Sansone Kia

I'm writing on behalf of my grandfather (he's in his 70's). On December 20th, his 2014 KIA SOUL's engine light started flashing red and started driving extremely sluggish. His technician said that there 70's). On December 20th, his 2014 KIA SOUL's engine light started flashing red and started driving extremely sluggish. His technician said that there was an internal engine issue and is most likely related to a recall. We called the dealership (90-100 Route 1 North Avenel, New Jersey 07001) to confirm that if the issue was recall related that there would be no cost, even with an expired warranty. After confirmation, the car was towed to the dealership (still Dec 20th). We received a phone call from Spencer Rampersad when the car arrived and he told us that we would have to pay the full price because too much time has passed since the recall notice. He also said during the call that he would run a test to confirm the issue is actually recall related and that we will need to pay a service fee. These statements led to an argument and Spencer hung up the phone. After a few weeks of not hearing back, we called the dealership for an update. We were told that the car was not on the property. My grandfather and I drove to the dealership and talked to Spencer directly. Spencer claimed that he told us on the phone that he will not work on the car (this is not true). We apologized for the argument on the phone and my grandfather asked to start fresh. Spencer agreed. Spencer confirmed there was an issue with the engine that was recall related but that he would help. He said he could do the recall service that day and if we left the car there for a month, he could make a new service request and we would get a new engine for free. This seemed weird and shady. My grandfather asked him if he could get in trouble for that. Spencer said he wouldn't. We told Spencer how much we appreciated his help. He gave us his card and told us we only needed to talk to him. After a few weeks my grandfather and I went back to the dealership for an update. Spencer told us he did the recall and that it would be another few weeks. A few weeks later we got a text message from Jaime Cano that we can contact him anytime during our service visit. We assumed this was a service to fix the engine. A few weeks later my grandmother called Spencer for an update and to see if we could get a temp car. Spencer said he was waiting on an inspector and that we could have a free temp car after that. A week later on March 15th (3 months after the initial tow) we received a voicemail from Jaime Cano. He said they ran a test and that there was nothing wrong with the engine internally at all. He said the issue was the spark plugs. We approved the request to fix the spark plugs for about $300. We picked up the car the next day. On the ride home the engine light started flashing red and started driving extremely sluggish again. The car had been at the dealership for 3 months. Spencer told us in person that the issue was a recall related engine issue. Jaime told us the issue was spark plugs and that the engine was "perfectly fine". My grandfather spent almost $300 for spark plugs. The car barely made it home. How is it that after 3 months no one knows what's wrong? This is extremely unacceptable and unprofessional. We will never buy from KIA again and will be contacting our local news outlets. More

Way over priced more than I can afford almost a $100 for a oil change Plus they have the xxxxx to change to rotate your tires that you bought from the Any other company that sells tires will rotate them f a oil change Plus they have the xxxxx to change to rotate your tires that you bought from the Any other company that sells tires will rotate them for life for free Last time I go to Sansone for anything More

A recall repair appointment for them to tell me they have order the part on a day off for that order the part on a day off for that More