Serra Buick GMC Champaign

I used to bring both of my older cars to Dan and he always helped me to decide what was the most important things to fix and looked for ways for me to save money in doing so. I always felt like he loo always helped me to decide what was the most important things to fix and looked for ways for me to save money in doing so. I always felt like he looked out for my best interests. I purchased a new vehicle (from a relative that owns dealership) and it was a Chevy - I thought that W-M was not able to work on this, so I had been going to another dealership in town for my warranty. Recently had an emergency and called Dan at 8:00 on Monday morning and he took care of my issue and I had my vehicle back by lunchtime. Turns out they can work on Chevy's, so I will be back for my next oil change. Thanks, Dan!! More

Service has always been excellent for the last 23 Years. Never oversold or high pressure, just what is needed for two cars, thanks to Dan. Never oversold or high pressure, just what is needed for two cars, thanks to Dan. More

I have alot of problems with my Buick Enclave and purchased it form another dealer, but George has always gone out of his way to get my car in to work on imediatley and get it fixed and back to me. purchased it form another dealer, but George has always gone out of his way to get my car in to work on imediatley and get it fixed and back to me. More

Friday, 18JAN2013 Yesterday afternoon, I called Friday, 18JAN2013 Yesterday afternoon, I called Worden-Martin because my 2 year old, 2011, pickup truck battery was not holding its charge overnig Friday, 18JAN2013 Yesterday afternoon, I called Worden-Martin because my 2 year old, 2011, pickup truck battery was not holding its charge overnight. The service department asked if I needed a jump start. I told them that no I could do that. He said to bring it in right away. The Delco battery was tested and found to have a dead cell. The battery was replaced under warranty at no charge to me for parts nor labor. (Thanks, GMC.) I was driving home with a new AC Delco Professional Silver battery in less than an hour and a half from the time of my phone call! (Thanks, George.) (The battery is so new that the warranty code, "P 023R", is for next month!) Inspecting the installation, I found the battery and connections to look "brand spankin' new" under the hood -- clean and tight and in-place. (Thanks, Adam.) Of course, everyone at Worden-Martin was very friendly and I read much of the day's Wall Street Journal in the waiting room. (No free donuts 'til Saturday.) Dave P.S. The "I am not associateed with a dealership, ..." box, below, SHOULD BE at the TOP or BEGINNING of this survey/questionare !!! NOT at the bottom !@@@! GEESH !@!@! I would have had to waste all my time on answering this only to AFTERWARDS find out it was lost if my great uncle or my dad worked there for 6 months 20 years ago (which, they did not -- lucky for your ears) !!! . More

Replacement of rear door regulator to 2003 Oldsmobile ALERO was done in one hour time as promised at slightly below the price quoted. Free coffee too. ALERO was done in one hour time as promised at slightly below the price quoted. Free coffee too. More

worden martin is very reliable and they work hard to give good serivce that is through and their attention to detail is wonderful. this service center is topnotch. good serivce that is through and their attention to detail is wonderful. this service center is topnotch. More

As always, the service and attention to customers has been great. The staff goes out of their way to see that the customer is satisfied, including transportation home or to work. been great. The staff goes out of their way to see that the customer is satisfied, including transportation home or to work. More

We were very satisfied with the service at Worden Martin. Ernie Jacobson and George Tsevelekos always schedule us and provide transportation home if we need it, and the mechanics do a great job for us. It' Ernie Jacobson and George Tsevelekos always schedule us and provide transportation home if we need it, and the mechanics do a great job for us. It's what you call, service with a smile! More

I purchased a very nice pre owned Chevrolet Equinox in January 2012. I was able to take advantage of the dealer's 'three for three' program that they offer. Recently I had experienced what I thought was a January 2012. I was able to take advantage of the dealer's 'three for three' program that they offer. Recently I had experienced what I thought was a transmission problem. The vehicle didnt want to shift past second gear. It turned out to be a problem in the crossover era in that it was a broken wave plate in the transmission. I arrived at the service department just prior to opening on a Monday morning and was greeted by Paul Eggerton. He was thorough with his questioning on the symptoms and had me written up and in line for service in just a few minutes. A few hours later he followed up with me and informed me of the problems, solution and extended a rental option as I was needing to leave the vehicle in the shop overnight. The next day he followed up with me again just after lunch letting me know the vehicle was ready and washed up. Great communication and customer service. I trust Paul and his work and greatly appreciate his overall approach. In a business that can literally be highway robbery, I have no issues accepting Paul's feedback, directions and recommendations. Thank you! More

Dan got the parts in for my Trailblazer and completed the Dan got the parts in for my Trailblazer and completed the service work in a timely manner. We do appreciate all his efforts to help us. Dan got the parts in for my Trailblazer and completed the service work in a timely manner. We do appreciate all his efforts to help us. More