Saybrook Ford

Bad business Their slogan says "where a handshake still counts" I found out today that their word doesn't. I live in Saratoga Springs, NY I found a truck on thei Their slogan says "where a handshake still counts" I found out today that their word doesn't. I live in Saratoga Springs, NY I found a truck on their website that I was interested in. I made several phone calls and emails back and forth. We worked out a deal, I emailed all paperwork to them and the financing was taken care of also. We agreed a time and day for me to come over and do the trade. I left my house at 5:30 am and made the 4hr. drive. After I got there and spent about an hour and a half the owner explained to me they made a mistake, they thought (after running my VIN number to see all the specs and options on my trade in) that my truck was diesel not gas, and for me to make the trade it would cost me an additional $4500.00. So after cleaning all my belongings out of my truck taking a day off work spending the gas money and driving 4 hours each way there's nothing they would do for me. They didn't even offer to pay for the gas after admitting it was their mistake. Also the liquidation sale price that's listed on the used vehicles on their website has a $3000.00 down payment in the description that's not noticeable until you read everything. I will never go there again and I'll advise anybody I know NOT to do business there. More

Liars My husband recently bought a ford transit from this dealership. He told them that he wanted cloth seats, and they assured him that once the van came i My husband recently bought a ford transit from this dealership. He told them that he wanted cloth seats, and they assured him that once the van came in, the vinyl could be changed to cloth as an after-market purchase. But guess what? It turned out to be impossible. The owner of the dealership told us that there was no way that could happen, so then we asked if the entire seat could be changed, and we were told that that was also impossible. Apparently, the salesman who made these promises is no longer working there, whether it was a result of his lies to us or some other issue, we do not know. But it was obvious that he made promises that were not ever able to be kept in order to make the sale. So we are stuck with a van that my husband loves, but I cannot sit in it for very long without exacerbating my already tortured back issues. I have trouble believing that a supposedly nice local business which we are trying to support would sell such an expensive vehicle under false pretenses just in the name of making a sale. More

The most friendly, courteous, and professional dealership ! My wife and I have been loyal customers of another Ford Dealer much closer to our home since 2002. Driving by there I saw the exact vehicle my wife w My wife and I have been loyal customers of another Ford Dealer much closer to our home since 2002. Driving by there I saw the exact vehicle my wife wanted . A 2016 Ford (Base) Explorer, Oxford White. I stopped in quickly advise them that I was just looking. etc. I met John Vigneri, the General Manager. It was a busy Saturday and we started talking. He thoroughly answered some questions I had regarding an extended service plan I had purchased from the other Ford Dealer that was never addressed. We chatted for at least twenty to thirty minutes as I had worked for a similar business and had questions in general. I also met Josh Burke, the Sales Manager and he also was pleasant, courteous and did not try to "hard sell" me etc. After I left there that moment I knew I wanted to purchase the vehicle from them. I subsequently made an appointment with Lauren Schiedel for the following Tuesday. When I arrived I asked if the dealer principal (owner) was available to speak to me. Without hesitation he met with me. I had some general questions about the business environment, and industry changes since I had worked as a Controller/Office Mgr. about fourteen years ago. I then met with Lauren Schiedel internet manager and we proceeded to discuss the vehicle that I wanted for my wife. She was also professional, courteous, knowledgeable and again no "hard sell." I wanted to take my time and she was very patient. Josh the sales manager offered me a very competitive price on the 2016 Explorer and various purchase options. John V. the general manager appraised our 2011 Explorer and offered a very fair trade allowance. I then met with Guy French the F&I Manager. (financing and extended warranty) . What can I say, he is a great Guy ! We discussed financing options based on the purchase price and trade allowance. I knew where I wanted to be payment wise and we finalized the deal !! I felt like I knew these people for years. We came back the following Tuesday and finalized the transaction. Lauren again was very patient and extremely knowledgeable. She helped my wife set up her I phone so she could use it through the vehicle. I also met Christine and Paul while I was first there and they were also very friendly and nice to meet. We drove past two other closer Ford dealerships and Saybrook Ford has a new customer for life ! I would highly recommend them to anyone in the market for a new or used vehicle. I also had called the service department prior to purchasing to see how they would handle my questions etc. I spoke to Paul in service and he answered all my questions and I did not feel rushed as most service departments make you feel. I even told him I was not a customer of Saybrook Ford and he treated me as if I was for years. Again extremely knowledgeable and answered all my questions. My wife could not be any happier with her new 2016 Ford Explorer. More

Made a u-turn and bought a F-150 !! Was the best car buying experince i have ever had.Met Don my salesperson and looked at 2013 f-150, got a great dea,l hassle free, and a customer for Was the best car buying experince i have ever had.Met Don my salesperson and looked at 2013 f-150, got a great dea,l hassle free, and a customer for life.Bought on Saturday picked up on Monday. A very happy person going back to buy for the wife. Thank you Kevin V. More

Excellent We had a great experience at Saybrook Ford. We had been looking for a car and went to several dealerships all over the state and were finally able to We had a great experience at Saybrook Ford. We had been looking for a car and went to several dealerships all over the state and were finally able to find what we needed here. The staff were extremely helpful, willing to work with us, very friendly and overall just made for a great experience. We would recommend Saybrook Ford to anyone. More

Quality Service Very understanding, and they worked with me. I explained to the. The vehicle that I was looking for and they had exactly what I wanted. They were not Very understanding, and they worked with me. I explained to the. The vehicle that I was looking for and they had exactly what I wanted. They were not pushing like other dealerships that call you three times a day after your first visit. Hands down best dealership that I know. Plus the free tires for life deal is not found any where else. The service department at Saybrook ford is also hands down top of the line. More

Dodge Ram 1500 Quad cab From start to finish I felt I was treated fair and got a great deal. We purchased 2 vehicles in 2 days and we're completely satisfied! From start to finish I felt I was treated fair and got a great deal. We purchased 2 vehicles in 2 days and we're completely satisfied! More

Very satisfied customer I purchased my second new car from Saybrook Ford. It was a pleasure to deal with Ben Quinones. He was personable, very knowledgeable, always ready to I purchased my second new car from Saybrook Ford. It was a pleasure to deal with Ben Quinones. He was personable, very knowledgeable, always ready to help and easy to communicate with. The manager John and the finance manger were also very helpful in meeting my needs. Thanks to all at Saybrook Ford More

a great experience Heard not so great things about saybrook ford.....but after today I can say I had a great experience. Went in for a truck for my husband and keft wit Heard not so great things about saybrook ford.....but after today I can say I had a great experience. Went in for a truck for my husband and keft with an escape for me. Hubby will be back on Monday for his truck. Thanks drew, guy and the rest of u for a great experience More

Great Service for my new F150 Ben has been so great in Sales while buying our new F150. I was reluctant with a new sales man with past experiences but this has been one of the best Ben has been so great in Sales while buying our new F150. I was reluctant with a new sales man with past experiences but this has been one of the best car buying experiences I have ever had. Highly recommend Ben and Saybrook Ford to anyone! More