Shottenkirk Honda of Huntsville - Service Center

It was good, the guy is awesome, fantastic and a gentleman. Why fifteen words, I don’t think I need 15 words to describe what happened since I am satisfied! gentleman. Why fifteen words, I don’t think I need 15 words to describe what happened since I am satisfied! More

The staff is always welcoming and friendly. The service time was punctual and completed my service needs in a timely manner The service time was punctual and completed my service needs in a timely manner More

The sales force are excellent! What keeps me coming back is the service department. Both departments go above and beyond to ensure customer satisfaction! What keeps me coming back is the service department. Both departments go above and beyond to ensure customer satisfaction! More

I really appreciate how Scott took care of everything with my 2022 Accord. I had just left work after a long day and noticed the vehicle would not accelerate beyond first gear. I made it to the service c with my 2022 Accord. I had just left work after a long day and noticed the vehicle would not accelerate beyond first gear. I made it to the service center about 30 min before closing and Scott took charge and had my car ready to pick up the following day before lunch. He called me first thing the next morning to explain what the issue was, what was being done to repair the problem, and that my warranty covered the repair in full. You can't ask for any better service than that in my opinion and Scott did a great job! More

Too expensive! !! Will be looking for alternatives. 3% fee on credit cards is unreasonable. May have to switch to another brand vehicle. !! Will be looking for alternatives. 3% fee on credit cards is unreasonable. May have to switch to another brand vehicle. More

Very good and excellent No more word I could write as you requested it does not make any sense you requested it does not make any sense More

We received great customer service. My Honda is running like new again! Appreciate the quick, efficient treatment. My Honda is running like new again! Appreciate the quick, efficient treatment. More

Staff is always nice and explains items well. My wife left the service dept and immediately noticed a new noise in her blower motor. She called to schedule a follow-up, and the lady on the call w My wife left the service dept and immediately noticed a new noise in her blower motor. She called to schedule a follow-up, and the lady on the call wasn’t very courteous and said “there was nothing they could’ve done,” essentially washing her hands of the problem. Upon arrival for the follow-up, the service guy, nice like always, said that it isn’t unusual when they check the cabin filter, for items to fall down in to the blower motor. The lady on the phone shouldn’t make comments on things she may not understand fully. The service dept cleaned the blower fan out, and all is well. While the cost was minimal for the clean out, my wife did have to take another morning off work and pay for something that wasn’t making any noise when she first dropped it off. That didn’t seem like excellent customer service to me, and is the reason, along with the lady on the phone call, that I cannot give a 5-star review. More

Whenever dealing with Shottenkirk, formerly Jerry Damson Honda, I mainly have dealt with Scott Rocket. Scott is always professional and genuinely attentive to providing the best service possible. I know he Honda, I mainly have dealt with Scott Rocket. Scott is always professional and genuinely attentive to providing the best service possible. I know he will keep up the great work! With so many businesses today that don't seem to care, It's refreshing to find a place that appreciates me as a customer, and will say, "Thank you." More

Service center is outstanding. It’s easy to make an appointment and their service people, like Scott, are professional and courteous It’s easy to make an appointment and their service people, like Scott, are professional and courteous More