Sansone Chrysler Jeep Dodge Ram

Nick Latronico was great at assisting me with my vehicle. Nick was able to explain the problems and also the amount that it's going to be to get it fixed. my vehicle runs great thank you to the mechanic and Nick was able to explain the problems and also the amount that it's going to be to get it fixed. my vehicle runs great thank you to the mechanic and Nick for doing a great job. More

Do not Buy from this Dealer, once they get your money you can kiss there behind. I brought a 2022 Jeep Wrangler from this place and brought it in because my overhead speaker case rattles. I was given a 3 o’c can kiss there behind. I brought a 2022 Jeep Wrangler from this place and brought it in because my overhead speaker case rattles. I was given a 3 o’clock appointment only to be told that department is not there at 3 and I would have to take off from work to waste another day to come in . The service department managers talk down to you like your lest than human pretty much take it or get out. So I had to get out because I refuse to be spoken to in that manner. Long story short they refused to fix my truck that’s under warranty More

I took my vehicle on September 7th. I was told it was the AC compressor and hose that combusted and that they would have the parts by the following week. That did not happen. I was told I was told it was the AC compressor and hose that combusted and that they would have the parts by the following week. That did not happen. I was told that all of the parts came in except for the hose. I was then told last week that the hose Was found at another dealership but when someone went to pick it up it had been sold. I was then told last week on Friday, September 16 that the hose was scheduled to be there on Monday afternoon (September 19th) and that the technician would have it done Monday night. Monday came and no call and then Tuesday and no call. Today makes two weeks that the car has been there and the communication has been terrible. My fiancé showed up today to Sansone Jeep to speak to the service manager who was then told that the technician working on getting the part for my car ended up in the hospital which is horrible and they have been working on his tickets. He was unsure what was going on with my car. This just seems completely unacceptable because I do understand there are emergencies and I hope that he is OK however at the end of the day I have no way of getting anywhere and no idea when my car will be fixed. It is really upsetting and stressful to feel like there is no end in sight and my car won’t be fixed anytime soon. I feel like I have been let on with how long this was going to take and just so frustrated with the service. I honestly cannot believe that it has been two weeks and the car is still sitting there with nothing done. My fiancé spoke to the service manager today whose name is Nick and He was told that I would get a call sometime today with an update on the part and what time frame I would be looking at but I am not sure that I can really trust what I am being told at this point. More