Serramonte Subaru

This dealership’s mechanic is sucks. I have my 2018 Forester service at this dealership and they rotate the tires for me without tied the front passenger side wheel nuts and let me pick up my car. When Forester service at this dealership and they rotate the tires for me without tied the front passenger side wheel nuts and let me pick up my car. When I starting to go up to freeway cab driver next to me tapping his horn and ask me to stop driving or my wheel will be gone soon. That is ridiculous. Later I returned to Serramonte dealership and asking them how can you treated my car this way. They didn’t admit that is their fault. I am getting mad and spoke louder at their service department. They provide free alignment and changed all the nut stud for me afterwards. I have all the paperwork from dealership on file. Don’t go to this dealership to service your Subaru. They are terrible. More

I was shopping around for cars and looked at other Subaru dealers before calling this location. The sales person at this location told me that they had the last car of the model I was interested in, in ALL o dealers before calling this location. The sales person at this location told me that they had the last car of the model I was interested in, in ALL of California. Mind you I had already spoke to 2 different dealerships who had the same model. After I explained that to the sales person he told me that I should buy my car from the other dealerships because they had a better deal. He said he wouldn’t go any lower than 10k over the MSRP. He then said thank you and hung up the call. Avoid this place at all costs. More

Terrible service. They are here to fleece the customer. We were seriously looking at buying a car and were quoted a price that was $5000 above the MSRP. The manager had the audacity to tell us that the dem We were seriously looking at buying a car and were quoted a price that was $5000 above the MSRP. The manager had the audacity to tell us that the demand was very high and supply was low. Since they had the most stock of cars in the area so they could command that kind of price in the market. He banged the table and walked away having said this. Needles to say we walked away to the next dealer and got a car with a higher trim at a price that was a few thousands lesser than the quoted price. So glad to have not done business here. Please stay away from this dealer if you can. More

Best people ever. I loved getting my car from this place. Awesome service. It didn’t take long to get my paperwork done. They were helpful to show me all the features. Awesome service. It didn’t take long to get my paperwork done. They were helpful to show me all the features. More

DO NOT APPROACH!! My brand new BRZ infotainment head unit system failed within two days of purchase, and this guys replaced the head unit. Then they damaged interior parts, apoligized and replaced the parts. system failed within two days of purchase, and this guys replaced the head unit. Then they damaged interior parts, apoligized and replaced the parts. On the replacement process of those damaged parts they broke other parts conected to the hand break. A couple months ago my trunk dealigned and as a courtesy they fixed it, and then chipped my rear bumper!!!! They are the worst. Made me hate my BRZ, traded in for WRX and lost a maintenance package because of this. I really regret choosing Subaru. They do not care about quality of service, they just want to get the cars out ASAP. More

Very disappointed on service review today. Scheduled service appt in advance. Brought car in 1/24/20 at 7:40am, Anthony helped at counter. I reviewed service scheduled including replacement of ac conden service appt in advance. Brought car in 1/24/20 at 7:40am, Anthony helped at counter. I reviewed service scheduled including replacement of ac condenser and fan on our 2 month old car - that we waited for parts for repair. Anthony verified part and provided a 1.5-2 hr service wait time. Shortly after I set down to wait Anthony texted me that he would provide updates and I could ask if I had questions during my wait. I patiently waited until after 11:30am. I txtd Anthony twice fifteen minutes apart to no avail. At noon I cane to him at counter, he checked on car and saud 15 more minutes. It is now 12.32pm no word again so I again came to counter and Anthony walked in and said he was preparing my paperwork. Besides taking too long, the communication needs to be improved upon. More

Intermediate service price is ridiculous Paid 331.65 for 'intermediate service'. Labor was $252.54 for Subaru Impreza, 14,911 miles. My vehicle had three subaru recalls. Also due for intermed Paid 331.65 for 'intermediate service'. Labor was $252.54 for Subaru Impreza, 14,911 miles. My vehicle had three subaru recalls. Also due for intermediate service. Nothing was wrong with my car. More

no return calls On two occasions now I have called the service department and not received calls back. The first time was to correct a recall. They never called back. On two occasions now I have called the service department and not received calls back. The first time was to correct a recall. They never called back. The second time is to discuss how my car was not working properly after service. I have left them email, phone message and put on hold until I was cut off. 1 week later and no calls back. No response. Dissapointed. More

Very very bad. Liars and cheats. Stay away from this place at all costs. Read the other poor reviews, they are telling the truth. Used classic bait and switch techni Liars and cheats. Stay away from this place at all costs. Read the other poor reviews, they are telling the truth. Used classic bait and switch techniques. Reel you in with fake friendliness. Unethical business techniques. More

the maintenance price is ridiculous! Never go to this place for maintenance anymore. My car is Subaru forester 2017, I lived the San Jose before, the previous maintenance price in diffe Never go to this place for maintenance anymore. My car is Subaru forester 2017, I lived the San Jose before, the previous maintenance price in different dealers was about 180$. This time I did 24,000 miles of maintenance in Serramonte Subaru, it is regular maintenance, just replace the engine oil and filter. I was charged 331$!!!! The Labor price is 248$!! It's even more expensive than Mercedes's. More