Serramonte Subaru

Good guys! Got me the right price and even with a few hiccups over the weekend I was driving home in style. Got me the right price and even with a few hiccups over the weekend I was driving home in style. More

On 6/9/24, I have my 2022 Impreza in for regular maintenance. After two weeks of the service, I noticed that a part was missing when I opened the hood; it was the front strut tower cap. I called the maintenance. After two weeks of the service, I noticed that a part was missing when I opened the hood; it was the front strut tower cap. I called the service department and reported it. The consultant told me he would investigate and call me back. I waited for two weeks with no response and called again. I was routed to another person and left a message but no response again. This happened for every other week for two months. Meanwhile, I received a post-service appointment survey which I honestly filled out considering my experience about losing the part and not being updated about the status of the missing part. On 8/7/24, Team, the dealership called me and told me they ordered the part for me and asked me to come in. I do appreciate the fact that the part is being replaced. I however would like to share my experience and my feelings when I went to the dealership.  When I arrived and checked in with same service consultant, who was the original consultant that I worked with on 6/9/24 when I had the original service done and lost the part. After I checked in, he said and I quote “I ordered the part for you even though you gave me a zero rating in a survey and I lost $2000 dollars. I'm going to put this part on for you so you can go and I don't have to see you again." unquote.   I did not respond to the statement but what I sensed was hostility in his tone. I am not sure what he meant when he said that he doesn't want to see me again, but I have a 36k maintenance package which is still valid for another year / two services. This makes me extremely uncomfortable with bringing in my car to the same service department knowing that I am not welcome there. There's no way where I could lodge this compliant and nowhere for me to reclaim what I paid for, the remaining service visits. More

Either the mechanics are not properly trained or they intentionally want to cheat you. Took car in for oil change. Was told I needed new breaks after 14000 miles. Took car to two other dealerships to intentionally want to cheat you. Took car in for oil change. Was told I needed new breaks after 14000 miles. Took car to two other dealerships to get second opinions thanks to the National Subaru advocacy department, both of which contradicted Serramonte Subaru’s break measurement diagnosis. Will discontinue bringing my car to Serramonte Subaru. Too bad because the service manager seemed helpful and it is closer to me, oh well. Hard to find mechanics to trust! More

I went to this dealership after they sent me an internet offer on a Subaru Outback Touring XT. I was told the price in the offer was incorrect (lower) by $1,000 as a result of a "mistake". I test drove the offer on a Subaru Outback Touring XT. I was told the price in the offer was incorrect (lower) by $1,000 as a result of a "mistake". I test drove the vehicle I wanted and made an offer, explaining what I wanted including incentive financing at 2.9% from Subaru Finance that I was already approved for. They offered to sell me the car at a higher price but with financing at 5.9%. I told him the financing was up to Subaru, not him but he insisted it was a dealer decision and they refused to give it to me. I believe it was because they knew it would kill the deal. I left and bought a car from another Subaru dealer. I called the General Manager the next day and left a message that I had had an unsatisfactory experience with the Sales Manager. I felt the Sales Manager refused financing because he knew it would kill the deal. More

I didn't do my homework, and now am paying for it. Not only these guys significantly (like several thousand dollars worth) overcharged me for service - that's completely my fault to have trusted t Not only these guys significantly (like several thousand dollars worth) overcharged me for service - that's completely my fault to have trusted them. But I've also came in to replace a windshield, which was covered by insurance. Serramonte Subaru sales person assured me that they are a legitimate dealer, but they don't work with the insurance company directly - but the insurance company is going to cover the cost as they normally would. Lo and behold, Geico (my insurer) are now only agreeing to cover a half of the replacement cost, stating that Serramonte Subaru has significantly overcharged me for the replacement - they charged me double of the acceptable amount. After doing some research, it seems that Geico are in fact correct, and this dealership is a scam, very well dressed as a legitimate dealership. Well, again, should have done my homework and have avoided them like plague. Don't repeat my mistake and find a honest place to get your service done. More

Do NOT use Serramonte Subaru Service Department. I will never step foot in this establishment again. In fact we’ve gathered up enough evidence after talking with other customers who had similar e I will never step foot in this establishment again. In fact we’ve gathered up enough evidence after talking with other customers who had similar experiences, we plan on suing these crooked xxxxxxxx. In early June we took our 2015 Subaru Outback in for basic maintenance. They came back with a 5k estimate on everything that supposedly needed to be replaced. Yes, I knew the gaskets were leaky, and I knew spark plugs needed to be replaced. I was also aware that my battery was about to expire. But After having me car for a month they gave me a bill of 7k!! I complained that we did NOT agree to this price, but they told me they had to replace what was needed and that the next visit I would need to replace my steering rods as well. You see, they were already planning ahead to screw me on the next visit. Turns out it was all a xxxxxxxx lie. After shelling out 7k I took my car to a REAL TRUSTED mechanic in which he informed me in his words “you just got screwed.” Not only were the steering rods fine, but they failed to replace the expired battery, failed to fill the transmission fluid, failed to replace the fuel filter and damaged one of the battery cables in the process. So xxx did I pay for? This place wheels and deals repairs getting as much as they can from your wallet because they know your hands are tied. You can’t even talk with an actual technician, you go thru a “front desk xxxxxx” who basically serves as the front man for the operation. Don’t believe me? Try calling one of their so-called technicians. You’ll wait for over an hr, and finally give up. It’s their game and they know how to play it. They’re shady crooks and thieves. And yes Serramonte, I hope you’re reading this cause you will be hearing from my lawyer very soon. More

