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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
660 Reviews
Call Service Center (626) 879-2966

660 Reviews of Sierra Chevrolet of Monrovia - Service Center

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February 11, 2025

Great service from Shawn for recalls on my Hummer. Finished 3 out of 4 recalls & still waiting for the part(s) for the 4th one. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Lisk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
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Feb 12, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your review, Jo! We're glad to hear that Shawn provided great service during your visit to Sierra Chevrolet for the recalls on your Hummer. We appreciate your understanding as we work to get the parts for the fourth recall. If you have any questions or need further assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

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February 09, 2025

Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and the additional services. At Sierra Chevrolet, we strive to ensure all services are clearly communicated and authorized by our customers. We encourage you to reach out to us directly so we can discuss this matter further and ensure your concerns are addressed. Your satisfaction is important to us, and we value your input. Sincerely, The Sierra Chevrolet Team

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February 08, 2025

Services is great, My new place for all my vehicle issues. Will be coming back More

by LUISA.RODRIGUEZ0724
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful feedback! We're thrilled to hear that you found our services at Sierra Chevrolet to be great. We look forward to being your go-to place for all your vehicle needs. Can't wait to see you again soon! Sincerely, The Sierra Chevrolet Team

February 02, 2025

They were helpful, communicative, and quickly diagnosed and fixed my car. I thought the price was reasonable. More

by jlaubing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear that our team at Sierra Chevrolet was helpful and communicative while diagnosing and fixing your car promptly. We appreciate your feedback about our pricing as well. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

January 31, 2025

My experience at Sierra Chevrolet was excellent. Cesar Gomez understood our wishes and needs and was very professional and polite. Nice to have that in a salesperson in the car business, unlike so More

by PNJHOLLAND
Recommend Dealer
Yes
Employees Worked With
Cesar Gomez
Report | Print
Feb 03, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear about your excellent experience with Cesar at Sierra Chevrolet. We pride ourselves on understanding our customers' needs and delivering exceptional service. We're grateful for your support, and we look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

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January 30, 2025

Shawn and team were super! Checked me in, offered a shuttle, truck was serviced timely. More

by rudy_rojas27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Jan 31, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you! We appreciate your kind words about your experience at Sierra Chevrolet. It's great to hear that our team provided excellent service, from check-in to timely servicing of your truck. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

January 30, 2025

Service rep Shawn was great, but had to wait 20 minutes for my car to be brought up front, and I figured it was because they were washing it. No such luck . IT WAS FILTHY. and charging me to use a credit c More

by BASURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Report | Print
Jan 31, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We're glad to hear that Shawn provided great service, but we understand your frustration regarding the wait time and the condition of your vehicle. At Sierra Chevrolet, we strive to maintain our standards, and your comments will help us improve. Additionally, we do have policies regarding credit card usage that we hope to clarify further for our customers. Please feel free to reach out to us directly to discuss your experience. We appreciate your input and hope to serve you better in the future. Sincerely, The Sierra Chevrolet Team

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January 29, 2025

Couldn't ask for a better experience. Joe and the team where outstanding!! They have always taken great care of my me and my vehicle. More

by BART7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful review! We’re thrilled to hear that you had an outstanding experience with Joe and our team at Sierra Chevrolet. It's our goal to take great care of both you and your vehicle. We appreciate your trust in us and look forward to serving you again! Sincerely, The Sierra Chevrolet Team

January 29, 2025

Tanya has been very helpful and keeps me informed on any updates on my vehicle. More

by jcontreras6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that our team has been helpful and kept you informed about your vehicle. At Sierra Chevrolet, we strive to provide excellent service and communication. We appreciate your support and look forward to assisting you again soon! Sincerely, The Sierra Chevrolet Team

More
January 26, 2025

A thorough routine service was conducted. I was transported to a nearby restaurant via Lyft at my request. Total time 2.5 hours. All went well. More

by Grrrrl5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us! We're thrilled to hear that your routine service at Sierra Chevrolet went smoothly and that our Lyft transportation option made your visit more convenient. We appreciate your feedback and hope to see you again for your next service. Safe travels! Sincerely, The Sierra Chevrolet Team

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