Show Low Ford, Inc.

I had an appt at 11 to have my truck serviced for a PVC valve replacement. We dropped it and left for lunch. At 12 when we returned, it still hadn't been taken back. I asked and they said about 130. I had valve replacement. We dropped it and left for lunch. At 12 when we returned, it still hadn't been taken back. I asked and they said about 130. I had to be somewhere else at 1 so I mentioned that. Within 15 minutes it was back and I got it back about 1. But why make an appt if you can't get it in at the time of the appt. 2 days later, the check engine light comes back on for a week. I stop to have to diagnose it since this was the previous issue and the young man at the counter tells me it would be 4 hours before they can check it, even though it was the same issue I had the previous week. Frustrated to say the least. More

Excellent consideration of Customer Consideration and Needs. Royal Deal and the entire Show Low Ford Staff went above and beyond the "Call of Duty" in considering all the needs of our transportation needs and co Royal Deal and the entire Show Low Ford Staff went above and beyond the "Call of Duty" in considering all the needs of our transportation needs and consideration of our budget needs as well. Everyone was very considerate in presentation of the facts involved in purchasing our Ford Escape. Dealing with Show Low Ford has always been a pleasurable experience. whether it be a oil change or sales information. We will be customers for life. More

bought ford 150 new , traded in old one courteous , prompt and looked for features to please me in picking new truck, easy to work with because communicated well with me and other employees courteous , prompt and looked for features to please me in picking new truck, easy to work with because communicated well with me and other employees More

Part replacing The service (job) took too log, and did not even replace the part (only lubed it). When an appointment is made, the job or service should not take mo The service (job) took too log, and did not even replace the part (only lubed it). When an appointment is made, the job or service should not take more than 90 minutes. For the above job, it took 3 hours. More

We became stranded in Slow Low over 4th of July weekend due to a burnt-through transmission shifter cable. After contacting my insurance company for Roadside Assistance, Mike from Navapache Towing stopped due to a burnt-through transmission shifter cable. After contacting my insurance company for Roadside Assistance, Mike from Navapache Towing stopped by to assist. An truly awesome guy! Together we determined the issue and he helped us to a spot at an RV park. Mike suggested I contact Slow Low Ford for assistance, and I ask for either Bob or McKenzie. I then contacted my RV warranty company for further direction and they too suggested I contact a Ford Dealership for assistance. So today, I contacted the Service Department and asked to speak with either Bob or McKenzie. When McKenzie answered, I explained my issue and she went to talk with her manager. When she returned, she explained they do not work on RV’s. Oh, ok... I stated this was on a ford chassis and the OEM cable was the issue, the same cable used on a regular E450. She then provided a couple of local RV repair shops for which I’ve already connected (they too directed me to Slow Low Ford). She then became very rube and abrupt in her tone. Each time I started to explain, she interrupted and stated ‘we don’t work on RV’s!’. Ok, I got that. I was trying to see if I could order the part (price, availability) since whomever would be working on my RV would need the part. Well, she either hung up on me or we were disconnected. But never called me back. I then called back and I believe Elliott? answered the phone. I again explained my situation and he stated he would get together with McKenzie and get back with me.... well, I’m still waiting for Elliott. While I’m writing this review, I received a call back from Bob (from my original message). He stated the same, but offered to assist me with the parts department and finding a reliable shop to work with. Hopefully his suggestion is good, but he never transferred me to the Parts Department. Being a Ford owner most of my 63 years, I have never felt so unimportant by a Ford Service Department. All I was asking for was assistance since EVERYONE I spoke with in Slow Low directed me to you. The most disheartening piece to this... we are in Show Low looking for retirement property. Not sure now if we’re making the right decision since I own two Ford vehicles. Update..... I called the Show Low Ford parts department today and order the parts. And I also found someone who is willing to work on my RV,; Williams Brothers Auto. What a blessing!! Interesting point; not one repair business I contacted recommended Williams Brothers for RV repair. That in itself is a small-town embarrassment. Might want to update your business recommendations to insure the $$$ remain in Show Low. More

We brought our 2017 F-150 in for emergency diagnosis. We were there from out of town and they worked us in to their schedule. They communicated with us every step of the way, and ultimately we traded in our were there from out of town and they worked us in to their schedule. They communicated with us every step of the way, and ultimately we traded in our truck for a new one. Between service, sales and financing, they all went above and beyond to help us. **One of your service guys even offered to pick up our RV that we dropped at the Hon-Dah casino parking lot!!** More

Stood by their warranty with excellent customer service Recently had a prior truck repair fail (front end), and then had some difficulty in getting my truck repaired correctly. Service Advisor and Manager Recently had a prior truck repair fail (front end), and then had some difficulty in getting my truck repaired correctly. Service Advisor and Manager (Mackenzie Webb, Chris Frances) stood by the warranty, kept me informed of what was going on, and took care of me throughout. Excellent, professional and courteous service under challenging circumstances. Thank you. Tim Barratt More

Purchase of a new car This dealer has handled all my car needs for over 20 years and I have been very satisfied with their service. Shawn made it easy to buy my new car. This dealer has handled all my car needs for over 20 years and I have been very satisfied with their service. Shawn made it easy to buy my new car. More

Regular oil change This place is awesome. Did a Ford authorized multi check and found a dirty cabin air filter. Replaced! Great. Quick service, pleasant folk and goo This place is awesome. Did a Ford authorized multi check and found a dirty cabin air filter. Replaced! Great. Quick service, pleasant folk and good price. More

Professional and courteous Quite frankly I was surprised at the professionalism of your sales staff. I was looking for a particular vehicle (2016-19 Ford F-150 Lariat, ego-boos Quite frankly I was surprised at the professionalism of your sales staff. I was looking for a particular vehicle (2016-19 Ford F-150 Lariat, ego-boost, FX-4, RUBY RED WITH TAN INTERIOR. Bob Flaherty found the truck and I bought it on the spot. I already owned a Ruby Red shell camper and Decked drawer unit plus the tan Weather Tech floor mats and a tan dashboard cover Bob was able to save me several thousand dollars PLUS Bob personally picked up the camper shell and drawer system from the towing company and installed both for me. Bob also helped me return my rental car. Needless to say I am a Show Low Ford customer for life!!!!!!!!!!!!!!!!!!!! Like to give a "shout out" to Mark in fiancé. Took the time to make sure I understood everything since I was only financing the vehicle until the insurance check came in from my auto accident. More