Show Low Ford, Inc.

New Vehicle Purchase Salesperson (Royal Deal) was low key (no pressure); very knowledgeable about Ford vehicles and their options; professional; available in future for a Salesperson (Royal Deal) was low key (no pressure); very knowledgeable about Ford vehicles and their options; professional; available in future for any questions/concerns. Mark Herrera - Finance Manager assisted in arriving at warranty options. More

Show Low Ford Service dept does it's job well I made the appt using my Ford Pass app on my phone. I was early for the appt, but they took my truck in anyway. Since they had to do a recall check I made the appt using my Ford Pass app on my phone. I was early for the appt, but they took my truck in anyway. Since they had to do a recall check as well as the oil change I requested it took longer than the 45 minutes it normally takes for the oil change. The service writer gave me a time window and was spot on when it came time to retrieve my truck. They went over the vehicle inspection and the work they had performed with me. The cost was exactly what they had said it would be and everything was as it should have been. This is why I've been using Show Low Ford for all of my trucks service needs for many years. More

I had an amazing experience and I will highly recommend this place to all my friends and family From the delivery team to the sales it was top notch Thank you! this place to all my friends and family From the delivery team to the sales it was top notch Thank you! More

JRS "APPOINTMENT WAIT TIMES FOR SERVICE IMPROVING" The number of days to get an appointment has improved from the recent past. Service has always been good, but getting an appointment in a reasonable t The number of days to get an appointment has improved from the recent past. Service has always been good, but getting an appointment in a reasonable time frame had been a problem. Glad to see the problem is improving. More

The Best Customer Service I took my new Ford Ranger into Show Low Ford this week for an oil change and I was greeted with a hand shake from the salesperson that sold it to me a I took my new Ford Ranger into Show Low Ford this week for an oil change and I was greeted with a hand shake from the salesperson that sold it to me and I was offered a ride to the restaurant I was going to wait in by two different employees — it was only one back away. They did a great job on the truck. They are, in my opinion, one of the best dealerships on the mountain! More

Showlow Ford is the best dealership I have ever worked with. Great experience with the showlow ford team and owner. They truly have made what normally isn’t a easy process happen very seamlessly and easy. Great experience with the showlow ford team and owner. They truly have made what normally isn’t a easy process happen very seamlessly and easy. More

ASK FOR MACKENZIE IN SERVICE HAD SOME MINOR ISSUES AND ONE MAJOR ISSUE. SHOW LOW FORD WAS ABLE TO GET MY TRUCK IN AND GOT ALL MY CONCERNS HANDLED AND FIXED. THANK YOU SO MUCH FOR HAD SOME MINOR ISSUES AND ONE MAJOR ISSUE. SHOW LOW FORD WAS ABLE TO GET MY TRUCK IN AND GOT ALL MY CONCERNS HANDLED AND FIXED. THANK YOU SO MUCH FOR YOUR GREAT SERVICE. More

New truck purchase I was impressed how easy they make down there. Guy Hatch and his staff went above and beyond on this experience and all others we have there. I was impressed how easy they make down there. Guy Hatch and his staff went above and beyond on this experience and all others we have there. More

Not A stellar performance Make sure you know exactly when your appointment is. Oil change didn't happen the day I scheduled it. Went in on Thursday morning asked for an oil cha Make sure you know exactly when your appointment is. Oil change didn't happen the day I scheduled it. Went in on Thursday morning asked for an oil change. Martin said that they couldn't fit me in today but tomorrow was open. I scheduled oil change for 11:00 am. Showed up at 10:45 the following day and the service writer said I was scheduled for tomorrow at 11:00 am. She further said they could probably fit me in but would not meet the 45min. guarantee. More like 1.5 to 2 hours. I admit I was pretty upset as I planned my day around this appointment. Finally I said I would be back tomorrow because I'm not waiting 2 hours. Returned the following day at 10:45am and Martin could not find the paperwork for my oil change. He said not to worry I was in there. I waited till 11:55 when Martin approached to discuss the multi-point inspection. I asked about the wait time and he said 1 hour. Again this was different than I was told the previous day. After our discussion of the inspection I went into talk to the owner and explained my position, which is this. If your going to make a statement about a time limit and guarantee that time limit then do it. I explained the back story to Guy Hatch(owner) and asked him to talk to his employees. First about the screw up on the day and second about the time limit. I also iterated that I did not want anyone to get in trouble. Just do a better job. If your going to guarantee something then follow through. More

F250 2017 4X4 Service Great service on my truck after returning from a long road trip vacation. Even while traveling, I had a question on my vehicle operation, MacKenzie w Great service on my truck after returning from a long road trip vacation. Even while traveling, I had a question on my vehicle operation, MacKenzie was very professional with her response and I was able to correct the situation and continue my journeys. I always have great interactions with the personnel at Show Low Ford, and they keep my vehicle Ford Tough. THANK YOU More