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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
664 Reviews
Call Service Center (626) 879-2966

664 Reviews of Sierra Chevrolet of Monrovia - Service Center

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May 09, 2023

Sierra Chevrolet’s service team is fantastic. Tonya Ruiz is knowledgeable friendly and keen in the needs of your car. I would recommend checking them out on your own for service needs! More

by pacea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023

Thank you Jeremy Cesena for taking time to email me and for explaining what the process was. More

by berthagomez20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Sievertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, Bertha! Thank you for letting us know how pleased you were with Jeremy's assistance and communication during your recent service visit. We're glad he kept you in the loop. We look forward to making your next appointment just as helpful. See you then!

April 28, 2023

Amazing customer care and service. Time ratio to repair awesome. I feel very welcomed and comfortable when I’m their. More

by Elridgecavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for letting us know how great your service visit was! Nothing means more to us than your total satisfaction, so we're pleased you were happy with the convenience of getting your vehicle's repairs done. Safe travels until we see you again!

April 25, 2023

Very pleased with the quick service and the quick service for the lift ride thank you More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, Tim! Thanks for stopping by to share positive feedback on your service visit. We're happy our team provided you with accommodations to make your experience a convenient one. We look forward to ensuring the same level of service at your next appointment. See you then!

April 22, 2023

Gerardo was very friendly & very helpful! Took care of our problems. Thank you very much. More

by DRDPAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
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Apr 25, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you, DRDPAGS! We sincerely appreciate your business and your thoughtful review of Gerardo. We're delighted you enjoyed working with him for your vehicle's services. We look forward to making your next appointment just as superb!

April 22, 2023

People are friendly and job was done quick and well. I will return for next service. More

by LUHANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, LUHANK! Thank you for sharing positive feedback on your visit to our service department. We're pleased we didn't keep you waiting too long and you were safely returned to the road after a thorough job. We wish you the safest of travels until your next appointment!

April 21, 2023

Explains the issue with the car and try to return it as soon as it is complete. More

by JENCASIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for sharing positive feedback on your experience with our service team. It is our pleasure to assist you with your automotive needs in a way that is convenient and accommodating for you. We look forward to making your next appointment just as reliable!

April 21, 2023

Great customer service. Very friendly staff. Free coffee in the lounge. Fast in and out service. More

by nan.yu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, Nan.yu! Thank you for sharing positive feedback about your visit to our service department. We're glad your advisor made sure everything was handled efficiently to return you safely to the road in a timely manner. We look forward to doing the same at your next appointment. See you then!

April 21, 2023

Joe Jimenez was great. He always is very helpful and accommodating to my schedule. I appreciate the great customer service and feel like a friendly hometown kinda feeling. More

by LYLYPILLY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Sierra Chevrolet of Monrovia responded

Grisel, thank you for stopping by to give credit to Joe for his amazing service style! We're glad he consistently provides you with pleasant, informative service, and we're sure he'll be humbled by your encouraging feedback. Thank you for continuing to choose Sierra Chevrolet for your automotive needs!

April 14, 2023

Thank you Jeremy Cesena for making sure my Silverado is healthy for me to drive. The service and time was fantastic. I like that you kept me informed. Thank you More

by luvdmerlot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Report | Print
Apr 17, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for sharing your encouraging feedback with us! We're delighted Jeremy handled your Silverado's needs with great care and urgency to return you safely to the road in a timely manner. Please come and see us again some day!

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