Serra Kia

It was an okay visit. Just got my oil changed but I specifically asked for my tires to be filled and Elisa even wrote it on the maintenance checklist for the service depa Just got my oil changed but I specifically asked for my tires to be filled and Elisa even wrote it on the maintenance checklist for the service department...but they never filled my tires & they never even filled out the checklist like they're supposed to...checking off all the things they looked at & completed while my car was back there. Of course I didn't know my tires weren't done until I was on the freeway a few miles away. I called & talked to Elisa and she offered to have me come back...but forget that. I shouldn't have to. Had they even looked at the checklist & completed it...this wouldn't have been missed. Elisa was nice enough to offer me a credit on my account for next time due to the trouble. She is the only reason I gave 4 stars instead of 3. More

My service advisor, Elisa was awesome. It's really cool how they sent me a service video also. Aaron was my tech. My service was handled quickly and I appreciated that so much. It's really cool how they sent me a service video also. Aaron was my tech. My service was handled quickly and I appreciated that so much. More

On time, fast service appointment. Great explanation of future work that may be required to be preformed. Great explanation of future work that may be required to be preformed. More

Teresa was great! The entire service department was very friendly and accommodating. I highly recommend getting your work done with Serra Kia! The entire service department was very friendly and accommodating. I highly recommend getting your work done with Serra Kia! More

Everyone I have dealt with at this dealership has acted like I matter. Questions were answered completely and I have never felt that there was insufficient time to help me. like I matter. Questions were answered completely and I have never felt that there was insufficient time to help me. More

Everyone is kind and very knowledgeable gives me peace knowing my vehicle is takin car of. knowing my vehicle is takin car of. More

Afrer visiting various dealerships, I can honestly say Keith Bailey and his team (Roman Gonzalez) could not have been more helpful, pleasant, yet remained very professional. I would definitely recommend Keith Bailey and his team (Roman Gonzalez) could not have been more helpful, pleasant, yet remained very professional. I would definitely recommend this dealership. More

I called the service number and talked to two different people , gave my information and then was sent to a voicemail. Called back and asked for a manager and I got someone who did not care. She asked fo people , gave my information and then was sent to a voicemail. Called back and asked for a manager and I got someone who did not care. She asked for the same information and could not even remember what I asked for. Just trying to get a simple oil change nd a recall - just tightening of a battery terminal, and after 25 minutes of phone calls could not fit me in!! This is after two horrible experiences with a salesperson and now the service is following the trends. GO SOMEWHERE ELSE!! More

DONOT EVER GO TO THIS DEALSHIP !! Absoloutely unprofessional and unacceptable behavior ! We had called the dealership an hour prior to our arrival to check out a used Kia Sorento . When we arrive unprofessional and unacceptable behavior ! We had called the dealership an hour prior to our arrival to check out a used Kia Sorento . When we arrived at the dealership after driving 2 hours, to our great surprise the car was nowhere to be found. Tom,our sales person finally located it at the cleaners after a 30 min wait time and, we had to drive 10 mins to go to the different location ( i.e ... the cleaners )and test drive the car( Firstly, as a customer you expect that the car is ready and on location when you are calling beforehand to set up an appointment to checkout the car. Secondly, you DONOT have paying customers drive to the cleaners to checkout a car ... you have the car bought down from the cleaners or you let us know and reschedule the appointment.... that's why we SCHEDULE an appointment !! ... Duh !! It really isn't rocket science ! ) ... we didnot see the other red Kia Sorento since we already have a red car and didn't want another red car, which we very clearly communicated with Tom. Never the less, we spent a few hours at the dealership and finalized the deal on the white Kia Sorento and then drove back home . On reaching home , we get a call from the manager that the white Kia Sorento, that we spent half the day checking out was actually sold yesterday ! He told us that this happens and our sales person has been working really hard for us ( when we asked not to work with him anymore) !! ..... Seriously?? Are you kidding me ? That's like the FIRST thing to check .... if the car is sold or not !! ( And what he means by " it happens" is .... I am guessing...we are not the first people coming to this place to have such a thing happen to them !). And now they are working on getting ready the red Kia sorento for us to check out when we explicitly told them that we DIDNOT want a red car in the first place!! When I did say that I didn't wish to see this car,he also argued with us on how the car is a " sangria " and not really "a red " .... 🙄..... really ?? He also said that the most he can do for us is to let us know if the deal falls through. Unbelievable !! Just unbelievable ! We will not be coming back for sure and are writing this review so that all future customers are forewarned and do not waste their time with this place .Go there at your own risk ! Serra Kia dealership in Washinton MI .... a hundred times thumbs down for this terrible customer experience !! More

Terrible Service Department I went to serra kia for an oil change and tire rotation. Visit went fine. Up north for weekend my vehicle had a horrible shake it was hard to control I went to serra kia for an oil change and tire rotation. Visit went fine. Up north for weekend my vehicle had a horrible shake it was hard to control over 60mph. I took my car to another business for a balance assuming because of the rotation that was the issue. Definitely not!! The back tires were sooo packed full of mud then placed on the front without being cleaned out first. When i contacted serra kia their response was "I didn't pay for the tires to be cleaned out just a rotation". ARE YOU KIDDING ME!! They gave me my vehicle back knowing there was an issue!! Never take a vehicle there for service if you want it back running properly!! More