Sansone Mazda

I initially wrote the review below but the dealership has sincerely tried to correct what they say was a mistake. I e-mailed Mr. Salsido, the VP of the dealership about the incident and received a call from sincerely tried to correct what they say was a mistake. I e-mailed Mr. Salsido, the VP of the dealership about the incident and received a call from him within a day. He apologized and said he would look into it and have someone contact me about the pricing. The next day I heard from Alicia Alonso who was a pleasure to work with. Alicia apologized for the on-line error and gave me aggressive pricing including, without charge, the tire nitrogen and pinstriping and assuring me I do not have to purchase the other non-desired options. I liked the pricing and since they only had three cars left of what I wanted I gave them a refundable deposit over the phone and was going to the dealership three days later to buy the car. My wife and I then decided not to purchase the car after all and Alicia was great in refunding the deposit without any kind of hassle. When I decide to buy a car again and it is a Mazda I will definitely contact Sansone but would only work with Alicia in the internet division. In summary the experience did not start off well but I feel Mr. Salsido and Alicia were very professional in dealing with the incident which is why I changed my rating to good. If I did not have the initial experience with Dean I would probably have rated them a 5. If you are to consider purchasing a Mazda I would recommend contacting Alicia and Marisa in the internet division and work through them. Sansone gave me a firm price quote over the phone and by e-mail and then tried to charge me $3000+ more than what I was quoted after I got there. I received very aggressive pricing on-line from Buyer's Edge, which is run through TrueCar for a 2012 AWD CX-9 touring with moon roof and tailgate lift for $26,432 plus $349 doc fee, tax and registration. I then spoke with Marisa who followed up on my request and promised me the price is valid and the only fees I would pay are the $349 doc, tax and registration. That there are no other fees like window etching. She even looked the car up in her inventory to confirm and gave me an e-mail confirmation as well. I also had looked the car up on Sansone's website and it showed a MSRP of $36,702 not indicating any other options. Marisa told me that when I came in to ask for Dean, her manager, and he would write up the paperwork at that price. When I went in Dean gave me to a sales rep, Ken, who was very nice and showed me the car and took me on a test drive. He then gave me pricing that was about $13,000 more than what I was quoted. I showed him the pricing certificate and confirmation e-mail and he came back with the promised price plus over $3000 in required options including window etching, tire nitrogen, pinstriping and 3-year dent warranty. I then again reiterated my conversation with Marissa and the e-mail and he went to get John, not Dean. I explained the situation to John and he went to talk to his manager and then came back and would not honor their deal, saying they can not sell it at that price, pretty much pulling a combination of bait and switch and false advertising. Dean did not even give me the respect and courtesy to come over to speak with me. So I wasted three hours plus 45 minute driving time each way for them to try to rip me off. I do not recommend buying a car from Sansone. More

I was referred to the Sansone Auto mall by a friend,Don,after losing my cars to Hurricane Sandy. Don had stated he had a very positive experience when he had purchased a new car previously at Sa friend,Don,after losing my cars to Hurricane Sandy. Don had stated he had a very positive experience when he had purchased a new car previously at Sansone.After arriving at the dealership and meeting the General Manager Dean,who was very friendly and cordial, I was assigned to a salesman named Chris C. After explaining what I was looking for in a used car, Chris took me on a complete tour of the facility from sales to service. We then started the search for a car for my son and I. After checking the inventory and understanding what my son Ryan was looking for in a vehicle, Chris was able to locate a CX-7 for my son. After going over the car,its options and a test ride,my son decided this car was exactly what he was looking for. Now the tough part,the price.After a bit of give and take we were able to settle on a price. Now the tough part, findig a car for me. After searching thru the inventory, I decided on a Jeep Compass. After doing the paperwork with Susan Viegas, who was tremendous, my wife voiced her opinion and well I'm not driving a Compass. After explaining to Dean and Chris on what had occurred the search was back on. Dean never hesitated, he said it was important that my wife and I was happy with our choice on a car. I then selected a mazda5, it handled the road great and had all the options I needed. After taking the car home I realized there was one problem, I had told the saleaman I wanted an all wheel drive vehicle, this one was a two wheel drive. Thank God for there 48 hour return policy. I headed back to the auto mall the next day and to my surprise no hassles, just laughs and understanding. Finally I settled on a Nissan Murano. Poor Susan Viegas, she had gone thru the paperwork process three times and always with a smile and a kind word. My sons car needed alittle work done and Chris helped set up the appointment. I believe my son dealt with a service manager named John who was very helpful. I would definitely recommend Sansone Auto Mall. Dont believe all the negative reviews, go and form your own opinion. More

Rich is a great sales person. I just got into a car accident and im a student so i needed a car right away. As soon as i visited the mazda dealer i knew i wanted a Mazda 3 but I was concerned about th accident and im a student so i needed a car right away. As soon as i visited the mazda dealer i knew i wanted a Mazda 3 but I was concerned about the safety of the car. Rich fully explained the futures of the mazda 3 which convinced me even more to purchase the car. He is a great and extremely friendly person and i will definitely recommend this dealer to people. More

I would like to thank mr. samsonevand his staff for their love,respect,customer service,most of all their Help. I truly love them from the bottom of my heart. the staff at motor financial welcome me their love,respect,customer service,most of all their Help. I truly love them from the bottom of my heart. the staff at motor financial welcome me back with open arms.i felt like I was part of the family.that day i brought my car I cried became the sales man that work with me, he Didn't put me in a car that I couldn't afford,he put me in a car that I could afford.The first time I came down to Sansone 8 years ago and brought my first car the same sale man help me.this time it was very special because I meet Mr Dan Sansone.Mr. Sansone welcome me with open arms my visit there was a blessing and I will never forget that. I love my car. may God continue to bless u mr.sansome and your staff.May your business contine to prosper in all u do. Thank u again for your love, help, kindness, customer service. I will always tell everyone the experience I had at Sansone. Anyone looking for a car I will sure shout Sansone out. GOD BLESS YOU AND YOUR FAMILY THELMA ROBINSON 973-558-1827 More

