again in the future. Drive safe! Sincerely, The Sierra Chevrolet Team

July 24, 2024

Great service. Fast and accommodating. Friendly and attentive service. I would recommend them to others. More

by JCABRERA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jul 25, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet and for sharing your positive experience with us! We're thrilled to hear that our team provided you with fast, friendly, and attentive service. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Drive safely! Sincerely, The Sierra Chevrolet Team

July 20, 2024

The costs are too high at the dealership. My husband spent north of ($700) on a new battery and key fob. This is ridiculous! We don’t have a money tree growing in our back yard. Where are the More

by LINDA93
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
I don’t know these people
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Jul 22, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback, Linda. We understand your concerns about the costs of the battery and key fob. At Sierra Chevrolet, we strive to provide competitive pricing while delivering quality service. We appreciate your loyalty and would like to discuss this with you. Please feel free to reach out to us directly. Thank you for choosing Sierra Chevrolet. Sincerely, The Sierra Chevrolet Team

July 20, 2024

Thank you. Tanya and the technicians were great with quick work and communication. Much appreciated More

by mmeeeshh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your positive experience with Sierra Chevrolet! We're thrilled to hear that Tanya and our technicians provided great service with quick work and effective communication. We appreciate your kind words and look forward to assisting you again in the future. Drive safely! Sincerely, The Sierra Chevrolet Team

July 19, 2024

Marvin was very pleasant and helpful. He checked my car in right away and kept me informed on the status throughout the day. Overall, I am extremely pleased with the quality of service an More

by lupetova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful 5-star review! We are thrilled to hear about your positive experience with Marvin and our Service Department at Sierra Chevrolet. We strive to provide top-notch service and are delighted that you felt well taken care of. We look forward to welcoming you back and appreciate you sharing your experience with us! Sincerely, The Sierra Chevrolet Team

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