Saybrook Ford

Very good car buy experience Maneck was very helpful and informative. Would highly recommend him if you need a car. Wasn't pushy and was patient as we test drove many! Andrew and Maneck was very helpful and informative. Would highly recommend him if you need a car. Wasn't pushy and was patient as we test drove many! Andrew and Guy were also helpful in closing the deal. No BS with up add on charges. We ended up with a certified pre_owned as it fit our needs best More

Very Satisfied Customer Got a good deal on our certified Ford Fusion from Saybrook Ford. It was a pleasure working with John. He was very friendly, knowledgeable and profes Got a good deal on our certified Ford Fusion from Saybrook Ford. It was a pleasure working with John. He was very friendly, knowledgeable and professional and made the deal happen. We bought and drove it home on the same day. Would buy from them again. More

No Integrity Saybrook Ford lacks integrity. They don’t stand behind their product. They admit fault then refuse to correct an issue. Will never return to Saybroo Saybrook Ford lacks integrity. They don’t stand behind their product. They admit fault then refuse to correct an issue. Will never return to Saybrook Ford. Service technicians are not knowledgeable More

Bait and switch Took truck in to have vapor canister tube cleaned. Dealer told me needed a $850.00 repair. cleaned tube myself and all ok. Very dishonest Took truck in to have vapor canister tube cleaned. Dealer told me needed a $850.00 repair. cleaned tube myself and all ok. Very dishonest More

Nice dealership The only negative is inadequate parking space in their lot. Otherwise they were friendly, very accessible and responsive to questions with prompt repl The only negative is inadequate parking space in their lot. Otherwise they were friendly, very accessible and responsive to questions with prompt replies to texts etc. They also worked hard to make the numbers work for me with solid trade in offers and strategizing to maximize rebates. Would absolutely recommend Sean, Geoff and his team. Cannot yet comment on service department since I have only had my car a few days. Thanks again Saybrook Ford! More

Rude and deceiving At first nice people by the end horrible service rude woman who picks up the phone I think her name it's Linda , Bruce was pretty stable and nice ,at At first nice people by the end horrible service rude woman who picks up the phone I think her name it's Linda , Bruce was pretty stable and nice ,at the parts and service department was my experience. Be aware of ur car loaners because I thought mine was perfect and they claimed I dented . De dente could only be seeing by far away from the vehicle. When I tried to fight the claim they told me they paid good attention to details. Soon as I got home I realized the mirror that was supposed to be done in my estimate wasn't done. So not so great at details as they claimed. When I went back they offered several choices to pay the loaners debt I didn't do, including lowering my deposit fee if they claimed with my insurance what made me feel even more uncomfortable since I couldn't prove I didn't dent it. We ended up settling for the debt in the loaner. I complained to Safeco be aware ur insurance is not looking out for u when they recommend u do ur service with the company that does the estimate. I don't recommend this place to anyone and their service was deceiving and extremely rude. I hope the rude lady linda realizes she is dealing with people who are all ready dealing with an accident and becomes sensitive to that fact when she opens her mouth to talk to us . I hope she fixes her behavior.. very bad very bad! More

Hassle free experience Good dealings with used car purchase through Tyron, honest and knowledgeable, patient and attentive. Would highly recommend. Overall very good cu Good dealings with used car purchase through Tyron, honest and knowledgeable, patient and attentive. Would highly recommend. Overall very good customer service , reasonable prices and excellent value. More

Liars Wasted My Time Ordered a loaded F150 Lariat from these folks in mid-April. Two months later, my vehicle still wasn't capable of being tracked through Fords Tracking Ordered a loaded F150 Lariat from these folks in mid-April. Two months later, my vehicle still wasn't capable of being tracked through Fords Tracking System. I went down to the dealer and the salesperson said my truck was being built and had priority 1 (highest). Seeing it was being built, I asked for the VIN number but they could not produced and then told me the truck was in order processing. When I returned home from the dealer, I called Ford Customer Care who told me the truck wasn't going to get built as they were through building this model for 2017 and would be four more months for . Went back down to the dealer and spoke to the Sales Manager who confirmed it wasn't being built and switched from priority 1 to 10 weeks ago. If I hadn't pressed, I'd STILL be waiting here for news of my trucks arrival. Liars! More