Back

Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
670 Reviews

670 Reviews of Sierra Chevrolet of Monrovia - Service Center

Sort by
March 08, 2025

This dealership is the worst I've been to, and I definitely will let other people know to stay away from here. If this reaches chevy corporate or the general manager, please call me about the worst More

by bigpappa1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Orellana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know others names
Mar 12, 2025 -

Sierra Chevrolet of Monrovia responded

Our team has acknowledged this review.

March 07, 2025

Good experience and the service was competent! No sitting area to wait on when waiting for rides or for car.. More

by jccardona74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Sierra Chevrolet Team

March 06, 2025

I have been to this dealership several times, and never had an issue, everything my vehicle needs has been met and with a smile. I appreciate the service I receive. More

by JONATHAN.TERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you, Jonathan, for your kind words! We truly appreciate your loyalty and are thrilled to hear that you’ve consistently received excellent service at Sierra Chevrolet. It’s our goal to ensure that all your vehicle needs are met with a smile. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

March 03, 2025

Overall experience was great, took my truck in for an oil change and also to get the transmission checked out as it’s been shifting hard on the lower gears. Got Joe as a service advisor and he was awesome. T More

by John G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you, John! We're thrilled to hear about your great experience at Sierra Chevrolet. It's wonderful to know that Joe provided you with excellent service and kept you updated on your truck's oil change and transmission issue. We're glad your truck is running smoothly again. Thank you for choosing Sierra Chevrolet, and we look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

March 02, 2025

Quick & nice service. Service scheduled on the same day when called. Work was done as promised. Has Lyft service while waiting. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Mar 02, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We’re thrilled to hear that you experienced quick and nice service at Sierra Chevrolet. It's always our goal to accommodate our customers' needs, and we’re glad you found the same-day scheduling and Lyft service to be helpful. We appreciate your feedback and hope to see you again for your future automotive needs! Sincerely, The Sierra Chevrolet Team

February 24, 2025

Wonderful service I will continue using their services. I enjoy the fine work they do. More

by dan_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you so much, Dan, for your kind words! We truly appreciate your support and are thrilled to hear that you enjoy our services at Sierra Chevrolet. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

February 16, 2025

Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Howard! We appreciate you mentioning Marvin and your experience at Sierra Chevrolet. We understand that waiting three weeks for your 2023 Chevy Traverse to be fixed can be frustrating. Your feedback is valuable, and we are committed to improving our services. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to assisting you in the future! Sincerely, The Sierra Chevrolet Team

February 14, 2025

I love Sierra Chevrolet they have the best service advisor!!! Their technicians are knowledgeable and trustworthy. I come from San Bernardino just to get my car serviced there. Over the years I have More

by Ms. Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear how much you appreciate our service and expertise at Sierra Chevrolet. It means a lot to us that you travel from San Bernardino for your car servicing and have chosen us for several vehicle purchases over the years. We look forward to continuing to provide you with exceptional service in the future! Sincerely, The Sierra Chevrolet Team

February 14, 2025

I have been with this dealership through all the purchase of my 5 vehicles. Their service is number 1! They have the most knowledgeable service people especially Joe! I no longer live in the area. But I d More

by Ms. Aguayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your fantastic review! We truly appreciate your loyalty to Sierra Chevrolet over the years and are thrilled to hear that you consistently receive top-notch service, especially from Joe. It means a lot to us that you make the drive of 60 miles for our service! We look forward to seeing you again for your future vehicle needs. Thank you for sharing your experience! Sincerely, The Sierra Chevrolet Team

February 12, 2025

Easy to schedule appointment. Had the exact date and time that worked with my schedule More

by sanchez3194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that scheduling an appointment with us at Sierra Chevrolet was easy and convenient for you. We strive to accommodate our customers' schedules, and it's great to know we met your needs. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team