Serra Kia

Always feel like a member of the family. Bought my car in 2012 from this dealership and even though I live out of state (4.5-5 hours away), I will SAVE my service calls and oil changes for Se Bought my car in 2012 from this dealership and even though I live out of state (4.5-5 hours away), I will SAVE my service calls and oil changes for Serra rather than the 2 dealerships in my own town. I've dealt with my 2 local ones before when I had no choice but to have it serviced for an emergency locally. But the lame service I received at both places makes me want to "save" my mechanic work & drive my car 4.5-5 hours NORTH to Serra to get the respect & knowledge they give me as a customer (from Teresa my advisor) and the excellent service I receive for service from the mechanics (Timothy in particular). Paul (the service manager) has always been great too whenever I've dealt with him. I'm in and out in a timely manner, the pricing is satisfactory and as I mentioned, the way they treat me is like a member of the family. I highly recommend the service center at Serra Kia in Washington. More

Impressed beyond words! I highly recommend Serra Kia, as I had a wonderful experience. You need to seek out Brian McIntyre. Brian did a fantastic job helping me find the perf I highly recommend Serra Kia, as I had a wonderful experience. You need to seek out Brian McIntyre. Brian did a fantastic job helping me find the perfect car. He is knowledgeable, honest and I did not feel pressured at all when talking with him. The whole process ran smoothly and I will definitely return when the time comes. Thank you so much Brian! More

Great Service! We had been searching for a good reliable first car for my college student daughter for a long time. We found one online at Serra that included the c We had been searching for a good reliable first car for my college student daughter for a long time. We found one online at Serra that included the car fax, a great shopping tool. Our sales person, Brandon, was awesome! knowledgeable, fair and no high pressure. We purchased the car and my daughter was thrilled. When a minor repair issue came up a few days later I called Brandon first. Even though there was no warranty Brandon and the service dept. worked with us and had us out the door in just a couple hours. Our experience couldn't have been better and Serra will be the first place I look when my next teen goes car shopping. More

My Dealer for life! When I leased my 2013 Kia Soul, Brandon Foreman went "above and beyond" to facilitate a deal that worked for me. Yesterday, I "stopped by" to explore When I leased my 2013 Kia Soul, Brandon Foreman went "above and beyond" to facilitate a deal that worked for me. Yesterday, I "stopped by" to explore options, as my lease was coming down to the final 60 days. I was blown away that Brandon remembered small, personal details about our interactions 3 years ago. I was blown away with his willingness to do everything he could to make sure I was getting the exact deal I wanted, in terms of the vehicle itself, and with the financial details. When I struggled deciding between two vehicle colors and was digging a coin out of my purse to "toss," he asked a simple question that made all the difference... and the decision was made. He went "above and beyond" repeatedly - this is a man who truly cares about his customers and goes the extra mile (or two!) every time. Every step of the way, Brandon made my experience a joy. He's got my business for the rest of my life. More

Fantastic Experience I shopped at many dealerships for over a month. Nick gave the best service of all the dealers I went to. If you are looking for car, don't waste your I shopped at many dealerships for over a month. Nick gave the best service of all the dealers I went to. If you are looking for car, don't waste your time going anywhere else. The selection is wonderful, and he can help you buy anything within their multiple lots. Nick can find the right car for you. This is not like other dealerships, you are not going to be pressured to buy that day or judged by the amount you want to spend. If you want to save time and the stress taken out of buying a car, go to Serra Kia and see Nick. More

The Best Car Buying Experience Ever Mike Daoud went above and beyond to provide us with the best possible customer service. Buying our new car was easy. We will be back. Mike Daoud went above and beyond to provide us with the best possible customer service. Buying our new car was easy. We will be back. More

Highly Satisfied Bought a used car for 13,000. Was treated like I was buying a 45000 Cadillac. Excellent staff. Brandon was great to deal with! Will reccomend to every Bought a used car for 13,000. Was treated like I was buying a 45000 Cadillac. Excellent staff. Brandon was great to deal with! Will reccomend to everyone. More

Customer Service Above and Beyond Nick and the team at Serra Kia went far beyond my expectations when it comes to customer service. They helped me beyond what I could have asked and e Nick and the team at Serra Kia went far beyond my expectations when it comes to customer service. They helped me beyond what I could have asked and even offered a solution I would have never expected. I will recommend Nick and the team at Serra Kia to anyone looking for a new vehicle or looking for great service on their current vehicle. More

~The Best Customer Service!~ Conscientious, Friendly, Courteous, Reasonable, Kind, Patient . . . Brandon and Jim are all of these things and more! They treated me like a friend Conscientious, Friendly, Courteous, Reasonable, Kind, Patient . . . Brandon and Jim are all of these things and more! They treated me like a friend or a family member and not as a "sale." Brandon Foreman and Jim Cordes got me the used vehicle I needed. They only treated me with compassion and respect. I will definitely go back whenever I need a vehicle and will recommend them to friends and family. More

Great service, great customer service First I'll say Michael Daoud was great and easy to work with, he worked with my wife and I. He was an excellent negotiator, helping me to negotiate a First I'll say Michael Daoud was great and easy to work with, he worked with my wife and I. He was an excellent negotiator, helping me to negotiate a price that would work for me. I will definitely be buying from him/them again. They were worth the 45 minute drive! Also they sent my family a tin of cookies for Christmas! Can you say awesome! I like surprises like that, sometimes it's the little things that mean so much to people, they did not have to do that. Oh and the car we bought was great and was in impeccable condition. Serra will get my business again. More