Serra Kia
Washington, MI
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52 Reviews of Serra Kia
Brandon is one of the best sales people you will ever work with. He truely loves his job and really cares about his customers. Just do not get romantically involved with him, because he will tell you he work with. He truely loves his job and really cares about his customers. Just do not get romantically involved with him, because he will tell you he cares more about his job than you. The facility is very classy and everyone at the dealership is friendly. I love my new Sorento SX and look forward to future dealings with Serra! More
It was a pleasure working with Brandon. His knowledge of the brand is second to none. His professionalism is a added plus to your dealership's sales staff. Your dealership is spotless from top to bottom inc the brand is second to none. His professionalism is a added plus to your dealership's sales staff. Your dealership is spotless from top to bottom including the restrooms. I have had the opportunity to use several dealership restrooms in my company travels and your's is the Best I have ever seen. Overall the experiences with your dealership has been the Best in my adult life of purchases. More
Brandon gave my wife and I one of the best customer experiences we have ever received! He went above and beyond to listen to us and understand our needs and budget. He doesn't play any games (runaround experiences we have ever received! He went above and beyond to listen to us and understand our needs and budget. He doesn't play any games (runaround, dishonesty, bait and switch, etc.) like most dealerships or leave any doubts about his prices. He explains everything very well and shows you as he is doing it. He considers every possible combination of options and incentives to give you the best price possible up front so you're not wasting time going back-and-forth. Brandon was not pushy and did not pressure us, but he did make himself extremely available and communicate promptly when we needed him to. Brandon's motto is "No stone left unturned" and he really does abide by it. Even when the sales person from the first dealership we met with had my wife going back and forth on her decision with better prices each time they called, Brandon was patient and professional about the situation. He didn't defame them, he explained to us how he thought they were coming up with a price that seemed too good to be true ($50 a month less than any other dealer). Brandon was 100% right on how the other dealer was giving us that price. He told us to trust him and we are very glad we did. He took over both of our leases, made the necessary calls so he could turn them in early and find out all the details so we wouldn't have any surprises. He gave us great prices on a Sorrento and Optima that were within the overall budget we gave him. Brandon is a superstar and we were happy to give him our trust and business that he very much earned. Brandon really cares about his customers and puts them first, he's not just looking to make a one time sale and forget about you afterwards. He and the rest of the Serra staff treated us like friends and family during our multiple visits there. They even gave our son goodies from their own break room because we were there for a little while and he was hungry. Brandon is the best in the business and we will definitely be visiting him and Serra for all of our needs. More
Brandon is amazing, I would never buy a car from anyone else, the dealership is nothing short of the best, clean, friendly, they go the extra mile to ensure you know every step of the process, no hidden fe else, the dealership is nothing short of the best, clean, friendly, they go the extra mile to ensure you know every step of the process, no hidden fees. They didnt run my credit report a bunch of times. The car was in amazing condition, waxed, and a full tank of gas. I have a brand new Kia Soul and I love it!! Thanks to all the hard work from Serra Kia. More
Purchased a new Sportage from Brandon Foreman. First Kia we've owned. We were very happy with the service we received as well as the vehicle. Would recommend Serra Kia to anyone. we've owned. We were very happy with the service we received as well as the vehicle. Would recommend Serra Kia to anyone. More
Brandon Foreman is simply the best salesman anyone could ever have. This is my third new kia with him. Over all everyone in this dealership is very pleasant. ever have. This is my third new kia with him. Over all everyone in this dealership is very pleasant. More
Coming out of a two-year-old bankruptcy & foreclosure caused by a year of surgery and chemotherapy for cancer without the benefit of medical insurance, I hoped to trade in my 13-year-old, road weary VW J caused by a year of surgery and chemotherapy for cancer without the benefit of medical insurance, I hoped to trade in my 13-year-old, road weary VW Jetta for a new Kia Soul. Mike initially helped me on the phone. Brandon greeted me when I arrived at the Kia building. I told them my situation; Brandon was straightforward about the options available to me. My credit rating prior to having cancer was 780. Now, two years later, it was 719, and as in the past, everything is paid in full and on time. Still, the response to my request for a lease was refused by the finance team. They wanted me to purchase the vehicle instead, but the loan amount was beyond my budget. Mike and Brandon contacted Dave, the Kia Sales Manager, who heard my story and agreed to champion my cause by calling the finance team directly and explaining my story and situation. Within two hours, I was approved for the lease at a payment within my budget. Two days later my bright red 2013 Kia Soul was waiting for me in their delivery bay. In the course of the two hours it took to complete the paperwork, get the plates, and go through a quick "tutorial" of the vehicle's options, I came into contact with several more members of the Serra team - all of whom were very friendly, introduced themselves, and were more than happy to answer my questions. I'm blown away by the attitude and approach of all the people at Serra - they'll be my first and only stop when it's time for the next vehicle! Thank you, Mike, Brandon, and Dave - you are all my heroes! More
There are no words to explain the exemplary customer service Brandon gave to my husband and me. We bought a Kia Optima SX Turbo. I had my heart set on a Cadillac SRX but felt that the cost was more tha service Brandon gave to my husband and me. We bought a Kia Optima SX Turbo. I had my heart set on a Cadillac SRX but felt that the cost was more than I was comfortable with when I added all the options I wanted. I drove the two cars back to back a year ago and could not get the Kia off my mind. We have always bought GM cars and were having difficulty making that shift. Brandon explained the car was assembled in GA and had many US parts employing US workers. So I decided to give the car another drive and remembered how much I enjoyed driving it a year ago. The car had all the bells and whistles of a much more expensive car for a price that I was comfortable with. The looks of the car inside and out are stunning. I feel like I am in a much more expensive car than I could normally afford with a price I could absolutely afford. We’ve bought many cars over the years but never had the pleasure of having someone like Brandon assist us in making decisions and being so proactive for us. In the past I felt defensive and protective about the salespeople doing what was right for them and not what was in our best interest. Not so with Brandon. It felt more like a son trying to take good care of his family. I hope Kia truly understands that the car is fabulous but there are many great cars on the road today. I feel Kia gives you that expensive car experience for a price the average person can manage. What will make us return to Kia is the honesty and forthrightness of Brandon Foreman. I am truly excited about my new Optima and look forward to many years of enjoyment. Thank you Brandon and Kia for making this such a great experience! More
Brandon is an amazing employee and bends over backwards to help his customers. I was ready to upgrade from my 2010 KIA Soul to a brand new 2013 and sought out Brandon to help me again. He went above and be to help his customers. I was ready to upgrade from my 2010 KIA Soul to a brand new 2013 and sought out Brandon to help me again. He went above and beyond what any other dealership has or could ever offer. Serra strives to be the best and their hardworking staff proves it. While I'm only the customer I do appreciate a business that values there employee's and treats them with proper respect. Serra treats everyone with the up most respect whether you're an employee or customer. You really couldn't ask for more from a dealership. If you're looking to get into a new or used vehicle, make Serra your dealership and Brandon Foreman the man to get you into that car. You will not regret it! We will soon be looking to get my fiance into a new car and I most definitely will be returning to Brandon and Serra again! More
I drove out of my way to go to Kia Serra due to the quality of personal service I received from Brandon Foreman. I felt like I was treated fairly and am happy to recommend this dealership. I had hit th quality of personal service I received from Brandon Foreman. I felt like I was treated fairly and am happy to recommend this dealership. I had hit the wall in my car buying and he made it simple and painless. Last week I received 2 dozen cookies from the service department. I hope not to have to buy another car for a long time but have shared my good experience with a lot of people. More