Serra Buick GMC Champaign

Auto service departments have always been intimidating to me for some reason. Upon purchasing my Buick Enclave, I knew I would need to change from a service department that I had worked with for a number of me for some reason. Upon purchasing my Buick Enclave, I knew I would need to change from a service department that I had worked with for a number of years to a new unknown service department. General Manager Bob Nelson assured me that the Worden Martin service department was tops and he was right. My first encounter with the service department at Worden Martin occurred a few days ago and everything went smoothly......from the courtesy ride to my work place to the pick up my keys from the business office.....everyone was friendly. And the price was definitely great......free oil change for the first 3 years. P.S. Love, love my Buick Enclave! More

I was pleased with the customer service provided by George. I realize he has a thankless job and he handles it with a high degree of professionalism. I had the vehicle in for the same problem in July George. I realize he has a thankless job and he handles it with a high degree of professionalism. I had the vehicle in for the same problem in July 2011 and they replaced just the blower motor. I understand that problems can be hard to diagnose if they aren't happening when the vehicle is brought in, but if the complaint is that the AC is not putting out cold air, the technician should have looked further than just the blower. I feel the technician in July 2011 did not check the air conditioner closely enough or he would have found that it was the compressor, not the blower motor. If he had found the compressor problem in July, it would have been partially paid for by the extended warranty and would not have cost me over $1,000.00. I believe that Worden Martin should absorb part of the cost for this repair since they failed to fix it correctly in July 2011. More

We were having trouble with the heater in our Enclave. I don't know who worked on the car, but they replaced some parts and then called us and told us that did not fix the problem and they would order some don't know who worked on the car, but they replaced some parts and then called us and told us that did not fix the problem and they would order some different parts. We took the car home for the weekend and then took it back Tuesday morning. The fixed the problem and now it works great. Thanks for the good work. More

This dealership has very personnal and friendly people working for them. The courtesy car for bringing one home while the work is being done is GREAT! Dan put a couple guys working on the car so that we working for them. The courtesy car for bringing one home while the work is being done is GREAT! Dan put a couple guys working on the car so that we could have it back by afternoon. I appreciated that. My car seems to be running better, even though I was just getting maintenace work done. However, paying over $600 for maintenance is a pretty hefty bill. More

Chad got our vehicle in for service with no advance notice. A warning light came on as I was driving and I did not know what to do. His service department provided a ride home and a ride back to servic notice. A warning light came on as I was driving and I did not know what to do. His service department provided a ride home and a ride back to service to pick up my vehicle. I love that service! My vehicle is running great again and I can continue shopping! Yea!!!! More

I NEEDED SERVICE AND A NEW SET OF TIRES. Happy with all facets of the organization. Ive been a customer for over forty years. No complaints. facets of the organization. Ive been a customer for over forty years. No complaints. More

The service is quick and all employees very friendly. I wasn't offered a car wash this time which I was in desparate need of. wasn't offered a car wash this time which I was in desparate need of. More

They are very easy to work with and always give me a ride back to work and get the work done when they say they will. back to work and get the work done when they say they will. More

Simple Lube/oil/filter. Went smooth and had a $10 coupon. Would recommend them to anyone else with an older model Pontiac with over 100,000 miles. coupon. Would recommend them to anyone else with an older model Pontiac with over 100,000 miles. More

They are always friendly and helpful. Needed a oil change and got that and tires rotated for same price through a promotion I did not know about. change and got that and tires rotated for same price through a promotion I did not know about. More