Worst car buying experience ever. Salesman tried to make us pay for things supposedly already installed like nitrogen in the tires that we didn't want. We were forced to take delivery of the car before nav us pay for things supposedly already installed like nitrogen in the tires that we didn't want. We were forced to take delivery of the car before navigation system we wanted was installed on the promise that dealer would call us within two days to install. Sansone needed to have us take the car off the lot to get the car off their credit line and stop paying interest on it. Far more interested in themselves than their customers. Two weeks later we were still waiting for the phone call. Finally got system installed after two visits and many phone calls/e-mails to find out when we could have system installed. Once we took the car, they conveniently "forgot" to order the system we had already paid for at the time of purchase. (Service Department seems to be very good). Salesman lacked credibility. Still waiting almost one month later for the license plates to come in--ironic seems DMV is across the street from the dealership. More

This must be the worst dealership ever. You call the 800 number and you are given the run around. They posted a price consumer reports and when you call, the receptionist does not even know whom to direct t number and you are given the run around. They posted a price consumer reports and when you call, the receptionist does not even know whom to direct to. They need to learn customer service and speak over the phone. Not everyone has time to show up at the dealership. After arguing with the receptionist, she then has Mohamed on the phone; who does not even know that they themselves were offering a deal on consumer reports. He goes on to tell me when you can come in. I explain I have a price on consumer reports and he says he will call me back. No call back. Did not want my business I guess. Would not want to give these guys business anyways. More

John gave me the worst service experience in my life he was such resist and dishonest employee I had phrased few cars in the past but never had any problem Eric was very helpfull and nice but this guy John was such resist and dishonest employee I had phrased few cars in the past but never had any problem Eric was very helpfull and nice but this guy John was so rude and resist I would never recommend anyone to go this showroom. They are cheater and lier. If u are Asian please do not ever go to ( john manager) their showroom otherwise u will be treated same as I did More

best experience i had with a dealer... would recommend to anyone.. who is in a market for a mazda...everyone in the dealership was very friendly also.. anyone.. who is in a market for a mazda...everyone in the dealership was very friendly also.. More

I must say that Walter was such a great salesman. He was knowledgeable, friendly, and very helpful. He made my visit to the dealership very comfortable and even took the time to introduce me to the service knowledgeable, friendly, and very helpful. He made my visit to the dealership very comfortable and even took the time to introduce me to the service center staff - never had anyone else do that before! He is a good person at heart and that shows when he approaches his customers. The only reason why we did not end up buying our car there is because the manager and my fiance could not agree on the price. Had that happened, we would have certainly purchased our car from Walter! More

this is the worst dealership ive dealt with and experienced if you want the real reveiw check the better business bureue and call me at 917-691-6081 i purchased a ford flex used putting 8,000.00 as experienced if you want the real reveiw check the better business bureue and call me at 917-691-6081 i purchased a ford flex used putting 8,000.00 as a down payment and was supposably financed through a bank called motors wich i find out is owned by mr, sansone himself upon purchasing this vehile i gave a punch list of three items the windshield had a crack in it the center cocsole lattch was broken and upon reaching 60 mph the brakes if applied sharply would jump two lanes over making it a unsafe vehicle the finance guy gene who would call always for this or that but never and i mean not once did anyone ever call to ask about the brakes i paid with my debit cards and if you have a debit card you know your name is clearly on the card and since they had taken a copy of my license why would i always be asked for numerous copies of id this had made me feel like i was doing something wrong when im giving you 8,000.00 down well finally the vehicle was given back to this dealership because i switched jobs and was told they can not do the financing wich was a god send the messiah himself stepped in and helped me start the process of correcting one of the biggest mistakes a person could make in their life by dealing with this company in my brief experience with this company i had the pleasure of meeting four managers in the same show room on the same floor of route 1 mazda i dealt with them for around one month three weeks this dealership makes you fell less than and states you can only receive your deposits back the same way you give them even know if you give cash they have to give check back i have still not received any moneys back nor do my banks show my money as pending when i explained this to the better business burue and explained to them i have taped conversations of their employees saying they never said this when past tapes have them saying this and a manager stating he will say anything and everything he has to say to get someone on the phone i found out is against the law so GO TO HIS SONS DELAERSHIP ON ROUTE 66 DO NOT GO TO ROUTE 1 THIS IS THE PONZIE SCHEMES OF DEALERSHIPS and hope it is exposed for what it is the one light at this dealership is a man named jeff so before you go call me call the better business bureue they are not the only dealership that cn help people with less than perfect credit get you a loan i returned my car a week ago and have a car already from another dealer and done with plates WAS TOLD BY HIS OWN SONS DEALERSHIP HIM AND HIS FATHER DO NOT TALK AND HAVE SPLIT UP BECAUSE OF THE UNDERHANDED PRACTICES OF THIS DEALERSHIP now im not claiming to be the best customer but in my view the ratings from other people on this site are problably employess of this dealership my number is their im a real x customer of this place save yourself the stress and aggravation go see his son at route 66 sansonejr and do not deal with gene the fi nance guy at route 1 mazda new and used he will say on thing on monday and another on wednsday . More