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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.6
580 Reviews

580 Reviews of Sierra Chevrolet of Monrovia - Service Center

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October 22, 2024

Quick repair to my vehicle and friendly staff. I will return for future service work. More

by TCROUSE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're glad to hear you had a quick repair experience with the friendly staff at Sierra Chevrolet. We look forward to serving you again for any future service needs. Safe travels! Sincerely, The Sierra Chevrolet Team

October 18, 2024

I dropped off my traverse on Friday and had no options for a rental. And picked up my traverse on Monday. Bummer More

by ediaz1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Oct 19, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand how inconvenient it can be to not have a rental option while your Traverse was being serviced. We appreciate your feedback and will take it into consideration to improve our services. Please feel free to reach out to us at Sierra Chevrolet if you have any further concerns or need assistance. We value your business and hope to provide you with a better experience in the future. Sincerely, The Sierra Chevrolet Team

October 18, 2024

Marvin is amazing. He was thorough and communicated well with me. he made sure to let me know what was going on at every avenue and contacted me to let me know my car w More

by LISA.ELDREDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick , Nick
Oct 22, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear that Marvin provided you with a seamless experience at Sierra Chevrolet. It's great to know that his thorough communication and efficiency made the process easy for you. We look forward to welcoming you back for your next visit, and we'll ensure that Marvin is there to assist you again! Safe travels with your car! Sincerely, The Sierra Chevrolet Team

October 16, 2024

They were fast and polite, and gave a lot of detail about what would happen to y truck More

by Maxinus4112001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team at Sierra Chevrolet. Providing detailed information and excellent service is our priority, and we're glad to know your truck was taken care of efficiently. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

October 15, 2024

Marvin is the best dealership service writer I have ever have experienced! He is knowledgeable and concerned with your happiness with your vehicle! He follows up and ensures that all is good and solved. O More

by sandbug777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Marvin and the exceptional service you received at Sierra Chevrolet. We're thrilled to hear that he has made such a positive impact on your experience and that you find value in traveling to see us, even during our construction. We’re excited for the improvements ahead and look forward to continuing to serve you. Don’t hesitate to reach out if you need anything else! Sincerely, The Sierra Chevrolet Team

October 15, 2024

Always helpful whenever I take my car to her. Thank you for all the help. More

by JOSEGUZMAN199335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We at Sierra Chevrolet are thrilled to hear that you find our team helpful whenever you bring your car in. Your feedback truly means a lot to us. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

October 11, 2024

Thank you Jeremy Secina! Jeremy was a great advisor and I would definitely recommend his services. More

by fidelalmaraz0913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Secina
Oct 14, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that Jeremy provided you with great service at Sierra Chevrolet. Your recommendation means a lot to us. We hope to assist you again in the future! Sincerely, The Sierra Chevrolet Team

October 11, 2024

Best customer service and support, on time with repairs and call backs, walk in with out appointment well coming More

by FIVESTARROOFING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We appreciate your kind words about the customer service and timely repairs at Sierra Chevrolet. It's great to hear that you found our team welcoming and accommodating. We look forward to seeing you again for your next visit! Sincerely, The Sierra Chevrolet Team

October 10, 2024

Shawn from Service Department goes above and beyond to help and support customer needs. I’m beyond thankful for his help and advice given for my truck. More

by bbecerra0428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Oct 10, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words and for choosing Sierra Chevrolet! We're thrilled to hear about your positive experience with Shawn from our Service Department. It's wonderful to know he went above and beyond to assist you with your truck. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

October 10, 2024

Had to call to get car status. Never was updated. Took a week to figure out that mice had chewed through wiring. Doesn't seem that hard to diagnose. More

by SWILKENS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Orellana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand how frustrating it can be to have to reach out for updates and to deal with unexpected issues like wiring damage. We appreciate your feedback, as it helps us improve our communication and service at Sierra Chevrolet. If you would like to discuss this further, please feel free to reach out to us directly. We're here to assist you. Sincerely, The Sierra Chevrolet Team