Sierra Chevrolet of Monrovia - Service Center

Helpful friendly Good customer servic service Quick, easy to communicate Highly recommended to all my Friends and family to communicate Highly recommended to all my Friends and family More

I was happy for the most part with the service that was done on my truck. The one thing that was tough was the wait time. My truck took almost 6 hours to get finished and this was with an appointment. done on my truck. The one thing that was tough was the wait time. My truck took almost 6 hours to get finished and this was with an appointment. More

I’m very unsatisfied. Your sales team is very unprofessional and organized. They don’t return phone calls when they say they will. And have still not answered my questions Your sales team is very unprofessional and organized. They don’t return phone calls when they say they will. And have still not answered my questions. They had me take my car in for a smog inspection that it didn’t need and made me waste my time. And the manager in charge has still not called me back. I guess they don’t really care once they have my money. More

Tanya was very helpful in pulling up my contract to verify that I indeed had a free maintenance and how many I have left. The service was completed with in the time frame she quoted me and I received verify that I indeed had a free maintenance and how many I have left. The service was completed with in the time frame she quoted me and I received the text upon completion just as she stated. More

No comment at this time I'll be back to finish the work that was not completed that was not completed More

Marvin was very polite and helpful. Service was quick and I’m very satisfied with the repairs done to my vehicle. Service was quick and I’m very satisfied with the repairs done to my vehicle. More

In dealing with the sales staff and management. They don’t return phone calls and waste our time. They seem to have bad communication skills with each other. And don’t care about the customer once They don’t return phone calls and waste our time. They seem to have bad communication skills with each other. And don’t care about the customer once they have your money. I’m still waiting for the manager to call me back. More

The service department at Sierra Chevy was great, especially Marvin. Very responsive. I would use them again. especially Marvin. Very responsive. I would use them again. More

The dealership is under construction, I was texted to enter through the Subaru dealership and follow the signs. I followed the directions, I got to where the service advisors were working, There was a v enter through the Subaru dealership and follow the signs. I followed the directions, I got to where the service advisors were working, There was a vehicle in front, but no one inside the vehicle, and there were signs that stated "Stay inside vehicles, someone will be with you shortly" and after 15 mins of waiting I called the dealership to let them know I was outside waiting, after another 5 mins a service advisor came and got me checked in, I was there for an oil change which I made an appointment for, after about a 1 hour and a half, I saw my vehicle come out and parked, and the technician took the paperwork to the desk where the service advisor had checked me in, I hadn't seen the service advisor since he checked me in, so I figured he was on lunch, after waiting 20 mins I went to another service advisor to let them know my vehicle is ready and I've been waiting for service advisor, the advisor told me that the service advisor who checked me in, went home for the day. So I wasn't informed that someone else would need to close me out and had I not been paying attention or being too nice I would have been there to close of business once they realized that the vehicle needed to be paid. So the advisor closed me out and once I got to the vehicle there was motor oil oily hands on the door, and the hood of the vehicle. I was beyond pissed at that point. Had the service advisor not been so nice and empathetic to what had happened I would have made a big scene about everything I went through in those few hours. I will never take my vehicle back to Sierra Chevrolet. I honestly feel thats the worst service I have received on two occasions back to back is because of the color of my skin. I see nothing but positive reviews everywhere else but I don't get that so I feel service is discriminated against because I'm Black More

Great maintenance and customer service, they provide Lyft drive me to work when I drop my Sierra pick up truck. drive me to work when I drop my Sierra pick up truck. More