Sansone Kia

Service department is terrible. Messed up my oil change by not tightening drain plug or filter making me leak oil all over my driveway. They also never called me back in for the rec Messed up my oil change by not tightening drain plug or filter making me leak oil all over my driveway. They also never called me back in for the recall parts that that they didn't have on hand at the time of the oil change. More

Typical bait and switch dealership. Won’t talk to you unless you come in. Won’t work with when you show up. Liars and fakes. Won’t talk to you unless you come in. Won’t work with when you show up. Liars and fakes. More

The service department is the worst. They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary before they put the part in. She said part would be in in a couple days and they’d call me. Of course they never called. I call today 2 weeks after the fact to see if the part is in. Service tells me I need to speak with parts to see if the part is in. I get transferred to parts and he tells me I need to speak with service. When I explained the run-around he said he try to help me and looked up and found the part is in. He transferred me back to service and now have been on hold for 16 minutes. More

The star is for the sales staff. Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). But knowing the reputation of this Kia dealership after the sale, I should have been very wary. All of that said, had brought my vehicle in for a free service, noticed that the paint was chipping, and that the plastic on my steering wheel had been cracked between the time i got to the dealership and when it was given back to me. Service tried to quote me some absurd number. I laughed and then left. I went in another time because my car said service required, spoke to someone very unpleasant here who literally just reset the gauge and did nothing with it. Basically what this tells me is that once the sale is done and they're paid, customer service doesn't mean anything. Filed complaints with Kia already and much like the Sansone service department, nothing is getting done. More

The star is for the sales staff. Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). But knowing the reputation of this Kia dealership after the sale, I should have been very wary. All of that said, had brought my vehicle in for a free service, noticed that the paint was chipping, and that the plastic on my steering wheel had been cracked between the time i got to the dealership and when it was given back to me. Service tried to quote me some absurd number. I laughed and then left. I went in another time because my car said service required, spoke to someone very unpleasant here who literally just reset the gauge and did nothing with it. Basically what this tells me is that once the sale is done and they're paid, customer service doesn't mean anything. Filed complaints with Kia already and much like the Sansone service department, nothing is getting done. More