no place in today's customer service. Adding to our disappointment was the behavior of another attendant at the dealership. My fiance, growing understandably upset with the situation, Adding to our disappointment was the behavior of another attendant at the dealership. My fiance, growing understandably upset with the situation, attempted to voice our concerns to him. Rather than addressing our issues professionally, he chose to respond rudely, further exacerbating our discontent. As a person of color, I have experienced my share of implicit and explicit bias, but I still hold out hope that businesses, especially those with the reputation and reach of Subaru, can do better. This encounter, however, was a glaring reminder that discrimination still persists, even in places where it has no business existing. We eventually left the dealership, feeling unwelcome and disrespected, and took our business to another dealership that treated us with the courtesy and respect we deserved. In conclusion, I cannot recommend Serramonte Subaru. The lack of professionalism, the prolonged waiting time, the disrespectful behavior of the staff, and what appeared to be a clear racial bias created an environment that was not conducive to a positive car buying experience. I hope that this review serves as a reminder to all businesses, including Serramonte Subaru, that every customer deserves fair and equal treatment, regardless of their skin color. More

Would give zero stars if possible. Never gave me paperwork for IRS, Hasn't registered car with DMV after almost a month and I have to hound them for inspection report. Paid cash for th Never gave me paperwork for IRS, Hasn't registered car with DMV after almost a month and I have to hound them for inspection report. Paid cash for this car then got ghosted. GO SOMEWHERE ELSE TO BUY A CAR! More

TLDNR; Serramonte Subaru Service Department (SSSD) installed a new battery on my used 2015 Forester. Vehicle qualified under the class action settlement for battery issues. Service Manager tried to ta installed a new battery on my used 2015 Forester. Vehicle qualified under the class action settlement for battery issues. Service Manager tried to talk me out of installing a new Subaru battery, saying an independent shop may be cheaper and the warranty would only cover so much (total cost was 120$ after the extended warranty deduction). I declined; believing a qualified dealership would give better service and guarantee their work. I was dead wrong. Car would not start one hour after driving it off the lot. Returned to SSSD and they said it wasn’t their fault, must be some other issue with the electrical/ Ignition system, refused to run any diagnostic or confirm any inspection of these systems were performed after the installation. Their one solution: make an appt for another day, get charged $230 to run a diagnostic, nothing else they can do. — My recommendation for anyone looking to go here, is to save your hard earned income and try supporting a small family owned auto body/ repair shop. There’s plenty in the SF area that deserve and would appreciate your patronage and perform quality work with enthusiasm and care for you and your used vehicle. Recommend: Finks Automotive, Alameda CA United Auto Collision Center, 1369 Rollins Rd Burlingame CA Both offered to diagnose the potential issue (starter), offered to order a new Subaru part. Quoted labor and parts at 1/3 of what Serramonte Subaru was charging. The service department at Serramonte demonstrated a lack of customer service, professionalism, and quality of work performed. I can only speak to my experience here, which earned them my one star review. From previous reviews however, you can see a pattern; if it’s not a brand new car they’re selling you, or servicing for you under warranty, they will not provide you good/quality service. For any future customers looking to service their used vehicles at Serramonte or any local Subaru dealership, I suggest looking up any current class action settlements for your Subaru Vehicle. That’s the only real reason you might need to go here. Often times the issue you may be experiencing may qualify for a service or parts replacement at a reduced cost. However, be advised that calling the service manager/ department at this dealership directly with any questions may not be in your best interest. The first day I contacted the service manager, he gave misleading information. A qualified dealership is only required by Subaru to perform a specific service or repair as outlined in the settlement. Read the fine print, this dealership will not do more than the bare minimum. I’ve had exceptional care at other Subaru dealerships (@ Dick Hannah, Vancouver WA) who provide a multipoint inspection of my vehicle pre and post repairs (included free of charge) They stand by their values of quality, safety and service and guarantee the work they perform. Unlike Serramonte Subaru, which is a huge disappointment. Don’t trust them with a used vehicle, they refused to acknowledge whether they performed any diagnostic or visual inspection of the ignition/ electrical system after the instillation, immediately dismissed themselves of any fault or responsibility, and told me to ignore the problem considering the car did eventually start again. I gave their technicians the benefit of the doubt, having spent three hours on a busy and wet Saturday morning waiting for a simple battery installation. When the car refused to start after driving it away, I knew they might not have the time to do much that day. When I spoke to a manager two days later, he couldn’t be bothered less. I had to ask and pry every piece of information I needed in order to make an informed decision.I asked him what the possible problem could be, how long that repair would take and the cost. I was told there is a 6 week back order, no way of knowing how long any of it would take. I asked if they have rentals to which he said nope, the loaner list is long and also 6 weeks out. He couldn’t wait to hang up. Not. One. Solution More

Had to wait 4 hours but that was because they were thorough. They noticed two rotors were flawed and repaired them. When I went to my car I was pleased to see it was washed and the interior cleaned. I thorough. They noticed two rotors were flawed and repaired them. When I went to my car I was pleased to see it was washed and the interior cleaned. I’ll definitely return. Mike Torrey More