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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.6
580 Reviews
Call Service Center (626) 879-2966

580 Reviews of Sierra Chevrolet of Monrovia - Service Center

Sort by
October 01, 2024

Awesome customer service. Jeremy and Joe are great. I recommend this place for service forsure More

by charmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
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Oct 03, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you had an awesome experience with us at Sierra Chevrolet. It's great to know that Jeremy and Joe made a positive impact during your visit. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

September 28, 2024

Awesome service great customer service sales person outstanding helpful in all I needed never pushed to any other vehicles just what I wanted thank you for that More

by TARASKANNATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We’re delighted to hear that you received awesome service at Sierra Chevrolet and that our salesperson was able to assist you without any pressure. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

September 28, 2024

Great customer service, despite the construction, the Service Rep, Marvin, came out quickly, was polite and handled my service request. This is the second time I've gone there for service, prior to that More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear that Marvin provided you with great customer service during your visit to Sierra Chevrolet, even with the ongoing construction. It’s fantastic to know that you’ve chosen us for your service needs over the distance to Glendale. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

September 22, 2024

I’ve brought my lease company car here twice because I live in less than 5 miles away and I will never come back. No sense of urgency. I’d rather drive my car far away out of my area than ever come back More

by dagoberto.juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Look at my past invoices
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Sep 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We genuinely appreciate your feedback and understand your concerns regarding the service you received at Sierra Chevrolet. Your comments about the sense of urgency are valuable, and we will take them into consideration to improve our processes. If you’d like to discuss your experience further, please feel free to reach out to us directly. We’re here to help and would appreciate the opportunity to address your concerns. Sincerely, The Sierra Chevrolet Team

September 21, 2024

Good service, Tanya at front desk was so kind and professional. Jeremy did a good job at servicing my vehicle. Overall the experience was smooth and pleasant. Thanks guys! More

by nellyt626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy C
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Sep 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a smooth and pleasant experience at Sierra Chevrolet. It's great to know that Tanya and Jeremy provided you with the kind and professional service we strive for. We truly appreciate your feedback and hope to see you again soon! Sincerely, The Sierra Chevrolet Team

September 20, 2024

Were able to take the car with short notice and diagnosed the problem quickly. Got the car fixed and serviced very fast. Great communication and updates throughout the process More

by LEO34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Sierra Chevrolet. It's great to know that our team was able to diagnose and fix your car quickly while keeping you updated along the way. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

September 20, 2024

Tanya was great and provided friendly, efficient customer service. I would highly recommend this dealership for your Chevrolet vehicles. More

by mattb11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We truly appreciate your kind words about our team and the service you received at Sierra Chevrolet. Your recommendation means a lot to us, and we look forward to assisting you with any future Chevrolet needs! Sincerely, The Sierra Chevrolet Team

September 20, 2024

It was a little inconvenient finding a service department through construction zone but the customer service was great . More

by SCUBA4JASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Sep 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We appreciate your understanding regarding the construction and are thrilled to hear that you had a great experience with our customer service at Sierra Chevrolet. We strive to provide the best service possible and hope to see you again soon! Sincerely, The Sierra Chevrolet Team

September 18, 2024

I brought my car into be evaluated for an issue with my cooling system. Shawn contacted me with an update. The service corrected the issue I was having with my coolant system. More

by todd.hagerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Sep 20, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Todd! We’re glad to hear that Shawn was able to update you and that our team at Sierra Chevrolet successfully resolved the issue with your cooling system. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

September 16, 2024

Good mechanical service,very bad customer service from advisory,They don't help you solve the problems More

by fernie21z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We appreciate your comments about the mechanical service at Sierra Chevrolet. It's unfortunate to hear that your experience with our advisory team was not up to our standards. Your concerns are important to us, and we encourage you to reach out directly so we can work towards a solution. Thank you for bringing this to our attention. Sincerely, The Sierra Chevrolet Team

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