Sansone Mazda

Worst car buying experience ever. Salesman tried to make us pay for things supposedly already installed like nitrogen in the tires that we didn't want. We were forced to take delivery of the car before nav us pay for things supposedly already installed like nitrogen in the tires that we didn't want. We were forced to take delivery of the car before navigation system we wanted was installed on the promise that dealer would call us within two days to install. Sansone needed to have us take the car off the lot to get the car off their credit line and stop paying interest on it. Far more interested in themselves than their customers. Two weeks later we were still waiting for the phone call. Finally got system installed after two visits and many phone calls/e-mails to find out when we could have system installed. Once we took the car, they conveniently "forgot" to order the system we had already paid for at the time of purchase. (Service Department seems to be very good). Salesman lacked credibility. Still waiting almost one month later for the license plates to come in--ironic seems DMV is across the street from the dealership. More

This must be the worst dealership ever. You call the 800 number and you are given the run around. They posted a price consumer reports and when you call, the receptionist does not even know whom to direct t number and you are given the run around. They posted a price consumer reports and when you call, the receptionist does not even know whom to direct to. They need to learn customer service and speak over the phone. Not everyone has time to show up at the dealership. After arguing with the receptionist, she then has Mohamed on the phone; who does not even know that they themselves were offering a deal on consumer reports. He goes on to tell me when you can come in. I explain I have a price on consumer reports and he says he will call me back. No call back. Did not want my business I guess. Would not want to give these guys business anyways. More

John gave me the worst service experience in my life he was such resist and dishonest employee I had phrased few cars in the past but never had any problem Eric was very helpfull and nice but this guy John was such resist and dishonest employee I had phrased few cars in the past but never had any problem Eric was very helpfull and nice but this guy John was so rude and resist I would never recommend anyone to go this showroom. They are cheater and lier. If u are Asian please do not ever go to ( john manager) their showroom otherwise u will be treated same as I did More

best experience i had with a dealer... would recommend to anyone.. who is in a market for a mazda...everyone in the dealership was very friendly also.. anyone.. who is in a market for a mazda...everyone in the dealership was very friendly also.. More

I must say that Walter was such a great salesman. He was knowledgeable, friendly, and very helpful. He made my visit to the dealership very comfortable and even took the time to introduce me to the service knowledgeable, friendly, and very helpful. He made my visit to the dealership very comfortable and even took the time to introduce me to the service center staff - never had anyone else do that before! He is a good person at heart and that shows when he approaches his customers. The only reason why we did not end up buying our car there is because the manager and my fiance could not agree on the price. Had that happened, we would have certainly purchased our car from Walter! More

this is the worst dealership ive dealt with and experienced if you want the real reveiw check the better business bureue and call me at 917-691-6081 i purchased a ford flex used putting 8,000.00 as experienced if you want the real reveiw check the better business bureue and call me at 917-691-6081 i purchased a ford flex used putting 8,000.00 as a down payment and was supposably financed through a bank called motors wich i find out is owned by mr, sansone himself upon purchasing this vehile i gave a punch list of three items the windshield had a crack in it the center cocsole lattch was broken and upon reaching 60 mph the brakes if applied sharply would jump two lanes over making it a unsafe vehicle the finance guy gene who would call always for this or that but never and i mean not once did anyone ever call to ask about the brakes i paid with my debit cards and if you have a debit card you know your name is clearly on the card and since they had taken a copy of my license why would i always be asked for numerous copies of id this had made me feel like i was doing something wrong when im giving you 8,000.00 down well finally the vehicle was given back to this dealership because i switched jobs and was told they can not do the financing wich was a god send the messiah himself stepped in and helped me start the process of correcting one of the biggest mistakes a person could make in their life by dealing with this company in my brief experience with this company i had the pleasure of meeting four managers in the same show room on the same floor of route 1 mazda i dealt with them for around one month three weeks this dealership makes you fell less than and states you can only receive your deposits back the same way you give them even know if you give cash they have to give check back i have still not received any moneys back nor do my banks show my money as pending when i explained this to the better business burue and explained to them i have taped conversations of their employees saying they never said this when past tapes have them saying this and a manager stating he will say anything and everything he has to say to get someone on the phone i found out is against the law so GO TO HIS SONS DELAERSHIP ON ROUTE 66 DO NOT GO TO ROUTE 1 THIS IS THE PONZIE SCHEMES OF DEALERSHIPS and hope it is exposed for what it is the one light at this dealership is a man named jeff so before you go call me call the better business bureue they are not the only dealership that cn help people with less than perfect credit get you a loan i returned my car a week ago and have a car already from another dealer and done with plates WAS TOLD BY HIS OWN SONS DEALERSHIP HIM AND HIS FATHER DO NOT TALK AND HAVE SPLIT UP BECAUSE OF THE UNDERHANDED PRACTICES OF THIS DEALERSHIP now im not claiming to be the best customer but in my view the ratings from other people on this site are problably employess of this dealership my number is their im a real x customer of this place save yourself the stress and aggravation go see his son at route 66 sansonejr and do not deal with gene the fi nance guy at route 1 mazda new and used he will say on thing on monday and another on wednsday . More

