Schaumburg Kia

Schaumburg Kia responded

Thanks so much for taking a moment to give us a great review. We look forward to seeing you at Bob Rohrman Schaumburg Kia again next time!

Schaumburg Kia responded

This is what we aim for at Bob Rohrman Schaumburg Kia! Thanks for giving Aldo a shout-out!

Schaumburg Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

TONY responded

It started with the salesperson Den. He was nice before the sell and we agreed on price but then after that he was deceiving. He sent me the closing docs and when I got them the mileage was incorrect. He said he would have to send out new docs. I received them on a Thursday 8/18 and called Friday to ask about when I could tell my transport driver when to pick up the car. He said if you wire the money today 8/19 the driver could pick it up the next day, Saturday. I said okay and preceded to do that. My bank wired the money by 1 pm on Friday 8/19 I called at 5pm to verify the wire. He said it has not came through. I called my bank back and they said the wire went through at 1:20 pm. So not wanting to deal with Den anymore I emailed Ricky Perez the GM. He emailed me back and said they couldn’t release the car because there bank is closed and there was no way to verify the funds. He said if they could verify the funds Monday 8/22 that they would release the car. No apology for my inconveniences and the fact that his salesperson, Den misled me all the way. So then my driver couldn’t pick up the car until the following week. I received the car a week later. When I received the car the driver side mirror was broke there we’re wires hanging down from under the dashboard. There were a couple of small tears on the soft top. Also the stereo speakers are blown and probably the biggest issue is the autostick does not work. That will be expensive to fix. None of this was explained or disclosed from the salesperson, Den. I hope I haven’t waisted more time by explaining all this. I just hope someone else doesn’t have to go through what I went through. Thanks, Tony Barrett

Schaumburg Kia responded

Thank you for the great review! We appreciate your support and hope to see you again at Bob Rohrman Schaumburg Kia!

Schaumburg Kia responded

Thank you for the great feedback! Hearing that you had such a successful service experience working with Phillip made our day. Drive safely, and we hope to see you back again at Bob Rohrman Schaumburg Kia!

Schaumburg Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Schaumburg Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Kia.

Schaumburg Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Schaumburg Kia. Please don't hesitate to reach out if you need anything else.

Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

ZAQ3574 responded

i think some questions on your review need to be classified as "opitional" - like the questions regarding all your different depts - if you do not see them, no need to rate them

Schaumburg Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!