By far the worst experience I’ve ever had — these people are literal crooks. They massively mark up prices, blatantly lie and misrepresent their add on packages while employing pressure tactics. They are also very inefficient and slow and I ended up spending 6 hours there. LYNN WILLIAMS is an unethical liar and also very low IQ…STAY FAR AWAY!!!

Steven was great to work with. Got a great deal on WRX lease. he was very nice, helpful, and had the car ready before I got there. In and out very fast. Will be back in 3 years after lease end! Thank you!!

I received an incredibly competitive offer after reaching out via email about specific 2025 Crosstreks. The offer was from Ron Antonelli and he included all of the parts of the offer that I requested (breakdown of MSRP, taxes, fees, giving me the total out the door price without any add-ons). I tried to see if other dealers in the Bay Area that also had 2025 Crosstreks would match or beat the offer, and no one could (and many refused to give a quote online, wanting me to waste my time to visit in person), with one dealer even telling me "looks like you found yourself a crazy deal". It was easy to set up an appointment with Ron to test drive the car, and I decided to move forward with purchasing. Ron was fantastic to work with, everything was explained clearly and the deal was fantastic. He answered all of my questions, and the sales manager and the finance (Shawn) that I worked with were kind and did not pressure me. They were open to my negotiations which I already had a great deal, but I also appreciated that I didn't have to sit through a hard sell of extras that I didn't want. I was nervous about the car buying process and Ron made it easy. While I didn't end up trading in/selling my current car to them, I was able to drive away in my new car and return later to pick up my old car, no problem. Paperwork was explained thoroughly and not rushed, and the whole process I felt like I understood everything. Thank you Ron!

Good guys! Got me the right price and even with a few hiccups over the weekend I was driving home in style.

On 6/9/24, I have my 2022 Impreza in for regular maintenance. After two weeks of the service, I noticed that a part was missing when I opened the hood; it was the front strut tower cap. I called the service department and reported it. The consultant told me he would investigate and call me back. I waited for two weeks with no response and called again. I was routed to another person and left a message but no response again. This happened for every other week for two months. Meanwhile, I received a post-service appointment survey which I honestly filled out considering my experience about losing the part and not being updated about the status of the missing part. On 8/7/24, Team, the dealership called me and told me they ordered the part for me and asked me to come in. I do appreciate the fact that the part is being replaced. I however would like to share my experience and my feelings when I went to the dealership.  When I arrived and checked in with same service consultant, who was the original consultant that I worked with on 6/9/24 when I had the original service done and lost the part. After I checked in, he said and I quote “I ordered the part for you even though you gave me a zero rating in a survey and I lost $2000 dollars. I'm going to put this part on for you so you can go and I don't have to see you again." unquote.   I did not respond to the statement but what I sensed was hostility in his tone. I am not sure what he meant when he said that he doesn't want to see me again, but I have a 36k maintenance package which is still valid for another year / two services. This makes me extremely uncomfortable with bringing in my car to the same service department knowing that I am not welcome there. There's no way where I could lodge this compliant and nowhere for me to reclaim what I paid for, the remaining service visits.

Either the mechanics are not properly trained or they intentionally want to cheat you. Took car in for oil change. Was told I needed new breaks after 14000 miles. Took car to two other dealerships to get second opinions thanks to the National Subaru advocacy department, both of which contradicted Serramonte Subaru’s break measurement diagnosis. Will discontinue bringing my car to Serramonte Subaru. Too bad because the service manager seemed helpful and it is closer to me, oh well. Hard to find mechanics to trust!