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Sierra Chevrolet of Monrovia - Service Center
Monrovia, CA
586 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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586 Reviews of Sierra Chevrolet of Monrovia - Service Center
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November 19, 2024
The email I sent but never got a reply My name is Skylar Ku, and I am writing to share my recent experience at Sierra Chevy regarding the first scheduled maintenance of my Bolt EUV, which I purchased Skylar Ku, and I am writing to share my recent experience at Sierra Chevy regarding the first scheduled maintenance of my Bolt EUV, which I purchased from your dealership. I had an appointment on Thursday at 11 AM, where I dropped off my vehicle with Jeremy. Along with the maintenance, I also reported a couple of minor issues. I was told that I would receive a call within a few hours with updates on the status of my car and whether any additional issues needed to be addressed. Unfortunately, I never received that update. Around 4:30 PM, I attempted to reach the service department multiple times, but there was no answer. After several unsuccessful attempts, I called the sales department, where I spoke with Alfonso. He transferred me to the service department, but again, I was unable to get through. Alfonso assured me that Jeremy would call me back within 5 to 15 minutes and took my contact information. However, that call never came. By 5:45 PM, with the service department closing at 6 PM, I decided to come in to see about my car. While I noticed several people in the service area yet none were available to address my concerns over the phone. When I spoke with Jeremy, he seemed unaware of my vehicle's status, stating that no one was in the garage to check on it and no one was answering the phones so he could ask. It is concerning that my car, which had been in your possession for six hours, had not been attended to. Jeremy said , “I think it’s actually done.” But I know because I had checked on my car via my camera and observed that no work had been performed. I saw four different individuals enter my car, with some merely starting it and moving it slightly around the lot, and other just say there for a couple minutes, yet no actual service took place. I am left wondering how my situation would have been handled if I had chosen to wait at the service center. How is it possible for a vehicle requiring only a tire rotation to sit in the lot for so long. Why did someone call me and go through all the effort of scheduling this appointment if there was never enough time to service my car? When I left , Jeremy expressed his regret over the situation and promised to follow up with me before 10 AM the following day on Friday . As expected, I did not receive that call. I reached out to him again, but once more, there was no response. I left a message, which also went unanswered. This has been my most disappointing experience with Sierra Chevy. Having owned a Subaru thru Sierra for many years, I have never encountered such a lack of accountability and unacceptable handling of a service situation. Thank you for your attention to this matter. I hope to hear from you soon regarding a resolution. -Skylar Ku More
by skylarku
Verified CustomerEmployees Worked With
Jeremy service
November 18, 2024
Came in for one faulty front right tire pressure sensor that I had spent 500 dollars previously to fix at this dealership when I had both front sensors replaced. This time they said it was the back sensors that I had spent 500 dollars previously to fix at this dealership when I had both front sensors replaced. This time they said it was the back sensors even though the car monitoring system clearly showed it was the front right one and was now being charged another 500. I rejected the job, and the service department got upset. It took them an hour and half-two hours after that to get my car back--every other client getting serviced quickly while I just waited. Finally, was told my car was coming out in the front. Went out front and waited another 30 minutes. Finally, I had to argue to someone in the service department as to why I was still waiting. 10 more minutes and I finally got my car back. Then I noticed the monitoring system showed that all 4 sensors were not working. Went back inside and was told it is not their fault. I rejected the job so they could do nothing. I have been coming to this chevy for about a year now and this was the worst service and professionalism I have ever gotten. Never coming back and advising everyone I know to not do business here. More
by Alvaro Rivas
Employees Worked With
Shawn Suchanek
November 18, 2024
Professional and courteous service. My vehicle was ready within the estimated time and pick up was quick and easy - even with the terrible construction traffic! My vehicle was ready within the estimated time and pick up was quick and easy - even with the terrible construction traffic! More
by almommy4510
Employees Worked With
November 17, 2024
Usually do my car maintenance myself so this was my first time having my car worked on by someone else. They explained what they were charging and did a great job. time having my car worked on by someone else. They explained what they were charging and did a great job. More
by M
Employees Worked With
November 16, 2024
They are remodeling, so finding the service department was tricky. However, they still provided great service. was tricky. However, they still provided great service. More
by jalalau
Employees Worked With
November 14, 2024
Awesome staff and quick service. Just wish the construction would finish!! Besides that it would be 5 stars! Just wish the construction would finish!! Besides that it would be 5 stars! More
by BJM313275
Employees Worked With
November 13, 2024
Was really short staffed when I got there but acknowledged everyone who came in. Went in order of car not of who just walked in which was nice to see them take people by arrival. acknowledged everyone who came in. Went in order of car not of who just walked in which was nice to see them take people by arrival. More
by Chevyowner
Employees Worked With
November 12, 2024
I purchased my Camaro at Sierra Chevrolet and i always have it serviced there - they do good work. Everyone at the dealership is very friendly to deal with, thanks. Shawn gave me all the time and explana have it serviced there - they do good work. Everyone at the dealership is very friendly to deal with, thanks. Shawn gave me all the time and explanations i wanted - I appreciate that. More
by NROGARA8
Employees Worked With
Shawn
November 10, 2024
Joe was great. He was very helpful and explained recommendations perfectly. Fast service. Thank you! He was very helpful and explained recommendations perfectly. Fast service. Thank you! More
by m.monachello17
Employees Worked With
