Sansone Kia

I brought my car in to have the tires replaced under the insurance. I had 2 slow leaks going and one tech found it at my initial visit and when they scheduled me to have the tires replaced 3 weeks later whi insurance. I had 2 slow leaks going and one tech found it at my initial visit and when they scheduled me to have the tires replaced 3 weeks later which is incredible long wait to have tires to be replaced. It took me two official visits to have the slow leak tires replaced. The Exhaust has an issue now and wasn't addressed by at least ordering the part at the 1st visit when it was identified. They do not provide a loaner car either so it is very inconvenient between time and rescheduling work. So at the second visit is when they ordered the Exhaust Part which I haven't received a call yet from the dealer regarding it. It has been over 2 weeks maybe 3 weeks, I am losing count of days and a bit exhausted. I regret not buying a BMW or Mercedes for the "SERVICE" aspect of it alone. I now have a horn that isn't working which is a new issue and I haven't even cleared the old issue of the exhaust yet. The 2023 KIA Sportage is starting to have issue that are piling up. Lets see if the Dealership returns my voice mail I left this morning. More

Service department is terrible. Messed up my oil change by not tightening drain plug or filter making me leak oil all over my driveway. They also never called me back in for the rec Messed up my oil change by not tightening drain plug or filter making me leak oil all over my driveway. They also never called me back in for the recall parts that that they didn't have on hand at the time of the oil change. More

Typical bait and switch dealership. Won’t talk to you unless you come in. Won’t work with when you show up. Liars and fakes. Won’t talk to you unless you come in. Won’t work with when you show up. Liars and fakes. More

The service department is the worst. They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary before they put the part in. She said part would be in in a couple days and they’d call me. Of course they never called. I call today 2 weeks after the fact to see if the part is in. Service tells me I need to speak with parts to see if the part is in. I get transferred to parts and he tells me I need to speak with service. When I explained the run-around he said he try to help me and looked up and found the part is in. He transferred me back to service and now have been on hold for 16 minutes. More