Sansone Mazda

I am furious with the experience I just had with this dealership. What prompted me to write this note is the new gashes and dealer badge glue I noticed on my car when I finally brought it home "finished" dealership. What prompted me to write this note is the new gashes and dealer badge glue I noticed on my car when I finally brought it home "finished" (after being purchased three weeks ago) this afternoon. Coming from a family of car enthusiasts, Sansone has the least organized sales department I have ever seen. Everyone is very nice (as they are in the sales department - more on them later), but inefficient, unknowledgeable and all together unsatisfactory. A common theme with this dealer is laziness. No one is willing to get anything done if it means they have to look something up. Calls weren't returned. I was not given an owner's manual until three weeks after my purchase. I was even told to go to another dealer to get one more option put on the car. This was after I said I was willing to pay the $300 in labor to install the $300 iPod adaptor. Instead I will give another company my business, as I likely will for the foreseeable future. It's a shame because my new Mazda 6 is wonderful. More

I walked in and looked around and within 10 minutes was finally approached. I told Sal (sales man) that I was interested in leasing a mazda 3. I told Sal what my options were and once I told him that I was finally approached. I told Sal (sales man) that I was interested in leasing a mazda 3. I told Sal what my options were and once I told him that I was getting price information he then proceeded to talk to his sales manager (Max Perez). Once he came over I know that this conversation would turn bad. He told me about the sale that they were having that I was not informed of and then pressured me into signing something that I felt forced into doing. Luckily I know how to control myself and did not sign anything. Now, the thing that really got me aggravated was that he told me that he had to sell 27 cars by 9pm of august 31, 2010. As he said that I wanted to leave. All these guys care about is making their numbers first before satisfying the customer. They CRAPPY sales people and VERY unprofessional. I WOULD ADVISE YOU NOT TO WASTE YOUR TIME GOING TO THIS STUPID DEALERSHIP. Now since they treated me this way I AM GOING BACK TO HONDA. Sansone Mazda I hope guys go out of business because you guys are very unprofessional!. More

I would like to like to leave few lines about this great dealership(please never ever look for the word great with these jokers).I strongly feel such dealerships should be weeded out in the first place.Use dealership(please never ever look for the word great with these jokers).I strongly feel such dealerships should be weeded out in the first place.Useless people with no knowledge on the car what they sell.All lies..Not sure if anyone even takes time to read the ratings assigned by them by its buyers/customers.Wish they had. More

After research, I decided I wanted a 2010 Mazda3. The Mazda website said that this dealer had the Mazda3 in the color I wanted, which was hard to find. I went to the dealership and after passing guys tha Mazda website said that this dealer had the Mazda3 in the color I wanted, which was hard to find. I went to the dealership and after passing guys that worked there on the way in, I wandered around inside for 15 minutes till I was asked by the person I passed on the way in if I needed help. I said I was interested in the Mazda3 in celestial blue. He said he had never seen it in that color, but would check. He came back and said no, there is no such car in stock. He walked me outside to show me a car in a different color. I asked about iPod connectivity on the walk. He said he did not know. He got in the car while I stood outside and pointed out the audio in jack. I could not see it from where I was and wondered why he was in the car and not me. I had to ask to sit in the car. I did not want an audio jack, I wanted an iPod connector controlled by the head unit. He did not know. He did not offer a test drive. I did not request one, because at this point I knew this was not the place for me. He said he would bring in his iPod and test it the next day and call me. He did not. 2 weeks later, he called asking if I was still in the market and could he do anything else. Little did he know that I was already the proud owner of the exact car I wanted from an awesome dealer, Ramsey Mazda. More

Spoke to Daryl last week and he was going to hook me up with a 2008 Mazda3 5 door for $16,500 and no financing for 60 months. Cars were going to come in this week. Sounded great. Of course, this week comes with a 2008 Mazda3 5 door for $16,500 and no financing for 60 months. Cars were going to come in this week. Sounded great. Of course, this week comes along and he tells me "his owner" decided they didn't want any more inventory. Never called, no apology, nothing. So if he tells you something, don't believe it till you see it. More

I inquire online about Mazda 3 from them and received a quoted price. I have responded to them with the detailed specification for the car I want and ask specifically if they have it. The answer was absolu quoted price. I have responded to them with the detailed specification for the car I want and ask specifically if they have it. The answer was absolutely we have this car for this price. Before going for the test drive I called to make sure that we are talking about the same car for the quoted price. The answer YES, absolutely. I printed the email as a proof, arrived to the dealership. Extremely surprised manager said I never quoted this. After I showed the email from them he said well I cannot sell you that car for this price. What a bunch of liars. More

I went there to look at a 2006 Sonata they had advertised online. When my girlfriend and I drove in, we were greated by Mr. Polanco. We asked about the Sonata to which he replied that it was already sold ( online. When my girlfriend and I drove in, we were greated by Mr. Polanco. We asked about the Sonata to which he replied that it was already sold (mind you, with over 5000 cars in inventory he knows this off the back of his head), but he had a new Camry. He brought me over to see a few Sonatas that they had in the lot (not once did he try to sell me the Sonata, only the Camry). I asked him "Why should I buy a Camry" and he could only say that "It is nicer inside and I could give you a good deal on it". I asked him "What is a good deal?" and he replies "how much are you looking to spend per month?" At this point, my girlfriend asks could we have another sales person since his only intention was to sell us a Camry. He says sure, spits on the ground and walks away. We decided just to take our business elsewhere... More