Everything was excellent with the new cx9 . Sam, the salesman should be commended for his no bs approach to selling cars. He gave me the best deal, had the car waiting for me when I got there, and helpe salesman should be commended for his no bs approach to selling cars. He gave me the best deal, had the car waiting for me when I got there, and helped me install my own roof rails.  I couldnt be more pleased with the whole transaction and will happily recommend Sansone, and Sam, to my friends and family. I drove from Brooklyn to To New Jersey to do the deal with Sam. The dealers in Brooklyn and Queens didn't seem interested in their customers and always had some kind of "hidden" motive to sell you what they wanted and at their inflated prices. Sam from Sansone gave a a great deal over the phone and when I got to the dealership, that was exactly the deal I got. More

Gave 5 across the board because the dealership deserved it. Everyone was great. This is my 2nd purchase from Sansone Auto Mall. Will continue to purchase vehicles at this location. it. Everyone was great. This is my 2nd purchase from Sansone Auto Mall. Will continue to purchase vehicles at this location. More

Went to Sansone to buy a certified pre-owned vehicle. They wanted $1850 to certify the vehicle. It was already 'inspected' and had the credentials to 'pass inspection' but I couldn't have the vehicle 'of They wanted $1850 to certify the vehicle. It was already 'inspected' and had the credentials to 'pass inspection' but I couldn't have the vehicle 'officially certified' without paying almost $2000. They charged $350 documentation fee and when I asked the salesman if there were any other fees that I would be charged he said 'no'. When I went to sign the paperwork for financing, the finance manager tacked on another $300 for window etching. I was really annoyed. It was explained to me that the windows were already etched and I had to pay for the etching. But if the windows were already etched, and the car was pre-owned, didn't the original owner pay for etching?! It was THEN explained that etching is a service that you must 'activate' and that when the car is turned in, the etching is 'de-activated' and now that I am purchasing the vehicle, I have to pay to 're-activate' the etching 'service'. So I bit it and payed the $300. I went through a few more things with the finance manager and then I had to wait to get the keys. When I finally got to drive it off the lot I forgot about the etching stuff. A few days later I was looking at something on the car and I checked the windows - wouldn't you know it, there are NO VIN NUMBERS ETCHED INTO ANY OF THE WINDOWS ON THE VEHICLE. All the extra fees are total crap. I would be more accepting of a fee if they just lumped it all together and called it a 'Dealership Fee'. At least it would be honest. Shame on the staff at Sansone and all the dealerships that pull this kind of scam. I will never purchase a vehicle from Sansone again and neither should you. More

We had an excellent car buying experience at Sansone's Route 1 Mazda. The first person to help us out was CJ. CJ was extremely friendly and not at all pushy like other salesmen we came across at a few o Route 1 Mazda. The first person to help us out was CJ. CJ was extremely friendly and not at all pushy like other salesmen we came across at a few of the other dealerships we went to. He quickly got us into the vehicle that we wanted to see and onto the road for a test drive. After deciding that we were interested in a particular car (CX-9), we went inside with CJ to discuss price. Shortly after sitting down we were introduced to Eric and Albert - each of whom were also extremely friendly and professional (and even humorous). Eric, Albert and CJ wasted no time in working out a deal with us that was to our satisfaction. After agreeing in principle to the terms, we were sent to Susan (in finance) to complete the paperwork. Like everyone else we dealt with that day, Susan was fantastic. In summary, the combination of great people, professional customer service and great value made our car buying experience at Sansone's Route 1 Mazda a terrific one. More