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Saybrook Ford

Old Saybrook, CT

2.6
137 Reviews

1 Ford Drive

Old Saybrook, CT

06475

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137 Reviews of Saybrook Ford

June 06, 2016

The Worst Service And Sales The service department is incompetent, one look at the dark and dirty garage tells you all you need to know. You will never see such a dingy service a More

by Zed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul, Doug
Mar 26, 2018 -

Saybrook Ford responded

We are sorry for any issues that you may have had with our dealership, we are one of the oldest Ford dealerships in the country, we opened in 1913. That being said, because of zoning we are not able to do any building changes or face lifts to the existing structure. We do our best to keep everything as clean as possible, by having our staff members and professional cleaners do a nightly clean. We do apologize if we came of pushy in the sales department, but also thank you for bring it to my attention so I can better train on topics like this. If you need anything in the future please call me directly (860) 388-1293 and ask for Andrew.

December 29, 2015

Bad business Their slogan says "where a handshake still counts" I found out today that their word doesn't. I live in Saratoga Springs, NY I found a truck on thei More

by Travis
Customer Service
Recommend Dealer
No
Employees Worked With
Josh Burke
December 21, 2015

Liars My husband recently bought a ford transit from this dealership. He told them that he wanted cloth seats, and they assured him that once the van came i More

by unhappywithford
Customer Service
Recommend Dealer
No
Employees Worked With
Benjamin was the salesman, and the owner, John, said he would help us out, but didn't do a thing.
December 03, 2015

The most friendly, courteous, and professional dealership ! My wife and I have been loyal customers of another Ford Dealer much closer to our home since 2002. Driving by there I saw the exact vehicle my wife w More

by MANNY S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vigneri,Josh Burke,Guy French, Lauren Schiedel, Paul (Service dept). , Ted Vecchiarino
April 28, 2015

Made a u-turn and bought a F-150 !! Was the best car buying experince i have ever had.Met Don my salesperson and looked at 2013 f-150, got a great dea,l hassle free, and a customer for More

by 2013f150guy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Vigneri Guy French, Don Whitmore
April 20, 2015

Excellent We had a great experience at Saybrook Ford. We had been looking for a car and went to several dealerships all over the state and were finally able to More

by kec334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Buswell, Maneck Sopariwala
February 26, 2015

Quality Service Very understanding, and they worked with me. I explained to the. The vehicle that I was looking for and they had exactly what I wanted. They were not More

by fialalauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Quinones
February 23, 2015

Dodge Ram 1500 Quad cab From start to finish I felt I was treated fair and got a great deal. We purchased 2 vehicles in 2 days and we're completely satisfied! More

by 05 Dodge Ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew and Guy
February 22, 2015

Very satisfied customer I purchased my second new car from Saybrook Ford. It was a pleasure to deal with Ben Quinones. He was personable, very knowledgeable, always ready to More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Quinones
February 21, 2015

a great experience Heard not so great things about saybrook ford.....but after today I can say I had a great experience. Went in for a truck for my husband and keft wit More

by trish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
guy and drew, Don Whitmore, John Evans
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