Show Low Ford, Inc.

ASK FOR MACKENZIE IN SERVICE HAD SOME MINOR ISSUES AND ONE MAJOR ISSUE. SHOW LOW FORD WAS ABLE TO GET MY TRUCK IN AND GOT ALL MY CONCERNS HANDLED AND FIXED. THANK YOU SO MUCH FOR HAD SOME MINOR ISSUES AND ONE MAJOR ISSUE. SHOW LOW FORD WAS ABLE TO GET MY TRUCK IN AND GOT ALL MY CONCERNS HANDLED AND FIXED. THANK YOU SO MUCH FOR YOUR GREAT SERVICE. More

New truck purchase I was impressed how easy they make down there. Guy Hatch and his staff went above and beyond on this experience and all others we have there. I was impressed how easy they make down there. Guy Hatch and his staff went above and beyond on this experience and all others we have there. More

Not A stellar performance Make sure you know exactly when your appointment is. Oil change didn't happen the day I scheduled it. Went in on Thursday morning asked for an oil cha Make sure you know exactly when your appointment is. Oil change didn't happen the day I scheduled it. Went in on Thursday morning asked for an oil change. Martin said that they couldn't fit me in today but tomorrow was open. I scheduled oil change for 11:00 am. Showed up at 10:45 the following day and the service writer said I was scheduled for tomorrow at 11:00 am. She further said they could probably fit me in but would not meet the 45min. guarantee. More like 1.5 to 2 hours. I admit I was pretty upset as I planned my day around this appointment. Finally I said I would be back tomorrow because I'm not waiting 2 hours. Returned the following day at 10:45am and Martin could not find the paperwork for my oil change. He said not to worry I was in there. I waited till 11:55 when Martin approached to discuss the multi-point inspection. I asked about the wait time and he said 1 hour. Again this was different than I was told the previous day. After our discussion of the inspection I went into talk to the owner and explained my position, which is this. If your going to make a statement about a time limit and guarantee that time limit then do it. I explained the back story to Guy Hatch(owner) and asked him to talk to his employees. First about the screw up on the day and second about the time limit. I also iterated that I did not want anyone to get in trouble. Just do a better job. If your going to guarantee something then follow through. More

F250 2017 4X4 Service Great service on my truck after returning from a long road trip vacation. Even while traveling, I had a question on my vehicle operation, MacKenzie w Great service on my truck after returning from a long road trip vacation. Even while traveling, I had a question on my vehicle operation, MacKenzie was very professional with her response and I was able to correct the situation and continue my journeys. I always have great interactions with the personnel at Show Low Ford, and they keep my vehicle Ford Tough. THANK YOU More

Great service Dealership has great follow up customer support to ensure I was completely satisfied with their service and if I had any additional concerns or questi Dealership has great follow up customer support to ensure I was completely satisfied with their service and if I had any additional concerns or questions More

Horrible customer service from the top down. I took my 2017 F250 in for an engine light, front suspension issue and some electronic bugs. I setup an appointment and brought it in at that time. I took my 2017 F250 in for an engine light, front suspension issue and some electronic bugs. I setup an appointment and brought it in at that time. When I showed up, the SVC rep didn't know who I was and had to repeat what my issues were. They kept the vehicle all day and didn't fix a thing and just barely figured out what the engine light was coming on for. They said they needed it a few more days. I could not be without it so I scheduled another appointment where they could get me a loaner vehicle. Setup the next appointment and the SVC rep said they would have an SUV for me. Showed up at the scheduled time and once again they had no idea who I was or why I was there and then was told to wait in waiting area for 20 min at which time I was told their loaner was not there but I could pay for a rental if I wanted. Being fed up, I searched out the GM, who happened to be the owner. I expressed disappointment with what was going on and he proceeded to give excuses. He then proceeded to question me on why I didn't purchase my truck from his dealership. I did get a loaner SUV finally and left the dealership. 3 days later I called to check on the progress and was told that my suspension issue was that the rotors were worn which makes no sense as the issue was not under braking. I was also told the truck was ready. When I showed up I was sent to the waiting room for another 20 minutes as the SVC rep told me they were bringing up my truck. The rep then told me that they had to order a part and I would need to bring the truck back in. She handed me my key and went out to no truck. The truck was parked on the other side of their lot. I called the next day to setup an appointment to get the part installed and asked how long it would take. The SVC manager told me he had no idea and he would not be able to give me that information. At this point, I've given up with them and will find another dealership to do the work. The funny thing is that the owner Guy Hatch questioned me on why I didn't buy local and give his dealership a chance to sell me my vehicle. He wasn't concerned at all with my experience just wanted to know why I didn't buy from him. Stay away from this place! They don't care about customers and don't even fake it. More

Love my new car! I never thought it would own a newer vehicle, but the staff at Show Low FORD made it possible. Super friendly people that make every visit enjoyable. I never thought it would own a newer vehicle, but the staff at Show Low FORD made it possible. Super friendly people that make every visit enjoyable. More

Service too bad to describe. After 90 days in their repair shop, there is no completion date promised for my Ford van. All they offer is one excuse after another. I would rate After 90 days in their repair shop, there is no completion date promised for my Ford van. All they offer is one excuse after another. I would rate them minus 10 if there was an option. More

Buyer Beware stay away from the used vehicles BUYER BEWARE: DO NOT BUY USED Vehicles from SLF. They do not service them.....not even an oil change. They lied to me about doing an oil change and ev BUYER BEWARE: DO NOT BUY USED Vehicles from SLF. They do not service them.....not even an oil change. They lied to me about doing an oil change and even put a sticker for the next oil change due. The Vehicle displayed Oil at 1% Change Soon with 2 weeks of driving it off the lot. Never got an inspection report even after requesting one. Returned my vehicle to them within a reasonable period after purchasing the vehicle because the transmission shifted hard and there was a clicking noise coming from the engine. They did correct the transmission issue but claimed there was no clicking sound. I took it to 3 other mechanics whom all confirmed there was a problem. I brought it back to SLF with this info. They held onto my truck for almost 2 days before telling me my Solinoids needed to be replaced and wanted to charge me over 1000 dollars for repairs. Also During a test drive they cracked my windshield and asked me to used my own insurance to cover the damage. After multiple conversations with employees there and a very heated and uncomfortable conversation with the Owner they finally agreed to pay half of the repair bill. I will never make another vehicle purchase from SLF and strongly caution anyone considering a used vehicle from them. I have bought 3 Used Vehicles from Hatch Toyota in Show Low and Never once had the problems that i had with Show Low Ford. More

Deceit I would not buy a hamster from these people. They have engaged in a marketing contest that is clearly designed to be confusing and deceitful. When I would not buy a hamster from these people. They have engaged in a marketing contest that is clearly designed to be confusing and deceitful. When following instructions, the contest very definitively declares you a winner. "To play simply lift tabs on card. If you have a matching pair, you win!" "Then proceed to Show Low Ford to claim your prize." Upon arrival at Show Low Ford it was then made known that there was another set of numbers that needed to be matched to win. An underhanded tactic designed to get you into the dealership. I was shown language in the very last paragraph of the VERY FINE PRINT that made mention of the numbers on the board at the dealership, but the game instructions were crafted to make you think this was a bifurcated, or second segment of the contest to receive a secondary larger prize. I will not go into contract or negotiations for the purchase of a vehicle with any party to such tactics. Stay away from these guys like the plague. More