Show Low Ford, Inc.

Terrible Customer Service Made an appt. to take in my 2010 Jeep Liberty for 2/29/16. When I arrived at my appointment time I was told I was not on the schedule, but they could Made an appt. to take in my 2010 Jeep Liberty for 2/29/16. When I arrived at my appointment time I was told I was not on the schedule, but they could fit me it. Thought I might be having trouble with transmission or rear end. I was covered with an after market warranty which I provided to the service dept. I was told the "transmission guy" wouldn't be in until the next day. I told Kevin Eckstein that I didn't expect to take my car home the same day and thanked him. He said he would let me know. Well to make a long story short they did find trouble with the rear end. The OEM parts were on back order with the supplier and they went back and forth with my aftermarket warranty. I might note that this back and forth dickering with my warranty was only done after much prodding from me and I even had to contact them myself several times. After weeks, Guy Hatch became involved. He stated he was "on top of it personally" and promised to check on it and call me back by noon that day. 2 days later he contacted me. In that conversation he said the OEM parts were on back order and I suggested they contact the after market warranty and ask if they would allow after market parts. Well that took several more days and they did get the approval for aftermarket parts. The parts were ordered 3/18/16 and I was told they would take 7-10 days to get them there. Well the parts arrived 3/28/16 and I was told my jeep would finally get in for repairs. I asked when the jeep would be ready and was told "I don't know". They said it was an 11 hour job and I asked if it could be ready by Tuesday. They said they didn't know. I did get a response from Kevin after I said I needed the jeep by 3/30/16 at 1:00 p.m. He called me and stated they were on schedule for that time and date. When I arrived on 3/30/16 I found the jeep was still on the rack. When I asked Al when the jeep would be ready he said he didn't know and the tech was at lunch and should be back by 1:00. I did get my jeep at approximately 1:40 on that day after 30 days in their shop. During that 30 days I was treated with the most disrespect and lack of caring that I have ever experienced in my life. The entire 30 days they treated me as if I was an aggravation to them. I might note at this time that we were in the market for a new truck in those 30 days that my jeep was in their shop and the jeep was to be a downpayment for the new truck. We bought a beautiful Dodge from York Dodge in Prescott, AZ after this treatment. Even Guy Hatch tried to get us to change our mind and sell us a Ford. Could this have been the reason we were treated to poorly? That we didn't buy a Ford from them? Well I think that may have had something to do with it because the last thing Al said to me when I picked up the jeep was "have a nice drive to Prescott". Poor poor poor customer service and rudeness by all employees involved in this experience including Guy Hatch. I would never buy anything from them or take another vehicle to them for service. 30 days to diagnose, obtain, and repair a rear end is RIDICULOUS". They will come back to this response I'm sure saying it was all due to my aftermarket warranty which does share SOME of the blame but not the majority. Never offered to expedite delivery of the aftermarket parts or ask if I would pay for expedited shipping which I would have. AND......after 30 days and all this.......they still held out their hand for my $100 deductible. My advise......buy a Dodge from Steven at York Dodge in Prescott!!!!!!!!!! They are amazing and Al they delivered the new dodge to us in Show Low we didn't even have to drive to Prescott. Claire Allen More

Exceptional Buying Experience I live in Phoenix and was having some issues trying to work with a local dealer. Guy Hatch and Show Low Ford took no time at all to put together I live in Phoenix and was having some issues trying to work with a local dealer. Guy Hatch and Show Low Ford took no time at all to put together exactly what I wanted at a great price. Price is part of any transaction but to me the experience offered from Show Low Ford is what made all the difference. Any dealer can sell you a new car or truck for a great deal but where Show Low Ford shined above the rest was the service and commitment they offered through the entire transaction. I ordered my new truck from them and they were on top of every aspect down to letting me know where my new truck was in its build and delivery process. Guy Hatch knew how excited I was to get my new truck and within about a 6 hour window from being dropped at his store it was delivered to me here in Phoenix! I am in sales myself and understand fully the difference between good and exceptional service. Guy Hatch and his team at Show Low Ford offer exceptional service and to me that made this the best deal I could find out there. I would highly recommend to contact Show Low Ford for your next vehicle purchase. You will not be disappointed More

After speaking with the owner our issues were resolved and the dealership has responded appropriately. We had a rough spot for a little while in the service department but their response worked well to r and the dealership has responded appropriately. We had a rough spot for a little while in the service department but their response worked well to resolve the issue. More